Supportbench Reviews

Kevin Hauk from NetZexpertise (2 - 10 Employees)

B2B Support Mastered

Liked:



I found the integration of chatbots for automated responses impressively efficient. It was much quicker than I presumed it would be. We’ve had a marked reduction in response times to queries and concerns. I find the load on the team has lessened as well.
Disliked:



The initial learning curve was steep, but the advanced features are now indispensable.

Feature/Benefit:

The tailored B2B focus of Supportbench, particularly with its AI-driven sentiment analysis, has transformed how we interact with our customers.

Ifunanya Stella Ezeoye from Nigerian Maritime Administrative and Safety Agency (501 - 1,000 Employees)

it has been an amazing experience that has lead to a more proactive approach in our customer management services.

Andrew Mellema from Mellema Solutions (2 - 10 Employees)

Supportbench stands out as a premier customer support software, tailored for B2B enterprise teams. Its advanced AI integration and dynamic SLAs enhance personalized service, while seamless email management and comprehensive customer insights streamline support operations. With its high adaptability and data-driven approach, Supportbench is not just a tool but a strategic partner for elevating customer support, ensuring satisfaction, and fostering organizational growth. It's highly rated for transforming customer management into an efficient, impactful operation.

odo peter from Refonte Infini (2 - 10 Employees)

It has some uniquely B2B-centric features like dynamic SLA’s and their knowledge base that’s has really set Supportbench apart from the rest for us.

Samuel Ezeoye from Benmoorefitz Integrated resources Limited (11 - 25 Employees)

The customer health scoring is definitely a standout. Gave me insights I hadn’t had before, certainly not in a ticketing tool .

Favour Eugene from PitchDirect (2 - 10 Employees)

We were expecting a robust ticketing platform, but it’s so much more. The emotional scoring feature offers deep insights into customer sentiments that we didn’t expect.