We first hosted our site with Pacwebhosting 6 years ago through a reseller. We had a bit of a turn when that reseller stopped operating. Thankfully PAC picked up the ball, moved our account with no hassle and continued the service for less than we had been paying initially! So not only did the level of service we received increase, but our yearly hosting cost Decreased! I've never experienced bad service from PAC, and I recommend them thoroughly!