Cloudnine Realtime Reviews

Poonam from Cloudnine

Doctres are vry friendly and excellent

Thomas Treadwell from VersionOne

I simply cannot believe that any of the 5 star reviews here are legitimate.

After CloudNine nearly destroyed our company in 2017 they are at it still with pathetic service, excessive hold times, hanged up on us x 3, and overall DOWNTIME.

2 years of screwing us over and we are on the hunt for a new provider.

Tim Booker from CPA Firm

Terrible company. We are a CPA firm that hosts client files so clients can access in the cloud and so we can access the QB files. Cloud 9 cannot host 2017 Premier and 2017 Enterprise at the same time. This problem started after they did a security upgrade and they cannot fix the problem.

Erin from VetTech

I've been locked out of our Cloud9 environment for two full business days--and our company Quickbooks file as a result. More than 24 hours after submitting an urgent ticket, three voicemails (after waiting on hold for 11 minutes each time), and an escalating email to the Support Manager at the end of the first day. All unanswered, and I'm still locked out. This has been disruptive to our business to say the least. We'll be switching services at our earliest opportunity.

Robert Remington from R Joe Remington CPA

Terrible customer service.

Robert Moore from Moore & Company, P.A.

Cloud9 is a good cloud solution for accounting firms. When I signed on with Cloud9 they were incredibly helpful to make the move as seemless as possible. They were very dilligent.

Esther Franklin from ALROWS, LLC

Cloud 9 has made business processes such much more efficient for both my companies. I would highly recommend the company.

Denise Prather from Overhead Technology Inc.

As a client for over 2 years, I highly recommend Cloud9 for your business. We always receive excellent, courteous customer service and I am able to speak with someone immediately when their is a problem. If there has been an issue that is not easily solved, the technician stays on the phone and gets the problem solved as quickly as possible.

Kristie from Anders

I called Cloud9 support with an issue accessing files. The support team member said he knew exactly what was causing the problem. He had my system connected within minutes and I was able to get back to work! The support team member was courteous and knowledgeable.

Janice H Johnson from Georgia Storefronts Inc

Had to call Cloud 9 and they were so helpful, they worked until they got my problem solved.

I would recommend them to anyone that has a business.