AdvancedMD

AdvancedMD

20 Reviews

What is AdvancedMD?

Enabling healthy practices & healthy patients

The community of choice for integrated physician & patient workflow coupled with personalized service.
Helping practices succeed.

AdvancedMD understands provider needs and we tailor our technologies to the individual practice to ensure lifelong success. Since 1999, we have supported independent physicians and their staff with a comprehensive suite of solutions, including practice management, electronic health records, telemedicine, patient engagement and practice analytics reporting. Additionally, we offer a flexible managed billing option for practices looking to use a third-party billing company.


Positioned for long-term success.

AdvancedMD is a leading ambulatory healthcare technology company that employs more than 600 people. AdvancedMD serves an expansive national footprint of more than 37,000 practitioners across 13,000 practices and 700 medical billing companies. Nearly 6.5M insurance claims are processed monthly on the AdvancedMD billing platform.

Serchen Index

66.90
646
Employees
1,170
Subscribers
7
Followers
108K
Likes

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AdvancedMD Reviews

1.5

OK.

20 Reviews

Last reviewed on
06 July 2021

What do you think?

Help other software buyers make informed decisions.

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Wednesday, July 7, 2021

“ Neck” Advanced MD (their frontline sales representative ) can tell /state his story the way you like it to be.
The deal ends June 30, yet He reached me this morning July 6 th to talk to me into Advanced MD yet you hanged up his phone from his end shortly after he found out we will not be joining them.

Hope you will not hang up the phone again on other healthcare providers because if you hanged up in a nicely matter they can use your services in the near future.

Remember, you don’t always have to close a deal Mr. Neck.
I am so glad I got to see your other disrespectful face.

Advanced MD should have not chosen an amateur sales representative like yourself.

Thank you

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Thursday, March 18, 2021

Verified Review

We are long time clients of AMD and use their services for multiple businesses, yet are treated rudely and unfairly by our support reps. Franke in particular is condescending and offers us no assistance, making it impossible to use the software. We signed on with them for a new account for a separate business and provided them all necessary information back in November, 5 month later and we still don't have the account active and can't get a response on how to move the project forward. AdvancedMD offers no kind of 'partnership' for your practice, they will simply take your money and leave you in the dark. I'm appalled and will never recommend the software to anyone in healthcare, it's a scam.

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2 of 2 people found this review helpful.
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Wednesday, March 3, 2021

Zero Accessibility
Our sales agent has zero credibility
Too expensive

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2 of 2 people found this review helpful.
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Wednesday, October 7, 2020

Horrible experience. My therapists, admin team and myself are completely over this company. Unmet needs, constant computer glitches, IT not helpful. I would never recommend this company to anyone.

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3 of 3 people found this review helpful.
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Friday, July 17, 2020

This product was very difficult to use. However, our main complaint is that we went through all the channels to close our office and deactivate our account. We dealt with about 5 different people; each referring us to someone else. We did block our credit card; which that did try to charge after not taking care of closing us out. I went against my better judgment with I allowed this company to draw off the credit card each month. Many of these companies continue to try to get funds they aren't entitled to. Buyer beward.

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4 of 4 people found this review helpful.
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Thursday, April 16, 2020

Verified Review

We have been with Advanced MD for about 6 months now. Very frustrating. Unfortunately, there is no way to know about the issues until you are done with implementation, and realize how the experience is. I was warned that they tend to bait-and-switch you. And every time I would ask if the package I got was complete, I would be told "Yes, you got all the bells and whistles". Only to realize that there were other modules, that were not part of our package. The implementation time allotted to our practice was about a third of what we would have needed. Support usually means a prolonged wait. Disappointed in the product. Seems to have a lot of potential, which we have yet to experience.

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5 of 5 people found this review helpful.
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Wednesday, February 12, 2020

To anyone even considering AdvancedMD, I just have to advise to stay away. Beyond the sales team, the customer service is terrible. If you use their coding and billing service, you will do all your denials. You will do all of your secondary insurances. If you don't, you'll leave thousands on the table, and AdvancedMD will just write it off. Now that I'm bringing my billing in house, they not only sent my financial information to a different clinic because of their lack of attention to detail, but they are billing me for payments that shouldn't have been posted. And guess how easy they are to get ahold of to correct their mistakes? You guessed it. No one gives a straight answer. Don't reinvent the wheel. I'm telling you to avoid AdvancedMD at all cost. As for the software, it's the only positive thing I can say. After my staff created all our own templates, and trained ourselves using Youtube.com videos, now use of the software is good. It's not intuitive, but once you get it, you can use it pretty efficiently.

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8 of 8 people found this review helpful.
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Wednesday, February 12, 2020

Transfering to Advamced MD was the worst decision I made. I had countless issues with the billing department and patient statements are ALWAYS wrong. I had to do double the work just to correct the mistakes Advanced MD created. Patients would call upset because they were getting statements in the mail stating they had balances, when in fact AdVanced MD was not posted EOB's correctly. Now I am stuck with paying thousands of dollars every month with a company that causes me more issues, which requires more time.

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7 of 7 people found this review helpful.
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Wednesday, January 29, 2020

Horrendous customer service. Long hold times and incompetent techs.

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7 of 7 people found this review helpful.
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Tuesday, January 7, 2020

Our company had been researching and actively working with AdvancedMD for over a year and we were very close to closing the deal when we experienced horrible customer service. Our office requested the agreements pertaining to the contract from the representative we were working with, JOSH DOXEY. He emailed on the incorrect thread calling our organization a bunch of "jokers". Very poor customer service!

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6 of 6 people found this review helpful.
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