What is AdvancedMD?
Enabling healthy practices & healthy patients The community of choice for integrated physician & patient workflow coupled with personalized service. Helping practices succeed. AdvancedMD understands provider needs and we tailor our technologies to the individual practice to ensure lifelong success. Since 1999, we have supported independent physicians and their staff with a comprehensive suite of solutions, including practice management, electronic health records, telemedicine, patient engagement and practice analytics reporting. Additionally, we offer a flexible managed billing option for practices looking to use a third-party billing company. Positioned for long-term success. AdvancedMD is a leading ambulatory healthcare technology company that employs more than 600 people. AdvancedMD serves an expansive national footprint of more than 37,000 practitioners across 13,000 practices and 700 medical billing companies. Nearly 6.5M insurance claims are processed monthly on the AdvancedMD billing platform.
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AdvancedMD Reviews (24)
- ★★★★★1
- ★★★★★1
- ★★★★★0
- ★★★★★3
- ★★★★★19
Review Summary
Generated using AI from real user reviews
AdvancedMD receives overwhelmingly negative reviews, with 21 of 24 customers rating it one star. Users consistently report critical failures in billing, poor customer service, and software reliability issues that have cost their practices thousands of dollars. The company appears to struggle with basic operational competence across multiple departments.
The most serious complaints center on billing and revenue cycle management. Customers describe months-long delays in claim processing, incorrectly posted EOBs, duplicate accounts, denied claims due to conversion errors, and billing to secondary insurers first—mistakes that practices say cost them thousands. Support staff reportedly either cannot or will not escalate technical issues, leaving customers to resolve problems themselves. Patient statements are frequently wrong, adding administrative burden.
Beyond billing, users cite constant software glitches, slow performance, frequent outages, and a confusing interface that requires extensive self-training via YouTube. Implementation timelines fall short of actual needs, and the sales team is accused of overselling features not included in purchased packages and making promises it cannot deliver. Multiple customers report hostile or dismissive interactions with support and sales staff.
Two positive reviews stand out: one from an IT-savvy user who rates the platform acceptable after significant learning investment, and one from a billing service partner who praises the cloud-based architecture and USA-based support. However, these exceptions do not offset the pattern of financial loss, operational chaos, and inaccessible support documented across the majority of reviews.
★★★★★
Wednesday, March 14, 2018
“This EHR program is the worst mistake our company has…”
This EHR program is the worst mistake our company has ever made. The claims submitted through them did not get to the payer properly and caused our business tremendous financial strain.
★★★★★
Friday, March 10, 2017
“The system sucks. There are a number of entries that…”
The system sucks. There are a number of entries that did not get saved or lost in the cloud. Customer service is hard to reach. The billing part is also disorganized and there is a lot of problems in claim processing and you cannot easily coordinate with them to explain delay in or lack of reimbursement.
★★★★★
Friday, March 4, 2016
“Be very careful. Do your work and research online but…”
Be very careful. Do your work and research online but we aware that most reviews are their own marketing. We have been having problems for the last few months using advancedmd system and our EMR. We asked for a credit for not being able to use their system during these months since it is not being used. Refused. Customer service is horrible. It seems like they are only interested on the bottom line. Make sure the contract explains in detail what options you have to break the contract if their system is not compatible. They will tell you it is but then things don't work as they are suppose to. At this point we are paying monthly fee fir a system that is not functioning.
★★★★★
Thursday, October 16, 2014
“We have advancedmd for 2 month now, It has been…”
We have advancedmd for 2 month now, It has been very frustrating dealing with this company. The conversion did not work which created a lot claims denied due to their inability to fix problems. They don't have a very strong technical support, you will need to figure it out yourself. Support is terrible, Some of their employees don't know how to do things in their own system. We got lots of duplicate accounts and could not bill New patients because it was not transferring to our EHR system, they could not figure out why. I gave this company 1 star, because they fail to meet expectations. After Using Mysis Tiger Allscripts to ADP was a mistake.
