AlphaRacks Hosting
★★★★★ 3.0 · 128 Reviews
What is AlphaRacks Hosting?
AlphaRacks is a premium web hosting provider based in Los Angeles, CA. Initially started in 2006 as an on-site IT consultancy firm providing support to local businesses, the AlphaRacks brand was launched in 2013 offering mainstream premium hosting services to both web start-ups and large enterprises. We currently support over 40,000 clients of all sizes in over 100 countries worldwide. Services include cPanel web hosting, bare-metal dedicated servers, and virtual private servers, offered in both standardized and custom tailored configurations. Support is provided 24x7x365 by our in-house dedicated staff; services are provided by leveraging strategic partnerships of top tier facility and network providers, ensuring the services we deliver are highly available; which is backed by our service level promise agreement to you.
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AlphaRacks Hosting Reviews (128)
- ★★★★★64
- ★★★★★0
- ★★★★★0
- ★★★★★1
- ★★★★★63
Review Summary
Generated using AI from real user reviews
AlphaRacks Hosting is overwhelmingly unreliable and untrustworthy based on these recent reviews.
The vast majority of users report extended outages lasting days to months with no meaningful support responses. Complaints centre on servers going offline suddenly, tickets going unanswered for extended periods, and support staff either ignoring issues or providing generic, unhelpful replies. Multiple reviews mention the company acquiring other hosting brands—RIJX, WootHosting, WootLyHosting, HostMyBytes, PSK Hosting—and immediately degrading their service quality after takeover. Several customers describe the experience as a "nightmare" and warn others that positive reviews appear fake. One reviewer noted security issues including malware and coinminer infections on provisioned VPS instances, coupled with unauthorized recurring charges after cancellation.
A small minority of customers (roughly 10 reviews out of 50) report good performance, fast support, and good value, typically citing low cost and reliable uptime over months or years. However, these positive accounts are dwarfed by recent failures, and reviewers themselves note that the acquisition-related outages have destroyed previously good services. One defender suggested acquired customers should "give them time to settle," but current downtime has lasted weeks without resolution.
The consistent pattern across negative reviews—no communication during major outages, poor support responsiveness, and service degradation after company acquisitions—strongly suggests systemic operational and management problems. This is not a minor issue affecting a few users.
★★★★★
Monday, May 27, 2019
“Don't Use, Don't Buy, Don't Subscribe to AlphaRacks. Very Poor…”
Don't Use, Don't Buy, Don't Subscribe to AlphaRacks. Very Poor Overall Service. I Hire Shared Hosting for 3 Years at NFP Hosting and Now Acquired by AlphaRacks, Previously My site was always good without a server down. But after with AlphaRacks, my site was destroyed, dead, without certainty. Really, Really, Really... DO NOT BUY / USE ALPHARACKS. Or you will regret and become a nightmare for a very BAD service. VERY DISAPPOINTED.
★★★★★
Sunday, May 26, 2019
“VPS performance was bad to begin with. Now all of…”
VPS performance was bad to begin with. Now all of my VPS are down and I can't restart them. No response from support, but to be fair, I'm not being patient.
★★★★★
Sunday, May 26, 2019
“Server has been down for four days without any response…”
Server has been down for four days without any response to my ticket. This is a complete joke! Will be getting a refund through my credit card issuer.
★★★★★
Sunday, May 26, 2019
“ALL POSITIVE AND 5 STARS REVIEWS ARE FAKE. -------------------------------------------------- It's…”
ALL POSITIVE AND 5 STARS REVIEWS ARE FAKE. -------------------------------------------------- It's been a week, server is down and no reply from support. Do not waste your money on AlphaRacks.
★★★★★
Sunday, May 26, 2019
“i was their customer but now moved , it takes…”
i was their customer but now moved , it takes days for hosting support to respond , now they went offline after quadranet discovered their conspiracy and fired them
★★★★★
Sunday, May 26, 2019
“What a scam I bought my service from Woothosting and…”
What a scam I bought my service from Woothosting and HostMyBytes they were bought over by these clowns (AlphaRacks) NOW ALL MY SERVERS are off for over a week and NO feedback as to when Ill be able to retrieve my data.
★★★★★
Sunday, May 26, 2019
“My experience with Alpharacks has gone from bad to worse.…”
My experience with Alpharacks has gone from bad to worse. Initially had problems with VPS being extremely slow which took their support days to resolved. And now their entire network has been down for 5 days!! Hardly any communication from them or any sort of eta on when it is likely to be resolved. From the Alpharacks twitter account it appears they are in some dispute with Quadranet, who are the data centre housing their servers. But any dispute should have been resolved in a couple of business days and service restored. I suspect Alpharacks were doing something which was against Quadranets T&Cs or just simply not paying their bills, so they have been suspended. And despite what Alpharacks are saying for every day that passes without this being resolved there is less and less likely to ever come back online
★★★★★
Thursday, May 23, 2019
“My server has been down for days and I can't…”
My server has been down for days and I can't ask for a refund since I bought with cryptomoneda.
★★★★★
Thursday, May 23, 2019
“WORST SERVER, VERY SLOW RESPONSE, 1 WEEK SITE DOWN AND…”
WORST SERVER, VERY SLOW RESPONSE, 1 WEEK SITE DOWN AND OFF. ALPHARACKS ARE VERY BAD, BAD, BAD ONCE.
★★★★★
Tuesday, May 21, 2019
“Money donated to charity is much more fruitful than throwing…”
Money donated to charity is much more fruitful than throwing to these scammers. They are most likely deadpooled so skip these guys and move on.
