Been with GlowHost over 7 years. Nothing to complain about. The Support service is noticably fast (minutes) and accurate. They are quick with their responses and seem to be very reliable.
The uptime with them is great, I rarely have any downtime, or lag. Well, the features fit my needs perfectly. Sometimes saving a couple bucks a month isn't the best deal. I'm actually paying nearly half what I used to pay my old host and I'm getting much more for my money now. They are extremely knowledgeable and very patient, GlowHost has been outstanding to work with.