Host4Geeks has one of the fastest response times on support tickets and since I run my production application on their servers this is of utmost importance to me.
The most important point at the time is to have the issue resolved to have my services back online. Therefore the support from hosting provider comes into play and the Host4Geeks team has not let me down, their support team via the support ticket are very fast and responsible to respond to my needs.
On the hosting server plans, I have done my research and try so many hosting providers. I still feel that Host4Geeks provides the requirement that I needed even though they may not be the cheapest as the hosting provider but their support team is one of the best.