Customer Engagement Software
You can have a great product and still lose customers to silence. Customer engagement software closes that gap by keeping conversations alive across channels, from email and SMS to social and in-app messages. Instead of customers going quiet or drifting to a competitor, you're actively reaching out with relevant messages at the right moment, whether that's a timely reminder, a win-back offer, or a check-in after purchase. The software tracks who's engaged, who's gone cold, and which messages actually move the needle, turning scattered touchpoints into a coordinated strategy. You can segment audiences by behavior and history, automate sequences that feel personal rather than robotic, and measure whether your outreach is actually deepening relationships or just adding noise. The payoff is straightforward: higher retention, more repeat purchases, and customers who feel like you're paying attention. If you are after something more specific, have a look at our Customer Loyalty, Customer Satisfaction, or Feedback Management categories.
Datasine personalises how brands communicate with their audience using AI, psychology and semantic content analysis. Founded in 2015, DataSine has gone on to work with leading global organisations - including BNP Paribas, SIBS, Hello Bank! Belgium and Tinkoff Bank - and… Learn more about Datasine.
Doxim is a leading provider of SaaS customer engagement solutions for credit unions, community banks and wealth management firms. Doxim’s Customer Engagement Platform helps financial institutions transform their customer experience, communicate effectively throughout the… Learn more about Doxim.
Dropcountr delivers simple but powerful water analytics and customer engagement software which is compatible with all meters, regardless of manufacturer or read interval. Utilities use Dropcountr CLEAR to better understand customer behavior, address indoor/outdoor water… Learn more about Dropcountr.
Dynata is one of the world’s leading single providers of first-party data contributed by people who opt-in to member-based panels that the company manages and maintains. With a reach that encompasses 60+ million people globally and an extensive library of individual profile… Learn more about Dynata.
Ebsta Score analyzes every interaction to intelligently measure the level of customer engagement with every Lead, Opportunity & Customer, nurture stronger relationships, identify risk ahead of time and prioritize the activities that drive revenue. Learn more about Ebsta.
Leading organisations choose Engagement Hub for the ease of use, security, cost effectiveness and unequivocal tools and features. Engagement Hub is the only proprietary fully integrated community engagement and stakeholder management software designed by stakeholder engagement… Learn more about Engagement Hub.
Entytle is a global provider of Aftermarket Engagement and Installed-base management systems that help B2B manufacturers grow their business by making the complex simple. The company’s flagship product, Insyghts, enables customers to assemble data from multiple, siloed… Learn more about Entytle.
FastForward.ai is a social media engagement and commerce platform company that enables enterprises to reach and engage their customers with powerful digital services. Based in Mountain View, CA, the company is helping enterprises modernize the user experience, enabling… Learn more about FastForwardAI.
"Firsthive is an Intelligent Customer Data Platform that builds Unique Customer Identities by ingesting data from all sources of customer interactions & transactions such as ERP, CRM, Website, Social, PoS, mobile app, customer care, etc. We are world's first CDP to use… Learn more about FirstHive.
Floatbot.AI is a powerful Voice-First, Multi-Modal Conversational AI + Co-Pilot Platform Floatbot.AI is a Multi-Modal Conversational AI (Voice first) + Co-Pilot Platform designed to supercharge operations in Insurance, Collections, Lending, Banking, and BPOs. From redefining… Learn more about Floatbot.