AdvancedMD

I have been using Advanced MD for over 7 years. My company, Advanced Electronic Medical Billing, Inc located in Denville NJ has been a preferred partner offering billing service support to independent specialty practices. We have multi-specialty clients and have found the system they offer to be very comprehensive. Since it is a cloud based system, our clients handle front end functions such as appointment scheduling and patient collections at time of visit, and we handle the charge review, insurance and patient collections. Physicians love the fact they can enter charges at time of visit, and within seconds our remote office starts to review, inspect and transmit the claims within minutes! The system works well with our office and clients because it also has a built in messaging system which links communications within each patient account. This is a great system for any practice who wants to work closely with their clients to view a/r data, and see all data at any time. We love the fact Advanced MD offers access from IPHONE, IPAD, and desktop. Their support team is located in the USA and they have been wonderful in making sure both our needs as a billing service and our client needs re EHR have been met. We also work with practices who started using Advanced MD and then decided to hand over the billing functions to our company. Advanced MD in these situations were great to work with and made the transition simple! Our clients were happy to transfer billing functions to us without having to learn a new appt scheduler and ehr system. Very well versed with intricacies of Advanced MD and architecture, we were able to jump in quickly as a preferred partner and streamline efficiencies and increase revenue immediately. Our clients also liked the fact that we provide on site in-person training on the Advanced MD system which makes learning a new system less stressful! Highly recommend Advanced MD system.

Very poor customer service. Lack of credibility and accountability. I will not recommend this to anyone!

This EHR program is the worst mistake our company has ever made. The claims submitted through them did not get to the payer properly and caused our business tremendous financial strain.

The system sucks. There are a number of entries that did not get saved or lost in the cloud. Customer service is hard to reach. The billing part is also disorganized and there is a lot of problems in claim processing and you cannot easily coordinate with them to explain delay in or lack of reimbursement.

Be very careful. Do your work and research online but we aware that most reviews are their own marketing.

We have been having problems for the last few months using advancedmd system and our EMR. We asked for a credit for not being able to use their system during these months since it is not being used. Refused.

Customer service is horrible. It seems like they are only interested on the bottom line. Make sure the contract explains in detail what options you have to break the contract if their system is not compatible. They will tell you it is but then things don't work as they are suppose to. At this point we are paying monthly fee fir a system that is not functioning.

We have advancedmd for 2 month now, It has been very frustrating dealing with this company. The conversion did not work which created a lot claims denied due to their inability to fix problems. They don't have a very strong technical support, you will need to figure it out yourself. Support is terrible, Some of their employees don't know how to do things in their own system. We got lots of duplicate accounts and could not bill New patients because it was not transferring to our EHR system, they could not figure out why. I gave this company 1 star, because they fail to meet expectations. After Using Mysis Tiger Allscripts to ADP was a mistake.