Acenet
★★★★★ 4.2 · 21 Reviews
What is Acenet?
Acenet is the hosting provider that makes websites faster and more reliable by giving its customers their honest share of the latest server hardware. Now with new container technology, customers can get hardware virtualization at the shared hosting account level.
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Acenet Reviews (21)
- ★★★★★12
- ★★★★★6
- ★★★★★1
- ★★★★★0
- ★★★★★2
Review Summary
Generated using AI from real user reviews
Acenet wins strong praise for affordability, reliability, and responsive support, but faces serious concerns around billing practices and account access issues.
The overwhelming majority of users highlight consistent strengths: competitive pricing, helpful customer service, easy-to-use interfaces, and dependable uptime. Reviewers particularly value the support team's responsiveness to non-technical users and the speed of onboarding. Features like spam prevention, backups, and script options are mentioned as useful additions. Many users describe themselves as small business owners or startups who felt their needs were met without compromising on quality.
Two negative reviews surface material problems. One user reports being billed after cancellation with refusal to reverse the charge. Another describes a severe account access issue following a security breach, claiming they couldn't reach support during listed hours and suffered extended downtime. These reviews suggest potential gaps in billing safeguards and account recovery processes, though they remain isolated against the broader positive feedback.
For buyers, Acenet appears solid on core hosting services and customer relations, but the billing and account-access complaints warrant direct clarification before committing, particularly if automatic payments are involved.
★★★★★
Thursday, September 8, 2011
Pet+Guardian+Angel+Welfare+Asso+Inc“I+run+a+small+nonprofit+and+have+been+connected+with+acenet+for+years+and+an+automatic+draw+took+care+of+the+account.+Last+year+someone+got+into+my+E+Mail+and+letters+were+sent+to+donors+asking+for+money+and+I+was+assigned+a+different+address+pgawaep@gmail.org+old+account+is+hotmail+I+was+notified+that+I+needed+to+resign+this+account+info+and+I+was+unable+to+back+track+to+your+e+mail+or+phone. I+am+80+years+old+and+in+very+bad+health+my+company+has+been+without+a+websit+for+days+I+sent+a+letter+to+the+address+in+Dearborn+I+guess+to+you+it+is+some+group+of+smart+young+men+who+want+older+people+who+do+not+understand+the+internet+to+get+off+of+it.++ I+had+heart+palpations+and+had+to+go+to+emergency+room+as+I+was+totally+out+of+business+without+a+website+your+recording+gives+your+hours+and+those+are+hours+I+called+and+it+said++'you+are+calling+after+hours'+the+info+I+had+they+said+was+wrong.+That's+all+I+have+I+had+planned+a+big+pet+adoption+over+labor+day+and+because+people+could+not+reach+us+we+had+to+put+down+10+beautiful+animals.++”
I+run+a+small+nonprofit+and+have+been+connected+with+acenet+for+years+and+an+automatic+draw+took+care+of+the+account.+Last+year+someone+got+into+my+E+Mail+and+letters+were+sent+to+donors+asking+for+money+and+I+was+assigned+a+different+address+pgawaep@gmail.org+old+account+is+hotmail+I+was+notified+that+I+needed+to+resign+this+account+info+and+I+was+unable+to+back+track+to+your+e+mail+or+phone.
I+am+80+years+old+and+in+very+bad+health+my+company+has+been+without+a+websit+for+days+I+sent+a+letter+to+the+address+in+Dearborn+I+guess+to+you+it+is+some+group+of+smart+young+men+who+want+older+people+who+do+not+understand+the+internet+to+get+off+of+it.++
I+had+heart+palpations+and+had+to+go+to+emergency+room+as+I+was+totally+out+of+business+without+a+website+your+recording+gives+your+hours+and+those+are+hours+I+called+and+it+said++'you+are+calling+after+hours'+the+info+I+had+they+said+was+wrong.+That's+all+I+have+I+had+planned+a+big+pet+adoption+over+labor+day+and+because+people+could+not+reach+us+we+had+to+put+down+10+beautiful+animals.++