I signed up for a reseller web hosting plan with Host4Geeks about a year ago. Things initially seemed good, but quickly soured after a botched migration (at 30 minutes' notice) which left scripts broken and websites offline. Their support is also atrocious.
As time went on, I grew increasingly frustrated with the service until one day I woke up to a support ticket saying that phishing malware had mysteriously appeared on one of my 24 Cpanels. Guess what? The company immediately terminated the entire account — at seven days' notice!
This was a Wordpress installation that was properly maintained and updated and no logs were shared — so I have grave questions as to how the company could justify summarily discontinuing the account on this basis alone.
Unfortunately the nightmare wasn't over yet.
The company promised a pro rata refund which (at the time of writing) I still have not yet received. More concerning, I could not edit or remove my credit card from their UI (nor automatically cancel my service - another red flag). Countless users have reported being billed AFTER cancellation so this was an immediate concern.
I received contradictory messages from their support staff both by ticket and on a popular web hosting forum. Then, my account was summarily cancelled.
I have written a detailed blog outlining my experience under my name and ask people to read it — and the WebHostingTalk threads linked — before even considering handing over your credit card information to this company.
I had no idea that reseller hosting was generally a lot more expensive than shared. If I had, I would have realized that this deal is far too good to be true.
Host4Geeks do not hesitate to engage in lies and deception to attempt to get their customers to shut up. Thankfully, plenty have already disclosed their experiences and I am happy to share mine.