What is AdvancedMD?
Enabling healthy practices & healthy patients The community of choice for integrated physician & patient workflow coupled with personalized service. Helping practices succeed. AdvancedMD understands provider needs and we tailor our technologies to the individual practice to ensure lifelong success. Since 1999, we have supported independent physicians and their staff with a comprehensive suite of solutions, including practice management, electronic health records, telemedicine, patient engagement and practice analytics reporting. Additionally, we offer a flexible managed billing option for practices looking to use a third-party billing company. Positioned for long-term success. AdvancedMD is a leading ambulatory healthcare technology company that employs more than 600 people. AdvancedMD serves an expansive national footprint of more than 37,000 practitioners across 13,000 practices and 700 medical billing companies. Nearly 6.5M insurance claims are processed monthly on the AdvancedMD billing platform.
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AdvancedMD Reviews (24)
- ★★★★★1
- ★★★★★1
- ★★★★★0
- ★★★★★3
- ★★★★★19
Review Summary
Generated using AI from real user reviews
AdvancedMD receives overwhelmingly negative reviews, with 21 of 24 customers rating it one star. Users consistently report critical failures in billing, poor customer service, and software reliability issues that have cost their practices thousands of dollars. The company appears to struggle with basic operational competence across multiple departments.
The most serious complaints center on billing and revenue cycle management. Customers describe months-long delays in claim processing, incorrectly posted EOBs, duplicate accounts, denied claims due to conversion errors, and billing to secondary insurers first—mistakes that practices say cost them thousands. Support staff reportedly either cannot or will not escalate technical issues, leaving customers to resolve problems themselves. Patient statements are frequently wrong, adding administrative burden.
Beyond billing, users cite constant software glitches, slow performance, frequent outages, and a confusing interface that requires extensive self-training via YouTube. Implementation timelines fall short of actual needs, and the sales team is accused of overselling features not included in purchased packages and making promises it cannot deliver. Multiple customers report hostile or dismissive interactions with support and sales staff.
Two positive reviews stand out: one from an IT-savvy user who rates the platform acceptable after significant learning investment, and one from a billing service partner who praises the cloud-based architecture and USA-based support. However, these exceptions do not offset the pattern of financial loss, operational chaos, and inaccessible support documented across the majority of reviews.
★★★★★
Wednesday, February 12, 2020
“To anyone even considering AdvancedMD, I just have to advise…”
To anyone even considering AdvancedMD, I just have to advise to stay away. Beyond the sales team, the customer service is terrible. If you use their coding and billing service, you will do all your denials. You will do all of your secondary insurances. If you don't, you'll leave thousands on the table, and AdvancedMD will just write it off. Now that I'm bringing my billing in house, they not only sent my financial information to a different clinic because of their lack of attention to detail, but they are billing me for payments that shouldn't have been posted. And guess how easy they are to get ahold of to correct their mistakes? You guessed it. No one gives a straight answer. Don't reinvent the wheel. I'm telling you to avoid AdvancedMD at all cost. As for the software, it's the only positive thing I can say. After my staff created all our own templates, and trained ourselves using Youtube.com videos, now use of the software is good. It's not intuitive, but once you get it, you can use it pretty efficiently.
★★★★★
Wednesday, February 12, 2020
“Transfering to Advamced MD was the worst decision I made.…”
Transfering to Advamced MD was the worst decision I made. I had countless issues with the billing department and patient statements are ALWAYS wrong. I had to do double the work just to correct the mistakes Advanced MD created. Patients would call upset because they were getting statements in the mail stating they had balances, when in fact AdVanced MD was not posted EOB's correctly. Now I am stuck with paying thousands of dollars every month with a company that causes me more issues, which requires more time.
★★★★★
Wednesday, January 29, 2020
“Horrendous customer service. Long hold times and incompetent techs.”
Horrendous customer service. Long hold times and incompetent techs.
★★★★★
Tuesday, January 7, 2020
“Our company had been researching and actively working with AdvancedMD…”
Our company had been researching and actively working with AdvancedMD for over a year and we were very close to closing the deal when we experienced horrible customer service. Our office requested the agreements pertaining to the contract from the representative we were working with, JOSH DOXEY. He emailed on the incorrect thread calling our organization a bunch of "jokers". Very poor customer service!
★★★★★
Tuesday, December 17, 2019
“I’m not sure why the reviews here are so bad.…”
I’m not sure why the reviews here are so bad. While wait times can be long for support during the busiest hours, I’ve never had any real problems getting hold of them. I’d actually have to rate their support staff pretty highly, but I come from an IT background and this is not my first rodeo. You may or may not connect with your implementation specialist, so ask for another if they don’t work for you. We had three, one disaster (for us, my understanding was that specialist had pretty good reviews, but she couldn’t seem to give us what we needed in the way we needed it), one good, and one utterly fantastic. The sales dept tends to over-promise, and then can’t deliver, but that’s true of a lot of companies. I do know that there seems to be a lot of staff turnover and churn. But in general, we’re happy enough with this EHR/PM package. We came from eCW, which had its own nightmares built in. In general, I think AMD is pretty good, but you do need to commit to learning it, and it can be unwieldy and click-heavy. We wish the reports were better—it’s difficult to find patients who have slipped through the cracks sometimes, so you need to have a sturdy process in place for staff to do what’s needed to make sure that’s not going to happen. Business reports require a special module, and what you’d imagine would be a standard report may not be. The system is constantly being upgraded with new features being added every year, if not every quarter. This does mean that if you’re working late, you may run into system problems while they’re working on something, which drives our provider crazy. We do love being able to work on any web-capable, browser-enabled device. I should mention that due to our original choice of EHR being bought by AMD right after we started learning the new software, we have a special pricing structure that most won’t have, which makes this a great deal for us—YMMV.
★★★★★
Tuesday, October 8, 2019
“The funny thing is that I've used AdvancedMD for years…”
The funny thing is that I've used AdvancedMD for years and never enjoyed the service and can't help but laugh when I read these one star reviews, cause they are all true. Poor customer service. No technical support. Out dated glitchy slow software. I would switch if I could, but I have too many patient's in their software. I currently have a problem where my bills are being billed to the secondary payor first which is creating more work for me because I have to correct the billing order and then rebill the claims. I bring up the problem, see what is happening, ask them to fix it, and they won't. I don't think there are software engineers that work for AdvancedMD, because the first layer customer service won't escalate the case to someone who can fix it. I would imagine if there were software engineers they could send the problem to the software engineers to fix, and they would. No problem. But they wouldn't send the problem and therefore no one fixes it.
★★★★★
Wednesday, September 4, 2019
“Where to begin..... WARNING!!! DO NOT USE ADVANCED MD under…”
Where to begin..... WARNING!!! DO NOT USE ADVANCED MD under any circumstances. Promises, promises, promises, and smoke blowing is all they know. Tell me what I want to hear so that I will go away... NO TECH SUPPORT, and if you are fortunate enough to actually talk to a TECH Support person, they cannot help you. Absolutely no Support on weekends, or after hours either. RUN FOR YOUR LIVES, AND CHOOSE ANOTHER COMPANY!
★★★★★
Tuesday, March 12, 2019
“Horrible EMR. I have used several systems over the years…”
Horrible EMR. I have used several systems over the years and this is by far the worst. The system is slow and unreliable with frequent outages. The layout is confusing making the flow very difficult. Having to navigate between the EMR side and the PM side just to review messages is a complete waste of time. I would strongly recommend against this system
★★★★★
Monday, August 6, 2018
“I have been using Advanced MD for over 7 years.…”
I have been using Advanced MD for over 7 years. My company, Advanced Electronic Medical Billing, Inc located in Denville NJ has been a preferred partner offering billing service support to independent specialty practices. We have multi-specialty clients and have found the system they offer to be very comprehensive. Since it is a cloud based system, our clients handle front end functions such as appointment scheduling and patient collections at time of visit, and we handle the charge review, insurance and patient collections. Physicians love the fact they can enter charges at time of visit, and within seconds our remote office starts to review, inspect and transmit the claims within minutes! The system works well with our office and clients because it also has a built in messaging system which links communications within each patient account. This is a great system for any practice who wants to work closely with their clients to view a/r data, and see all data at any time. We love the fact Advanced MD offers access from IPHONE, IPAD, and desktop. Their support team is located in the USA and they have been wonderful in making sure both our needs as a billing service and our client needs re EHR have been met. We also work with practices who started using Advanced MD and then decided to hand over the billing functions to our company. Advanced MD in these situations were great to work with and made the transition simple! Our clients were happy to transfer billing functions to us without having to learn a new appt scheduler and ehr system. Very well versed with intricacies of Advanced MD and architecture, we were able to jump in quickly as a preferred partner and streamline efficiencies and increase revenue immediately. Our clients also liked the fact that we provide on site in-person training on the Advanced MD system which makes learning a new system less stressful! Highly recommend Advanced MD system.
★★★★★
Monday, August 6, 2018
“Very poor customer service. Lack of credibility and accountability. I…”
Very poor customer service. Lack of credibility and accountability. I will not recommend this to anyone!
