AdvancedMD

M. Mckinely from ECCTS (26 - 50 Employees)

Horrible experience. My therapists, admin team and myself are completely over this company. Unmet needs, constant computer glitches, IT not helpful. I would never recommend this company to anyone.

Shawn Shuman from Visiting Social Workers (2 - 10 Employees)

This product was very difficult to use. However, our main complaint is that we went through all the channels to close our office and deactivate our account. We dealt with about 5 different people; each referring us to someone else. We did block our credit card; which that did try to charge after not taking care of closing us out. I went against my better judgment with I allowed this company to draw off the credit card each month. Many of these companies continue to try to get funds they aren't entitled to. Buyer beward.

Marc Kayem from Marc J Kayem MD (2 - 10 Employees)

We have been with Advanced MD for about 6 months now. Very frustrating. Unfortunately, there is no way to know about the issues until you are done with implementation, and realize how the experience is. I was warned that they tend to bait-and-switch you. And every time I would ask if the package I got was complete, I would be told "Yes, you got all the bells and whistles". Only to realize that there were other modules, that were not part of our package. The implementation time allotted to our practice was about a third of what we would have needed. Support usually means a prolonged wait. Disappointed in the product. Seems to have a lot of potential, which we have yet to experience.

Kelly from VENUS Vein Clinic (2 - 10 Employees)

To anyone even considering AdvancedMD, I just have to advise to stay away. Beyond the sales team, the customer service is terrible. If you use their coding and billing service, you will do all your denials. You will do all of your secondary insurances. If you don't, you'll leave thousands on the table, and AdvancedMD will just write it off. Now that I'm bringing my billing in house, they not only sent my financial information to a different clinic because of their lack of attention to detail, but they are billing me for payments that shouldn't have been posted. And guess how easy they are to get ahold of to correct their mistakes? You guessed it. No one gives a straight answer. Don't reinvent the wheel. I'm telling you to avoid AdvancedMD at all cost. As for the software, it's the only positive thing I can say. After my staff created all our own templates, and trained ourselves using Youtube.com videos, now use of the software is good. It's not intuitive, but once you get it, you can use it pretty efficiently.

Brittany Griffin from Mind and Body Solutions (2 - 10 Employees)

Transfering to Advamced MD was the worst decision I made. I had countless issues with the billing department and patient statements are ALWAYS wrong. I had to do double the work just to correct the mistakes Advanced MD created. Patients would call upset because they were getting statements in the mail stating they had balances, when in fact AdVanced MD was not posted EOB's correctly. Now I am stuck with paying thousands of dollars every month with a company that causes me more issues, which requires more time.

Michael Reisman from Dermatology (51 -100 Employees )

Horrendous customer service. Long hold times and incompetent techs.

Therapeutics Clinical Research from Therapeutics Clinical Research (11 - 25 Employees)

Our company had been researching and actively working with AdvancedMD for over a year and we were very close to closing the deal when we experienced horrible customer service. Our office requested the agreements pertaining to the contract from the representative we were working with, JOSH DOXEY. He emailed on the incorrect thread calling our organization a bunch of "jokers". Very poor customer service!

Zina Lee from CCN (2 - 10 Employees)

I’m not sure why the reviews here are so bad. While wait times can be long for support during the busiest hours, I’ve never had any real problems getting hold of them. I’d actually have to rate their support staff pretty highly, but I come from an IT background and this is not my first rodeo. You may or may not connect with your implementation specialist, so ask for another if they don’t work for you. We had three, one disaster (for us, my understanding was that specialist had pretty good reviews, but she couldn’t seem to give us what we needed in the way we needed it), one good, and one utterly fantastic. The sales dept tends to over-promise, and then can’t deliver, but that’s true of a lot of companies. I do know that there seems to be a lot of staff turnover and churn. But in general, we’re happy enough with this EHR/PM package. We came from eCW, which had its own nightmares built in. In general, I think AMD is pretty good, but you do need to commit to learning it, and it can be unwieldy and click-heavy. We wish the reports were better—it’s difficult to find patients who have slipped through the cracks sometimes, so you need to have a sturdy process in place for staff to do what’s needed to make sure that’s not going to happen. Business reports require a special module, and what you’d imagine would be a standard report may not be. The system is constantly being upgraded with new features being added every year, if not every quarter. This does mean that if you’re working late, you may run into system problems while they’re working on something, which drives our provider crazy. We do love being able to work on any web-capable, browser-enabled device. I should mention that due to our original choice of EHR being bought by AMD right after we started learning the new software, we have a special pricing structure that most won’t have, which makes this a great deal for us—YMMV.

Jim Beem from Family Health Clinic

The funny thing is that I've used AdvancedMD for years and never enjoyed the service and can't help but laugh when I read these one star reviews, cause they are all true. Poor customer service. No technical support. Out dated glitchy slow software. I would switch if I could, but I have too many patient's in their software. I currently have a problem where my bills are being billed to the secondary payor first which is creating more work for me because I have to correct the billing order and then rebill the claims. I bring up the problem, see what is happening, ask them to fix it, and they won't. I don't think there are software engineers that work for AdvancedMD, because the first layer customer service won't escalate the case to someone who can fix it. I would imagine if there were software engineers they could send the problem to the software engineers to fix, and they would. No problem. But they wouldn't send the problem and therefore no one fixes it.

R. Rappe from Billing Essentials, LLC

Where to begin..... WARNING!!! DO NOT USE ADVANCED MD under any circumstances. Promises, promises, promises, and smoke blowing is all they know. Tell me what I want to hear so that I will go away... NO TECH SUPPORT, and if you are fortunate enough to actually talk to a TECH Support person, they cannot help you. Absolutely no Support on weekends, or after hours either. RUN FOR YOUR LIVES, AND CHOOSE ANOTHER COMPANY!