What is 20i?
20i’s founders created the original reseller hosting package in 1998, and have been delighting customers ever since. Responsible for Webfusion, 123-reg and Heart Internet, Jonathan and Tim Brealey’s web hosting experience covers 20 years. The 20i 100% SSD web servers take advantage of our unique load-balancing technology, making them the quickest around. They autoscale - meaning that even if a site sees a spike in traffic, every user will still get lightning-fast performance. Good support is really important to us: we’re all techies who love to help! From our headquarters in Nottinghamshire, UK, we provide friendly round-the-clock support from knowledgeable hosting experts. Check out our 5-star Trustpilot reviews. Whether you’re a web designer, an agency, a hosting reseller or a single-site user, 20i has you covered. Our packages range from one site to unlimited sites. Security measures like free SSL certificates and offsite backups are available, and we have a simple and fast migration centre to make moving to us hassle-free. You can also register domains with us, and we even have our own WordPress-optimised platform. If you're a WordPress aficionado, you'll love our WordPress Tools suite, which lets you manage many common WP tasks from our control panel. WP Tools also includes one-click WordPress Staging - all included in the price. Do you want more freedom than shared hosting? Then try our virtual private server (VPS) range. These are based on powerful hardware: fast CPUs, 100% SSD storage, range from 1 GB to 32 GB RAM. Like all our hosting, they're UK-based. We offer both Managed VPS - where you get the reassurance of full maintenance and support - and Self-Managed VPS - which are great value if you've got the technical skills. The cost of our packages range from as little as ‘free’...so what’s stopping you giving us a try? Find out more https://www.20i.com
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20i Reviews (1064)
- ★★★★★1,060
- ★★★★★4
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
20i has overwhelmingly positive feedback, with all 50 recent reviews rating it 5 out of 5 stars.
Users consistently praise responsive support as the defining strength. Reviewers highlight quick ticket resolution, availability outside business hours, and staff who are knowledgeable and helpful rather than formulaic. Several mention support replied within minutes or hours, even on weekends. Many frame this as exceptional compared to previous providers. Beyond support, users value competitive pricing, easy site migration (often handled by 20i directly), and an intuitive platform with useful management tools. Resellers particularly commend the service as a business differentiator.
A handful of reviews mention price increases since joining, but frame them as acceptable given the overall value and service quality. One customer notes hesitation about higher upfront cost versus cheaper competitors, but emphasises long-term value proved superior. No substantive complaints about downtime, reliability, features, or onboarding emerge across the sample. The tone throughout is gratitude and loyalty, with several customers stating they have moved all their sites or domains to 20i and plan to stay long-term.
★★★★★
Thursday, March 29, 2018
“I'm new to 20i, I've tested the water. I thought…”
I'm new to 20i, I've tested the water. I thought my current host was great. I was wrong, they were just ok. 20i, are nothing short of amazing. Faster servers, support is great and fast too! Ok, it costs more, but, for the service, it's well worth it. I'm very happy so far!
★★★★★
Wednesday, March 28, 2018
“Very affordable service and excellent support team!”
Very affordable service and excellent support team!
★★★★★
Tuesday, March 27, 2018
“I was a little worried about this but wish I'd…”
I was a little worried about this but wish I'd done it sooner! I was a little worried about this - I was/am with a previous reseller account elsewhere, and had a lot of customers to migrate. I'm only 10% through this migration process but so far so good. Level of support is excellent - especially important when moving from one system to another and learning how to do things differently. I'm constantly amazed how quickly my support tickets are answered. The other facet is that the replies are knowledgeable and don't try to fob you off (which is the experience I have had with other companies). Level of uptime on the shared hosting system seems excellent. The control panel is easy to navigate and responds quickly. The rates for domain renewals are very competitive for .co.uk and .com names. Processing transfers, checkout etc all work smoothly and quickly. (Continued on Trustpilot).
★★★★★
Monday, March 26, 2018
“Best of the bunch for hosting and fast tech support”
Best of the bunch for hosting and fast tech support
