AdvancedMD

Majed from Riverside chiropractic Center (2 - 10 Employees)

“ Neck” Advanced MD (their frontline sales representative ) can tell /state his story the way you like it to be.
The deal ends June 30, yet He reached me this morning July 6 th to talk to me into Advanced MD yet you hanged up his phone from his end shortly after he found out we will not be joining them.

Hope you will not hang up the phone again on other healthcare providers because if you hanged up in a nicely matter they can use your services in the near future.

Remember, you don’t always have to close a deal Mr. Neck.
I am so glad I got to see your other disrespectful face.

Advanced MD should have not chosen an amateur sales representative like yourself.

Thank you

Rachel McMenaman from LA ENT & TTS (101 - 250 Employees)

We are long time clients of AMD and use their services for multiple businesses, yet are treated rudely and unfairly by our support reps. Franke in particular is condescending and offers us no assistance, making it impossible to use the software. We signed on with them for a new account for a separate business and provided them all necessary information back in November, 5 month later and we still don't have the account active and can't get a response on how to move the project forward. AdvancedMD offers no kind of 'partnership' for your practice, they will simply take your money and leave you in the dark. I'm appalled and will never recommend the software to anyone in healthcare, it's a scam.

Leland Dampier from The Dampier Surgery Center (2 - 10 Employees)

Zero Accessibility
Our sales agent has zero credibility
Too expensive

M. Mckinely from ECCTS (26 - 50 Employees)

Horrible experience. My therapists, admin team and myself are completely over this company. Unmet needs, constant computer glitches, IT not helpful. I would never recommend this company to anyone.

Shawn Shuman from Visiting Social Workers (2 - 10 Employees)

This product was very difficult to use. However, our main complaint is that we went through all the channels to close our office and deactivate our account. We dealt with about 5 different people; each referring us to someone else. We did block our credit card; which that did try to charge after not taking care of closing us out. I went against my better judgment with I allowed this company to draw off the credit card each month. Many of these companies continue to try to get funds they aren't entitled to. Buyer beward.

Marc Kayem from Marc J Kayem MD (2 - 10 Employees)

We have been with Advanced MD for about 6 months now. Very frustrating. Unfortunately, there is no way to know about the issues until you are done with implementation, and realize how the experience is. I was warned that they tend to bait-and-switch you. And every time I would ask if the package I got was complete, I would be told "Yes, you got all the bells and whistles". Only to realize that there were other modules, that were not part of our package. The implementation time allotted to our practice was about a third of what we would have needed. Support usually means a prolonged wait. Disappointed in the product. Seems to have a lot of potential, which we have yet to experience.

Kelly from VENUS Vein Clinic (2 - 10 Employees)

To anyone even considering AdvancedMD, I just have to advise to stay away. Beyond the sales team, the customer service is terrible. If you use their coding and billing service, you will do all your denials. You will do all of your secondary insurances. If you don't, you'll leave thousands on the table, and AdvancedMD will just write it off. Now that I'm bringing my billing in house, they not only sent my financial information to a different clinic because of their lack of attention to detail, but they are billing me for payments that shouldn't have been posted. And guess how easy they are to get ahold of to correct their mistakes? You guessed it. No one gives a straight answer. Don't reinvent the wheel. I'm telling you to avoid AdvancedMD at all cost. As for the software, it's the only positive thing I can say. After my staff created all our own templates, and trained ourselves using Youtube.com videos, now use of the software is good. It's not intuitive, but once you get it, you can use it pretty efficiently.

Brittany Griffin from Mind and Body Solutions (2 - 10 Employees)

Transfering to Advamced MD was the worst decision I made. I had countless issues with the billing department and patient statements are ALWAYS wrong. I had to do double the work just to correct the mistakes Advanced MD created. Patients would call upset because they were getting statements in the mail stating they had balances, when in fact AdVanced MD was not posted EOB's correctly. Now I am stuck with paying thousands of dollars every month with a company that causes me more issues, which requires more time.

Michael Reisman from Dermatology (51 -100 Employees )

Horrendous customer service. Long hold times and incompetent techs.

Therapeutics Clinical Research from Therapeutics Clinical Research (11 - 25 Employees)

Our company had been researching and actively working with AdvancedMD for over a year and we were very close to closing the deal when we experienced horrible customer service. Our office requested the agreements pertaining to the contract from the representative we were working with, JOSH DOXEY. He emailed on the incorrect thread calling our organization a bunch of "jokers". Very poor customer service!