In every single respect my satisfaction with KVC and their staff is superb. They are a great bunch of people, always very helpful, always positive and despite earthquakes and missile attacks their response times to requests for help are the best. Support agents are actually friendly, positive, knowledgeable and also helpful. Nothing is an issue. If you don't know where or how to find some info they will not even sigh in disappointment but rather just talk you though how to find it, why they need it and what it means. I have won money in bets on how quickly the support people would respond to my request for assistance!