AdEspresso

AdEspresso

14 Reviews

What is AdEspresso?

Does AdEspresso live up to the hype? Or is it overpriced and hard to use? Does their support suck? Read real user reviews of their facebook ads and google online advertising management platform.

What does AdEspresso do?
If you've ever wanted to centralise your google ads, facebook ads and instagram ads in one central place, then AdEspresso could be the solution you've been looking for. The AdEspresso platform allows you to easily create, manage and optimise your advertising campaigns with split tests all in one. Save time and money training your marketing team on individual ad management tools, try AdEspresso today!

Adespresso Support
So what kind of support can you expect from Adespresso? They have a standard FAQ site which is searchable. If you don't find what you need there, then you can post a ticket via their support desk system. Their support desk is powered by Zendesk which is a very robust system and means its very unlikely your questions will vanish into an email black hole. It should be noted Adespresso also sell training courses and one on one tuition to their clients. This suggests that although support requests are likely to be well managed, they're also likely to push clients to a paid resolution or upgrade to solve their problem. Our advice is to approach with caution if you're expected to need a lot of hand holding as a customer.

Adespresso Pricing. You can take a no risk 14 day free trial to get you started with AdEspresso, after which the cost starts at $49 a month (billed annually). Be aware this entry level package allows you to manage combined facebook and google ad budget of $1K per month. You're looking at $99 a month (again paid annually) to allow you to manage an unlimited advertising budget.

We think the free trial is a great way to test the service, but the jump to an annual plan at the end of the trial creates a lot of friction from a buyers perspective. When you end the trial you're going to be asked to hand over $588 for the basic plan. We'd prefer to see a monthly payment option, even at a higher price, which allowed a more gradual onboarding process to the service. A lot of companies manage more than $1k a month ad budgets , so the reality will be 14 days and then close to $1200 purchase decision.

Alternatives to AdEspresso by Hootsuite
A serious alternative to AdEspresso is Madgicx pricing starts at $49 a month to manage $1k of advertising budget. Crucially this doesn't require a 12 months contract, so you can test the service for a few months to see if they're right for you, without wasting a ton of money. They also offer a 7 day free trial.

Serchen Index

74.71
39
Employees
6,380
Subscribers
12K
Followers
115K
Likes

AdEspresso Key Features

Create Your Facebook & Google Ad Campaig

Analyze Your Facebook & Google Campaigns

Optimize Facebook & Google Campaigns

PDF Reporting

Facebook & Google Ads Education

Synchronization CRM

AdEspresso Expert Advice

AdEspresso’s Grid Composer

Dynamic Ads

Facebook Asset Manager

What is AdEspresso?


AdEspresso Product Details

Create Your Campaigns
One platform, multiple channels. You can choose to create campaigns on Facebook, Instagram or Google using AdEspresso’s intuitive campaign creation flow! No more switching from a platform to another, now you can create all your advertising campaigns in one single place.

Analyze Your Facebook & Google Campaigns
Ever dreamt of being able to analyze your advertising campaigns all in one place? With AdEspresso, you’ll get access to top-notch analytics tools to optimize your Facebook Ads, Instagram Ads and Google Ads campaigns after publishing.

Optimize Your Facebook & Google Campaigns
Not sure where to start when optimizing your campaign? Don’t worry! AdEspresso will analyze your Facebook campaigns and provide actionable daily in-app tips that allow you to pause underperforming ads instead of wasting your hard-earned dollars..

Get Expert Advice
To take your campaigns to the next level, it’s not enough to have the best tools; you also need a great marketing strategy to get the most out of Facebook and Google ads. Instead of having to learn everything yourself that’s where our team of marketing experts can help! AdEspresso offers reviews of your campaign, one to one coaching sessions to come up with a personalized marketing plan, or the Concierge team can even run your Ads for you.


AdEspresso Pricing

How much does AdEspresso cost?.

You can take a no risk 14 day free trial to get you started with AdEspresso, after which the cost starts at $49 a month (billed annually). Be aware this entry level package allows you to manage combined facebook and google ad budget of $1K per month. You're looking at $99 a month (again paid annually) to allow you to manage an unlimited advertising budget.

We think the free trial is a great way to test the service, but the jump to an annual plan at the end of the trial creates a lot of friction from a buyers perspective. When you end the trial you're going to be asked to hand over $588 for the basic plan. We'd prefer to see a monthly payment option, even at a higher price, which allowed a more gradual onboarding process to the service. A lot of companies manage more than $1k a month ad budgets , so the reality will be 14 days and then close to $1200 purchase decision.


AdEspresso Support & Customer Service

So what kind of support can you expect from Adespresso? They have a standard FAQ site which is searchable. If you don't find what you need there, then you can post a ticket via their support desk system. Their support desk is powered by Zendesk which is a very robust system and means its very unlikely your questions will vanish into an email black hole.

It should be noted Adespresso also sell training courses and one on one tuition to their clients. This suggests that although support requests are likely to be well managed, they're also likely to push clients to a paid resolution or upgrade to solve their problem. Our advice is to approach with caution if you're expected to need a lot of hand holding as a customer.


Countries AdEspresso Services Available In

All pricing is in dollars, but there doesn't appear to be any restriction on countries where you can purchase from. Just be aware that exchange rates can fluctuate so your annual renewal rate will change in line with that as well.


AdEspresso Free Trial Information

You can take a no risk 14 day free trial to get you started with AdEspresso, after which the cost starts at $49 a month (billed annually


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AdEspresso Reviews

1.4

OK.

14 Reviews

Last reviewed on
12 April 2020

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Tuesday, April 14, 2020

After running successful ad campaigns on FB, I moved the SAME CAMPAING on AdEspress and my account was disabled on FB!!!!!!!!!
I lost 1000 euro per day in turnover due to them! DO NOT USE THIS PLATFORM

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Thursday, January 9, 2020

Verified Review

I have tried it, but not useful for ecommerce.
and I forget cancel it.
They have charged $690 (year fee), I hope refund but they just nor reply me.
Oh, my god, that is crazy! I just do not use it.

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1 of 1 people found this review helpful.
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Tuesday, July 23, 2019

Bad service

1 of 1 people found this review helpful.
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Saturday, July 20, 2019

Customer Service/ Support Wait Times - took 1 month to actually get a simple answer. I asked for a month credit (literally $20 worth). They said nope, no way. I was a paying and loyal customer for over 3 years. How it makes sense to lose a customer paying $600 a year to make up for their error of 1 month wait is beyond me. They pretty much gave me the finger and told me they wouldn't do it. Even that took 2 weeks to respond to! If you have a problem - you are on your own - don't count on support to ever help - and if definitely don't count on them making it right or caring about their customers.

4 of 4 people found this review helpful.
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Tuesday, February 19, 2019

Be careful of their “trial” service. We used it and they charged us the month we signed up for the trial. In trying to get refunded they didn’t address it but said it’s not their policy to do refund yet they made a mistake. We had our dated email of service to prove it. Hey said we signed up in Spetemebr which was incorrect. Yet they didn’t even offer to see our proof when we offered to forward to them the dates email. They only repeatedly said it is not their policy to give refunds. What customer service company has as a blank statement policy like this for refunds?! When we cancelled the service they charged us erroneously the month after we cancelled. They did refund us for this, however, they told us it was an exception as if they were doing us a “favor”. The tool didn’t help improve our business and we lost money to them as well. The customer service experience was very poor. Enough said. Beware the term “trial” is used very loosely by them.

6 of 6 people found this review helpful.
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Wednesday, September 5, 2018

Verified Review

Is good tool. It does what they say. Very efficient A/B Testing for Facebooks ads (I haven't used the Adwords tool)

BUT, AND A BIG BUT

They a terrible custumer support. Is just terrble. Got a problem? You can go n fk yourself. Just like that

Would use it but very carefully

8 of 8 people found this review helpful.
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Wednesday, June 13, 2018

Verified Review

Oh I bet they used to be good. But I didn't use them until post-Hootsuite.

Customer service F
Tool itself: C - good for it's ad database and dayparting campaigns that have a daily budget, however that feature works on some campaigns and not on others.

Crazy I'm adding a two-star review and that's actually helping their rating.

3 of 3 people found this review helpful.
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Thursday, June 7, 2018

Verified Review

Disgraceful. The AdEspresso site clearly claims "...you can now easily create and manage performing advertising campaigns directly within the Hootsuite dashboard." This appears on a page titled ‘Hootsuite Integration.’ The only reason I chose AdEspresso was that it claims to integrate with the Hootsuite dashboard in this way.

When I contacted their support team because I couldn’t see any options in the Hootsuite dashboard that would allow my team to create campaigns I was given very evasive answers while they attempted to upsell me to other products. Eventually they admitted that the integration I expected was not part of the service. The ultimate insult was when I was advised that since their product does not do what I was led to believe I wanted a refund I was told that wasn't in their terms of service to provide refunds! Where do these people get off claiming that you don’t have to give a refund when your product doesn’t do what you say?

My conclusion is that AdEspresso is more like a scam than a business.

10 of 10 people found this review helpful.
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Tuesday, April 24, 2018

This service steals your money. Their customer service is slow and does not answer you question. It is a continual run around with them. You never talk to a real person - and there is no way to connect with one. If you do any wrong move they only allow you to upgrade so don't mess up in your account settings. Also they will never fix your issues. So if you loose your password or can't log into the account again - too bad. It's like they purposely change your password and then steal your money. I paid for a year and now have not been able to access my account for over three weeks. I am a small start up with little money coming in the door yet and they STOLE my money and won't help me. This service is HORRIBLE. Run and don't let them steal your money.

11 of 11 people found this review helpful.
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Monday, November 13, 2017

Verified Review

Worst expierence ever with an saas tool. They managed to get my FB account banned and while editing I lost several campaigns.

7 of 8 people found this review helpful.
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