AdEspresso

AdEspresso

14 Reviews · Last reviewed on 12 April 2020

Serchen Index

68.71
63
Employees
14
Reviews
12K
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114K
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AdEspresso Reviews

1.4

OK.

14 Reviews

Last reviewed on
12 April 2020

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Tuesday, April 14, 2020

After running successful ad campaigns on FB, I moved the SAME CAMPAING on AdEspress and my account was disabled on FB!!!!!!!!!
I lost 1000 euro per day in turnover due to them! DO NOT USE THIS PLATFORM

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Thursday, January 9, 2020

Verified Review

I have tried it, but not useful for ecommerce.
and I forget cancel it.
They have charged $690 (year fee), I hope refund but they just nor reply me.
Oh, my god, that is crazy! I just do not use it.

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Tuesday, July 23, 2019

Bad service

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Saturday, July 20, 2019

Customer Service/ Support Wait Times - took 1 month to actually get a simple answer. I asked for a month credit (literally $20 worth). They said nope, no way. I was a paying and loyal customer for over 3 years. How it makes sense to lose a customer paying $600 a year to make up for their error of 1 month wait is beyond me. They pretty much gave me the finger and told me they wouldn't do it. Even that took 2 weeks to respond to! If you have a problem - you are on your own - don't count on support to ever help - and if definitely don't count on them making it right or caring about their customers.

3 of 3 people found this review helpful.
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Tuesday, February 19, 2019

Be careful of their “trial” service. We used it and they charged us the month we signed up for the trial. In trying to get refunded they didn’t address it but said it’s not their policy to do refund yet they made a mistake. We had our dated email of service to prove it. Hey said we signed up in Spetemebr which was incorrect. Yet they didn’t even offer to see our proof when we offered to forward to them the dates email. They only repeatedly said it is not their policy to give refunds. What customer service company has as a blank statement policy like this for refunds?! When we cancelled the service they charged us erroneously the month after we cancelled. They did refund us for this, however, they told us it was an exception as if they were doing us a “favor”. The tool didn’t help improve our business and we lost money to them as well. The customer service experience was very poor. Enough said. Beware the term “trial” is used very loosely by them.

5 of 5 people found this review helpful.
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Wednesday, September 5, 2018

Verified Review

Is good tool. It does what they say. Very efficient A/B Testing for Facebooks ads (I haven't used the Adwords tool)

BUT, AND A BIG BUT

They a terrible custumer support. Is just terrble. Got a problem? You can go n fk yourself. Just like that

Would use it but very carefully

7 of 7 people found this review helpful.
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Wednesday, June 13, 2018

Verified Review

Oh I bet they used to be good. But I didn't use them until post-Hootsuite.

Customer service F
Tool itself: C - good for it's ad database and dayparting campaigns that have a daily budget, however that feature works on some campaigns and not on others.

Crazy I'm adding a two-star review and that's actually helping their rating.

2 of 2 people found this review helpful.
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Thursday, June 7, 2018

Verified Review

Disgraceful. The AdEspresso site clearly claims "...you can now easily create and manage performing advertising campaigns directly within the Hootsuite dashboard." This appears on a page titled ‘Hootsuite Integration.’ The only reason I chose AdEspresso was that it claims to integrate with the Hootsuite dashboard in this way.

When I contacted their support team because I couldn’t see any options in the Hootsuite dashboard that would allow my team to create campaigns I was given very evasive answers while they attempted to upsell me to other products. Eventually they admitted that the integration I expected was not part of the service. The ultimate insult was when I was advised that since their product does not do what I was led to believe I wanted a refund I was told that wasn't in their terms of service to provide refunds! Where do these people get off claiming that you don’t have to give a refund when your product doesn’t do what you say?

My conclusion is that AdEspresso is more like a scam than a business.

9 of 9 people found this review helpful.
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Tuesday, April 24, 2018

This service steals your money. Their customer service is slow and does not answer you question. It is a continual run around with them. You never talk to a real person - and there is no way to connect with one. If you do any wrong move they only allow you to upgrade so don't mess up in your account settings. Also they will never fix your issues. So if you loose your password or can't log into the account again - too bad. It's like they purposely change your password and then steal your money. I paid for a year and now have not been able to access my account for over three weeks. I am a small start up with little money coming in the door yet and they STOLE my money and won't help me. This service is HORRIBLE. Run and don't let them steal your money.

10 of 10 people found this review helpful.
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Monday, November 13, 2017

Verified Review

Worst expierence ever with an saas tool. They managed to get my FB account banned and while editing I lost several campaigns.

6 of 7 people found this review helpful.
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Friday, October 13, 2017

ZERO customer service. Plus I lost $100 with them ! Their campaigns did NOT stop after I clicked pause !!!
Bad company. Don't go there.

7 of 7 people found this review helpful.
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Wednesday, April 5, 2017

Verified Review

AdEspresso has no sense of customer service. They wrote me several mails, though I told them to stop and delete my email adress. One of them confirmed my wish, but others wrote me then. They made fun of me! Plus this tool can't show existing campaigns. This makes AdEspresso useless and the worst Facebook Ads Tool I tested.

8 of 8 people found this review helpful.
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Monday, March 27, 2017

They have ZERO commitment to customer service and won't talk over the phone. Leaving customers having to wait for an electronic reply to simple questions. When they do reply, their answers don't go all the way, leaving more questions... only making you have to wait 48 hours for yet again a half complete answer. I signed on two months ago and still haven't launched our first campaign. When I sent an email to their Head of Marketplace Services I received an automated response saying he was out of office for several days and that I should expect delays. HA! It's a great example of a tech firm that's out of touch with their American consumers.

11 of 11 people found this review helpful.
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Thursday, May 29, 2014

AdEspresso was really good. made my facebook ads come ou looking more attractive and i noticed more hits to my ads, also analysing my ads hit and all was a lot much easier using AdEspresso.

3 of 14 people found this review helpful.
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This page was last updated 12 April 2020 20:59