AdEspresso

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AdEspresso Reviews

1.6

Out of 5 stars
(9 Reviews)

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from Johan MKTG

Wednesday, September 5, 2018

Is good tool. It does what they say. Very efficient A/B Testing for Facebooks ads (I haven't used the Adwords tool)

BUT, AND A BIG BUT

They a terrible custumer support. Is just terrble. Got a problem? You can go n fk yourself. Just like that

Would use it but very carefully

2 of 2 people found this review helpful.

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from Seo Smooth

Wednesday, June 13, 2018

Oh I bet they used to be good. But I didn't use them until post-Hootsuite.

Customer service F
Tool itself: C - good for it's ad database and dayparting campaigns that have a daily budget, however that feature works on some campaigns and not on others.

Crazy I'm adding a two-star review and that's actually helping their rating.

2 of 2 people found this review helpful.

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from Arcadian Organic Natural Meat Company Pty Ltd

Thursday, June 7, 2018

Disgraceful. The AdEspresso site clearly claims "...you can now easily create and manage performing advertising campaigns directly within the Hootsuite dashboard." This appears on a page titled ‘Hootsuite Integration.’ The only reason I chose AdEspresso was that it claims to integrate with the Hootsuite dashboard in this way.

When I contacted their support team because I couldn’t see any options in the Hootsuite dashboard that would allow my team to create campaigns I was given very evasive answers while they attempted to upsell me to other products. Eventually they admitted that the integration I expected was not part of the service. The ultimate insult was when I was advised that since their product does not do what I was led to believe I wanted a refund I was told that wasn't in their terms of service to provide refunds! Where do these people get off claiming that you don’t have to give a refund when your product doesn’t do what you say?

My conclusion is that AdEspresso is more like a scam than a business.

5 of 5 people found this review helpful.

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from Alimosphere

Tuesday, April 24, 2018

This service steals your money. Their customer service is slow and does not answer you question. It is a continual run around with them. You never talk to a real person - and there is no way to connect with one. If you do any wrong move they only allow you to upgrade so don't mess up in your account settings. Also they will never fix your issues. So if you loose your password or can't log into the account again - too bad. It's like they purposely change your password and then steal your money. I paid for a year and now have not been able to access my account for over three weeks. I am a small start up with little money coming in the door yet and they STOLE my money and won't help me. This service is HORRIBLE. Run and don't let them steal your money.

8 of 8 people found this review helpful.

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from twago - Team2Venture GmbH

Monday, November 13, 2017

Worst expierence ever with an saas tool. They managed to get my FB account banned and while editing I lost several campaigns.

5 of 6 people found this review helpful.

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from PASTREEZ

Friday, October 13, 2017

ZERO customer service. Plus I lost $100 with them ! Their campaigns did NOT stop after I clicked pause !!!
Bad company. Don't go there.

6 of 6 people found this review helpful.

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from Die Besserwisser GmbH

Wednesday, April 5, 2017

AdEspresso has no sense of customer service. They wrote me several mails, though I told them to stop and delete my email adress. One of them confirmed my wish, but others wrote me then. They made fun of me! Plus this tool can't show existing campaigns. This makes AdEspresso useless and the worst Facebook Ads Tool I tested.

7 of 7 people found this review helpful.

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from TPCS

Monday, March 27, 2017

They have ZERO commitment to customer service and won't talk over the phone. Leaving customers having to wait for an electronic reply to simple questions. When they do reply, their answers don't go all the way, leaving more questions... only making you have to wait 48 hours for yet again a half complete answer. I signed on two months ago and still haven't launched our first campaign. When I sent an email to their Head of Marketplace Services I received an automated response saying he was out of office for several days and that I should expect delays. HA! It's a great example of a tech firm that's out of touch with their American consumers.

9 of 9 people found this review helpful.

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Thursday, May 29, 2014

AdEspresso was really good. made my facebook ads come ou looking more attractive and i noticed more hits to my ads, also analysing my ads hit and all was a lot much easier using AdEspresso.

2 of 8 people found this review helpful.

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This page was last updated 04 September 2018 13:54