I found the pixel internet website easy to navigate, and the charging for our hosting package clear and precise without any hidden charges. The login procedure was also easy, with the added security to use a time delay for logging into your FTP to edit the website. An email was sent to us before our renewal date to remind us to renew our hosting package. We can't comment on technical support as we haven't as yet had any problems with the hosting which needed it (Which is a positive thing). All in all I cannot fault the company or the service.