ZERO stars. Been with Cloudnine Realtime for over a year. Same weird issues other posters have like having other people's names already populated when signing in, having to make sure first person on remembers to click multi-user. But this outage they've had for the past five days is unacceptable. From what I understand, every customer of theirs using Quickbooks is locked out. From what one of the customer service people told me, they got ransomwared, lost all the files, and are now manually restoring each file from backup. Shouldn't they have another mirrored server so this downtime can't happen? Try running a business without being able to do your daily accounting. I feel worse for accounting companies using this service. My best guess is that after this "glitch" they will not be in business going forward anyway. If you're thinking of signing up now, don't.