Cloudnine Realtime

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About Cloudnine Realtime

Cloudnine Realtime is a cloud technology and software solutions company serving businesses across the world by providing them with cloud-hosting options. Located in San Diego, California, Cloudnine offers QuickBooks® Hosting in addition to hosting over 750 additional applications. As technology develops and the Cloud continues to become an integral platform for business operations, we can help clients stay ahead of the curve.

Cloudnine Realtime provides you with cloud computing technology like Desktop-as-a-Service (DaaS), Private Virtual Cloud Servers, Shared Virtual Cloud Servers, Hosted QuickBooks and Hosted Exchange. We were born in the accounting industry in 2000, so hosting QuickBooks for accounting firms is where we came from.

Cloudnine Realtime is not just a cloud computing company – we are people who love to help businesses succeed and grow. We want to make sure your business leverages the full advantage cloud computing has to offer.

Mission: We Empower Businesses to Grow with Cloud Technologies, by Building Relationships through Customized Solutions and Superior Support!

Cloudnine Realtime is the winner of CPA Practice Adviser's Readers Choice award 5 years running in 2016.

Cloudnine is an Intuit Commercial Host and Premier Reseller.

Cloudnine Realtime Key Features

  • QuickBooks desktop hosting
  • Exchange services
  • Application hosting
  • Partner programs to white label
  • Superb support

Cloudnine Realtime Reviews

2.9

Out of 5 stars
(38 Reviews)

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Cloudnine Realtime
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from MWC

Monday, September 11, 2017

We are back up and running as of early this morning.
Hallelujah is all I can say!

1 of 3 people found this review helpful.

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from LUNGevity Foundation

Thursday, September 7, 2017

In the same boat as everyone else - no access to our files since the weekend. Absolutely ridiculous. This is what they're now posting on their site, but I can't believe a word of it because in 5 short days they've lost all credibility:
"This message is to update our clients hosted on TX-01. The engineering team has successfully completed inspection to validate data integrity, and we have begun the data restoration process. We’ve incorporated a significantly faster and more efficient file restoration process that’s being actively implemented throughout the Texas data center environment. Files are now being restored at the granular file level versus at the server level. Clients should start to see immediate access at the per file level as this process continues to run through all impacted files. Please note that this aggressive restoration may impact overall system performance for the duration of this process. We anticipate the process to be completed for all affected clients in TX-01 no later than end of day tomorrow, Thursday September 7. Cloud support will notify you via email once your data is fully restored. "

8 of 8 people found this review helpful.

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from Ridalco

Thursday, September 7, 2017

Is anyone back up and running? They keep saying that they are working on it, but I would feel better if I had independent confirmation that progress was being made and some customers are back in business.

4 of 4 people found this review helpful.

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from Southland Service Group

Thursday, September 7, 2017

Hacked/ransomware Cloudnine server down for over 4 days - no access to our files, no communication. We're loosing $10k a day. C9RT Sales Dept open but support Dept non-existent. Zero support. Zero answers. 100% garbage company.

Nightmare. Look elsewhere.

14 of 14 people found this review helpful.

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from Walker & Co CPA

Thursday, September 7, 2017

Our CPA Firm has been moving at a turtle's pace. No communication, no support, we don't even know if our files were affected with this recent ransomeware.

10 of 10 people found this review helpful.

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from RFJO Corp.

Wednesday, September 6, 2017

ZERO stars. Been with Cloudnine Realtime for over a year. Same weird issues other posters have like having other people's names already populated when signing in, having to make sure first person on remembers to click multi-user. But this outage they've had for the past five days is unacceptable. From what I understand, every customer of theirs using Quickbooks is locked out. From what one of the customer service people told me, they got ransomwared, lost all the files, and are now manually restoring each file from backup. Shouldn't they have another mirrored server so this downtime can't happen? Try running a business without being able to do your daily accounting. I feel worse for accounting companies using this service. My best guess is that after this "glitch" they will not be in business going forward anyway. If you're thinking of signing up now, don't.

14 of 14 people found this review helpful.

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from Accounting

Wednesday, September 6, 2017

We dont have service through Cloud9 since Saturday 2 of September, no one seems to know what the issue is. Our own ckients are frustrated and we can potentially lose some of our clients as a result of the Cloud9 incompetence.
We dont have an exact time frame of when this issue will be resolved and the staff isnt friendly either. I wouldn't recommend to anyone to use Cloud9, ot is a reliable or save technical tool.

9 of 9 people found this review helpful.

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from Gaines CPAs PLLC

Wednesday, September 6, 2017

NIGHTMARE!!! DO NOT USE THIS COMPANY. I'm in the same boat with all of these other people. We've been down 4 days and cannot access any data or backups. Note Cloudnine's response to the Feb post. They say they are up 99.999% of the time. This is the second time in 2 months that we have had extensive downtime. We are stranded.

16 of 16 people found this review helpful.

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from Cube Solutions

Wednesday, September 6, 2017

Last time I was able to access my Quickbooks was Friday evening. I run a business where I use this software about 4 to 5 hours a day. I am beside myself. Since Cloudnine has been acquired by Abacus earlier this year, I have to wonder about the direction of this platform. Does this acquiring company Abacus care about its clients? Do they get it?

12 of 12 people found this review helpful.

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from Your Accountant, LLC see Pittman's Accounting

Tuesday, September 5, 2017

We have been down for 4 days now. I could not work over the weekend nor could I work on Labor Day. I called each day since Sunday. Today, I started calling every hour. Each time, I am told that they are working on my server. At one point, I was told it will be done shortly. I have asked for my backup files so I can work locally. The latest file they have is 8/28. So what happened to the backups from 8/29 thru 8/31. Have not had success on getting those files back to me. This is not good as I have payroll to run & taxes to pay. I would not recommend this company and wish I choose another provider.

15 of 15 people found this review helpful.

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from Dan Schwartz CPA PC

Tuesday, September 5, 2017

System down for over 4 days - no access to our files. - no communication other than periodic generic e mail tell me they are doing something but no managers available.

I want my all my data to work on quickbooks desktop locally but cannot get access .

Nightmare

10 of 10 people found this review helpful.

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from Affordable Accounting & Tax Services

Tuesday, September 5, 2017

Have now been down for 5 days. I am kicking myself for believing they had redundant systems i.e. no downtime. What I find most amusing is while I was on hold with Tech Support this morning the ad that kept running was saying "how long can you stay in business if you can't access your data?" I guess I a m going to find out as it doesn't look as if it will be fixed today either.

13 of 13 people found this review helpful.

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from ROYAL COACH TOURS & CRUISES

Tuesday, September 5, 2017

I have been down for 4 days now, since Saturday, Sept. 2, 2017 and today Cloud Nine tells me that they've been HACKED! I have call 4-5 times per day and requested a supervisor or manager to call me and Nothing. I can't operate my business this way! My employees can't work and I have deadlines to take care of for which I have to data. Besides this I have NO BACKUP in which to go to another Cloud service. Does anyone know the reliability of QUICKBOOKS ONLINE? I appreciate your feedback. One more thing. Do I need to call my bank if Cloud Nine was hacked? This is totally unexceptionable.

13 of 13 people found this review helpful.

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from Eric R Killian CPA LLC

Sunday, September 3, 2017

My server is down for multiple days again. Definitely never, ever consider using this company. All my data is locked up, I can't access it, my employees can't work. Thing is, last time this happened, I asked about backup options and my account manager and his supervisor ignored my requests. Now I'm scrambling to leave this company, find a replacement and port all of my applications and data to a new provider. I paid for a year in advance so I will likely have to dispute the charges on my credit card as I've heard this company does not have the best refund policy either. Do not make the mistake I did.

16 of 16 people found this review helpful.

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from J. D. Kern & Associates, Inc., dba Outsourced Accounting Department, Inc.

Sunday, September 3, 2017

My above rating of Cloud 9 is based on trying to get technical support on a weekend. It's Saturday morning and I have not been able to get connected to QuickBooks all morning. I've called tech support 4 times and all I get is an answering service that tells me something different every time I call. During the week, they're OK, but if you're an accountant and have deadlines to meet, and need support on the weekend, God help you!

12 of 12 people found this review helpful.

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from The Lottes Companies

Sunday, July 23, 2017

I have called support 5 times today, and just getting a HORRIBLE Run around! I have been unable to access my QuickBooks files or even log in to the Cloud9 Cloud since noon today. They are telling me a maintenance issue!!! If you have NO BACKUP for this sort of situation? How can we or you be in or stay in business with this poor performance and our files can be accessed to do business! OMG

9 of 9 people found this review helpful.

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from McCoy's CPA Practice

Wednesday, March 29, 2017

I've been with these guys for about 3 years. I just called in and spoke with a gentleman immediately, and he fixed my problem within 2 minutes. Wow! Service is even better than before

3 of 8 people found this review helpful.

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from PAXIO Inc.

Thursday, February 16, 2017

We recently switched over to the Cloudnine at the recommendation of our CPA. This would allow us to have team access to all of our accounting and it would allow our CPA to better assist. For the last week we have been have random disconnects and significant periods in which we can not access our data.
Our CPA is not able to access either. We keep getting "we were told all better" followed by "sorry, they [Cloud9} said it fixed"
This is not acceptable from a cloud system. It seems like they may have over sold their capacity or worse they do not have a solid system in the first place.

Response from Cloudnine Realtime:
24 February 2017 at 10:57

Phillip,
We apologize for your negative experience. You were one of three accounts that encountered an error in upgrading an application on your server. We hope you continue to use our service and see that this is not a common occurrence. We provide 99.999% uptime because we understand that downtime is harmful to businesses.

4 of 6 people found this review helpful.

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from Send Out Cards - Distributor

Thursday, January 5, 2017

Horrible customer service. When we first subscribled 3 years ago they were great. Over the last 1-2 years the tech support is non existent. I continually get kicked out of the server and can't get back in. Calling customer support is at least a 1 hour endeavor, and don't even think about leaving a call back number, heaven forbid you are on another call when they decide to call you back! As soon as my contract is up I am leaving.

Response from Cloudnine Realtime:
09 January 2017 at 13:29

We are sorry to hear of your most recent experience. Thank you for your loyalty thus far and your feedback. We'd like to let you know of improvements we have made and continue to make to improve our customer experience. We increased our support staff by 20% to accommodate our growing customer base and our customers growing their business. We are also implementing weekly server reboots to remove issues. In addition, the C9 Portal allows you to submit a ticket, and accomplish many other tasks that eliminate the need to call such as adding a user or an application. We greatly value your business and your dedicated account manager will be reaching out to you today to try to resolve this.

6 of 14 people found this review helpful.

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from Elizabeth A. Royalty, CPA

Thursday, October 27, 2016

I called technical support and was caller number 2 in the cue. It has been over an hour and 45 minutes and I am still on hold. I've been the next caller for nearly an hour. This is absolutely ridiculous.

3 of 6 people found this review helpful.

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from GBV Enterprises, Inc

Wednesday, June 22, 2016

I would recommend Cloud 9 as a business solution. Has worked very well for our company. And are very satisfied with the service.

3 of 6 people found this review helpful.

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from Nicom

Thursday, March 24, 2016

Excellent! Had a small issue arise this morning an needed some quick help to remedy. Shortly after I completed my help desk ticket I received a call and problem was solved!

Response from Cloudnine Realtime:
28 March 2016 at 12:17

Thank you for taking the time to share your experience Mary! We rolled out new internal systems this year that are having a positive impact on our Help Desk and for valued customers like you.

3 of 7 people found this review helpful.

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from HFFCF

Monday, March 14, 2016

We have seen a huge success with the remote access for our fairboard. Cloud9 Technical services are always prompt to reply, they even called on Sunday morning.

Response from Cloudnine Realtime:
28 March 2016 at 12:31

We're glad we could help make the organizational process easier Ali. Putting on a fair is big work! Thank you for sharing - and we'll be here whenever you call - even on Sundays.

4 of 7 people found this review helpful.

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from Architectural Impressions of Austin, LLC

Monday, March 7, 2016

Excellent! Had a small issue arise this morning an needed some quick help to remedy. Shortly after I completed my help desk ticket I received a call and...problem solved!

5 of 8 people found this review helpful.

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from Little Critterz

Thursday, February 4, 2016

They are great. Immediate. Right there for you. Hardly any wait time and fixed the issue right away which in this case was not an issue it was just loading Cloud 9 onto a new computer they jumped onto the computer and did for me in a matter of minutes Great guys!! We've used them for years and recommend them to anyone. Best Patrick

Response from Cloudnine Realtime:
28 March 2016 at 12:34

Thank for sharing your experience Patrick! We're passionate about helping you solve problems and overcome obstacles. Big or small, give us a call.

4 of 7 people found this review helpful.

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from REACH Therapeutic Riding Center

Tuesday, January 26, 2016

Although I was on hold for a considerable amount of time, the technicians were friendly and helpful. One called me back immediately after we were disconnected. He was able to set up everything I needed on my computer.

Response from Cloudnine Realtime:
28 March 2016 at 12:37

So happy you were able to be set up Shea. Since you called, we've implemented a new call-back system that allows you to hold your place in queue, get off the phone, and get back to work. We'll call you! So far it's working great. Thank you for telling us your experience.

3 of 6 people found this review helpful.

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from DPLM

Monday, November 2, 2015

Technician was very helpful and solved my problem.

Response from Cloudnine Realtime:
25 April 2016 at 09:39

Great! Glad to hear your issue was taken care of Mark. Thank you for sharing your experience.

3 of 9 people found this review helpful.

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from Osprey Spill Control

Wednesday, September 30, 2015

After lengthy wait time, issues were resolved promptly.

Response from Cloudnine Realtime:
25 April 2016 at 09:37

Hi Frank, we're glad your issue was resolved in a timely manner once addressed. We'd like to make you aware of our newly adopted "call-back" feature we implemented in 2016. You can opt to keep your place in the support queue and receive a call direct from one of our techs. This will free you up from having to wait on hold. So far we've saved our customers over 17,000 minutes of hold time with this feature. Please, take advantage of it! Thank you for your review and we look forward to meeting your ongoing needs.

2 of 8 people found this review helpful.

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Tuesday, September 29, 2015

Will did a great job of getting my data file restored for me. I am really impressed by you customer service personnel, as they always seem to solve my issues first time every time. It is great working with a company like Cloud9 that appreciates their customers and takes great care of them.
Thanks,
Martin Meyer

4 of 12 people found this review helpful.

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from Alaska Litho Inc.

Wednesday, September 2, 2015

Easy to use and great tech support!!

5 of 17 people found this review helpful.

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from Stacey L. Byrne CPA

Tuesday, September 1, 2015

I first became aware of Cloud 9 at the Sleeter Group's accounting solutions conference a few years ago. I work from home as a solo practitioner. When I decided to hire the services of a part time contractor, it made financial sense for me to have my files hosted and work remotely instead of renting an office space or having her come to my house. Cloud 9 has allowed me to scale my business affordably. Service hold times have been frustrating at times, but they are always able to resolve my issues. If the issues are not pressing, I email support and wait for a response. Overall I am happy with my choice of cloud hosting providers.

5 of 17 people found this review helpful.

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from Master Computing

Friday, August 7, 2015

A client's accounting department could not access their Quickbooks file on their server. A quick call to Cloud9 resolved the issue effectively and promptly, allowing our client to get back to work. Great job!

5 of 18 people found this review helpful.

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from Thunder Rand CPA

Thursday, July 9, 2015

This service makes it possible for our company employees to work remotely and still be able to give our clients the best service possible.

8 of 18 people found this review helpful.

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from SW QuickSource Meetups

Thursday, March 26, 2015

I am a cloud accountant that has used other services for my hosting of my client files. I was nervous adding a particular customer to the cloud with my "other" service as the other cloud hosting had poor customer support and a non-friendly user interface.
I chose Cloud9 for the friendly interface and incredible customer service.
The client I moved over has now been with Cloud9 2 years.
The customer service is incredible. If we need anything we submit a ticket and it gets taken care of. If I need a faster response I call in and can usually get any one of their fantastic Customer Support Techs to help.
Cloud9 has gone above and beyond in helping us with data file issues. These are not Cloud9 issues but their Techs help us understand the issues and solve them.
You can't beat solid gold Customer Service. With Cloud9 our technology and cloud hosting experience has been stellar.

13 of 23 people found this review helpful.

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from Rowe & Deming LLC

Thursday, November 27, 2014

Previously used another vendor, but experienced three day service interruption. Switched to Cloud9RealTime and have been extremely pleased with their quality, responsiveness, and reliability. We are very happy we found Cloud9. I highly recommend.

15 of 28 people found this review helpful.

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from Landscaping maintenance

Wednesday, October 1, 2014

I looked at Cloud 9 a year ago but didn't decide move forward due to cost. I wish I would have purchased earlier because we saw instant improvement for our remote employees who can log in at home and access Quickbooks and Sage. Also, before we had to send data files via email and that was also a security risk but not any longer. The speed was faster than I expected as well. Are they perfect? No. We had an issue with the initial setup but we quickly resolved it. I recommend their services whenever I can.

21 of 35 people found this review helpful.

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from ARCPA

Monday, January 6, 2014

Great solution for my company. We are always traveling around the county and I can rely on access and collaboration with my team. The customer service and support is top notch. Thanks

22 of 45 people found this review helpful.

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Tuesday, June 4, 2013

Quite impressed with the Cloud9 virtual cloud server service. We abandoned our old office server 3 years ago and entered the Cloud Age with them and never looked back. This is a great 21st century solution for businesses and practices of all sizes.

24 of 48 people found this review helpful.

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This page was last updated 08 September 2017 11:45