Cloudnine Realtime

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About Cloudnine Realtime

Cloudnine Realtime is a cloud technology and software solutions company serving businesses across the world by providing them with cloud-hosting options. Located in San Diego, California, Cloudnine offers QuickBooks® Hosting in addition to hosting over 750 additional applications. As technology develops and the Cloud continues to become an integral platform for business operations, we can help clients stay ahead of the curve.

Cloudnine Realtime provides you with cloud computing technology like Desktop-as-a-Service (DaaS), Private Virtual Cloud Servers, Shared Virtual Cloud Servers, Hosted QuickBooks and Hosted Exchange. We were born in the accounting industry in 2000, so hosting QuickBooks for accounting firms is where we came from.

Cloudnine Realtime is not just a cloud computing company – we are people who love to help businesses succeed and grow. We want to make sure your business leverages the full advantage cloud computing has to offer.

Mission: We Empower Businesses to Grow with Cloud Technologies, by Building Relationships through Customized Solutions and Superior Support!

Cloudnine Realtime is the winner of CPA Practice Adviser's Readers Choice award 5 years running in 2016.

Cloudnine is an Intuit Commercial Host and Premier Reseller.

Cloudnine Realtime Key Features

  • QuickBooks desktop hosting
  • Exchange services
  • Application hosting
  • Partner programs to white label
  • Superb support

Cloudnine Realtime Reviews

4.4

Out of 5 stars
(22 Reviews)

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Cloudnine Realtime
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from McCoy's CPA Practice

Wednesday, March 29, 2017

I've been with these guys for about 3 years. I just called in and spoke with a gentleman immediately, and he fixed my problem within 2 minutes. Wow! Service is even better than before

2 of 2 people found this review helpful.

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from PAXIO Inc.

Thursday, February 16, 2017

We recently switched over to the Cloudnine at the recommendation of our CPA. This would allow us to have team access to all of our accounting and it would allow our CPA to better assist. For the last week we have been have random disconnects and significant periods in which we can not access our data.
Our CPA is not able to access either. We keep getting "we were told all better" followed by "sorry, they [Cloud9} said it fixed"
This is not acceptable from a cloud system. It seems like they may have over sold their capacity or worse they do not have a solid system in the first place.

Response from Cloudnine Realtime:
24 February 2017 at 10:57

Phillip,
We apologize for your negative experience. You were one of three accounts that encountered an error in upgrading an application on your server. We hope you continue to use our service and see that this is not a common occurrence. We provide 99.999% uptime because we understand that downtime is harmful to businesses.

0 of 1 people found this review helpful.

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from Send Out Cards - Distributor

Thursday, January 5, 2017

Horrible customer service. When we first subscribled 3 years ago they were great. Over the last 1-2 years the tech support is non existent. I continually get kicked out of the server and can't get back in. Calling customer support is at least a 1 hour endeavor, and don't even think about leaving a call back number, heaven forbid you are on another call when they decide to call you back! As soon as my contract is up I am leaving.

Response from Cloudnine Realtime:
09 January 2017 at 13:29

We are sorry to hear of your most recent experience. Thank you for your loyalty thus far and your feedback. We'd like to let you know of improvements we have made and continue to make to improve our customer experience. We increased our support staff by 20% to accommodate our growing customer base and our customers growing their business. We are also implementing weekly server reboots to remove issues. In addition, the C9 Portal allows you to submit a ticket, and accomplish many other tasks that eliminate the need to call such as adding a user or an application. We greatly value your business and your dedicated account manager will be reaching out to you today to try to resolve this.

2 of 10 people found this review helpful.

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from Elizabeth A. Royalty, CPA

Thursday, October 27, 2016

I called technical support and was caller number 2 in the cue. It has been over an hour and 45 minutes and I am still on hold. I've been the next caller for nearly an hour. This is absolutely ridiculous.

2 of 5 people found this review helpful.

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from GBV Enterprises, Inc

Wednesday, June 22, 2016

I would recommend Cloud 9 as a business solution. Has worked very well for our company. And are very satisfied with the service.

3 of 6 people found this review helpful.

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from Nicom

Thursday, March 24, 2016

Excellent! Had a small issue arise this morning an needed some quick help to remedy. Shortly after I completed my help desk ticket I received a call and problem was solved!

Response from Cloudnine Realtime:
28 March 2016 at 12:17

Thank you for taking the time to share your experience Mary! We rolled out new internal systems this year that are having a positive impact on our Help Desk and for valued customers like you.

3 of 5 people found this review helpful.

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from HFFCF

Monday, March 14, 2016

We have seen a huge success with the remote access for our fairboard. Cloud9 Technical services are always prompt to reply, they even called on Sunday morning.

Response from Cloudnine Realtime:
28 March 2016 at 12:31

We're glad we could help make the organizational process easier Ali. Putting on a fair is big work! Thank you for sharing - and we'll be here whenever you call - even on Sundays.

4 of 6 people found this review helpful.

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from Architectural Impressions of Austin, LLC

Monday, March 7, 2016

Excellent! Had a small issue arise this morning an needed some quick help to remedy. Shortly after I completed my help desk ticket I received a call and...problem solved!

5 of 7 people found this review helpful.

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from Little Critterz

Thursday, February 4, 2016

They are great. Immediate. Right there for you. Hardly any wait time and fixed the issue right away which in this case was not an issue it was just loading Cloud 9 onto a new computer they jumped onto the computer and did for me in a matter of minutes Great guys!! We've used them for years and recommend them to anyone. Best Patrick

Response from Cloudnine Realtime:
28 March 2016 at 12:34

Thank for sharing your experience Patrick! We're passionate about helping you solve problems and overcome obstacles. Big or small, give us a call.

4 of 6 people found this review helpful.

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from REACH Therapeutic Riding Center

Tuesday, January 26, 2016

Although I was on hold for a considerable amount of time, the technicians were friendly and helpful. One called me back immediately after we were disconnected. He was able to set up everything I needed on my computer.

Response from Cloudnine Realtime:
28 March 2016 at 12:37

So happy you were able to be set up Shea. Since you called, we've implemented a new call-back system that allows you to hold your place in queue, get off the phone, and get back to work. We'll call you! So far it's working great. Thank you for telling us your experience.

3 of 5 people found this review helpful.

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from DPLM

Monday, November 2, 2015

Technician was very helpful and solved my problem.

Response from Cloudnine Realtime:
25 April 2016 at 09:39

Great! Glad to hear your issue was taken care of Mark. Thank you for sharing your experience.

3 of 8 people found this review helpful.

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from Osprey Spill Control

Wednesday, September 30, 2015

After lengthy wait time, issues were resolved promptly.

Response from Cloudnine Realtime:
25 April 2016 at 09:37

Hi Frank, we're glad your issue was resolved in a timely manner once addressed. We'd like to make you aware of our newly adopted "call-back" feature we implemented in 2016. You can opt to keep your place in the support queue and receive a call direct from one of our techs. This will free you up from having to wait on hold. So far we've saved our customers over 17,000 minutes of hold time with this feature. Please, take advantage of it! Thank you for your review and we look forward to meeting your ongoing needs.

2 of 7 people found this review helpful.

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Tuesday, September 29, 2015

Will did a great job of getting my data file restored for me. I am really impressed by you customer service personnel, as they always seem to solve my issues first time every time. It is great working with a company like Cloud9 that appreciates their customers and takes great care of them.
Thanks,
Martin Meyer

3 of 10 people found this review helpful.

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from Alaska Litho Inc.

Wednesday, September 2, 2015

Easy to use and great tech support!!

5 of 16 people found this review helpful.

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from Stacey L. Byrne CPA

Tuesday, September 1, 2015

I first became aware of Cloud 9 at the Sleeter Group's accounting solutions conference a few years ago. I work from home as a solo practitioner. When I decided to hire the services of a part time contractor, it made financial sense for me to have my files hosted and work remotely instead of renting an office space or having her come to my house. Cloud 9 has allowed me to scale my business affordably. Service hold times have been frustrating at times, but they are always able to resolve my issues. If the issues are not pressing, I email support and wait for a response. Overall I am happy with my choice of cloud hosting providers.

5 of 16 people found this review helpful.

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from Master Computing

Friday, August 7, 2015

A client's accounting department could not access their Quickbooks file on their server. A quick call to Cloud9 resolved the issue effectively and promptly, allowing our client to get back to work. Great job!

5 of 17 people found this review helpful.

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from Thunder Rand CPA

Thursday, July 9, 2015

This service makes it possible for our company employees to work remotely and still be able to give our clients the best service possible.

8 of 16 people found this review helpful.

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from SW QuickSource Meetups

Thursday, March 26, 2015

I am a cloud accountant that has used other services for my hosting of my client files. I was nervous adding a particular customer to the cloud with my "other" service as the other cloud hosting had poor customer support and a non-friendly user interface.
I chose Cloud9 for the friendly interface and incredible customer service.
The client I moved over has now been with Cloud9 2 years.
The customer service is incredible. If we need anything we submit a ticket and it gets taken care of. If I need a faster response I call in and can usually get any one of their fantastic Customer Support Techs to help.
Cloud9 has gone above and beyond in helping us with data file issues. These are not Cloud9 issues but their Techs help us understand the issues and solve them.
You can't beat solid gold Customer Service. With Cloud9 our technology and cloud hosting experience has been stellar.

13 of 22 people found this review helpful.

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from Rowe & Deming LLC

Thursday, November 27, 2014

Previously used another vendor, but experienced three day service interruption. Switched to Cloud9RealTime and have been extremely pleased with their quality, responsiveness, and reliability. We are very happy we found Cloud9. I highly recommend.

15 of 27 people found this review helpful.

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from Landscaping maintenance

Wednesday, October 1, 2014

I looked at Cloud 9 a year ago but didn't decide move forward due to cost. I wish I would have purchased earlier because we saw instant improvement for our remote employees who can log in at home and access Quickbooks and Sage. Also, before we had to send data files via email and that was also a security risk but not any longer. The speed was faster than I expected as well. Are they perfect? No. We had an issue with the initial setup but we quickly resolved it. I recommend their services whenever I can.

21 of 34 people found this review helpful.

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from ARCPA

Monday, January 6, 2014

Great solution for my company. We are always traveling around the county and I can rely on access and collaboration with my team. The customer service and support is top notch. Thanks

22 of 44 people found this review helpful.

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Tuesday, June 4, 2013

Quite impressed with the Cloud9 virtual cloud server service. We abandoned our old office server 3 years ago and entered the Cloud Age with them and never looked back. This is a great 21st century solution for businesses and practices of all sizes.

23 of 46 people found this review helpful.

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This page was last updated 18 July 2017 10:55