I am writing this because I am getting very agitated with Accolade. I have contacted Accolade with questions about billing for be charged as Out of Network for Tricore reference labs (which I always use the same one) back on October 17, 2022. I never received an answer.
Now on June 5, 2023, I have asked to find out if our insurance covers Gel injections for the arthritis in my knees. I have been instructed that I must collect all the information for them to be able to assist, such as CPT and DX codes. Which is their jobs.
I completed a Accolade survey and was contacted about my concerns.
Was told that I would get assigned a new member support person, since the one I have never answered any of my requests. Which then makes me start from the beginning again, again and again. They say they call attempt to contact me by phone, strange I have no calls listed on my phone at all.
None of what I discuss about my survey was handled. I never receive a call or email from the new member support person either.
July 12, 2023 - I still have no answer about the gel shots. I know my doctor resent the per-approval request since I contacted them to provide one, which Accolade should have done.
I have reached out to my company for assistance (awaiting a response).
I reach out to the insurance company, which instructed me that I must use Accolade for info.
At this point I just want company's to understand how frustrating this type of service can be to navigate. It might seem beneficial but it is not.