AlphaRacks Hosting
★★★★★ 3.0 · 128 Reviews
What is AlphaRacks Hosting?
AlphaRacks is a premium web hosting provider based in Los Angeles, CA. Initially started in 2006 as an on-site IT consultancy firm providing support to local businesses, the AlphaRacks brand was launched in 2013 offering mainstream premium hosting services to both web start-ups and large enterprises. We currently support over 40,000 clients of all sizes in over 100 countries worldwide. Services include cPanel web hosting, bare-metal dedicated servers, and virtual private servers, offered in both standardized and custom tailored configurations. Support is provided 24x7x365 by our in-house dedicated staff; services are provided by leveraging strategic partnerships of top tier facility and network providers, ensuring the services we deliver are highly available; which is backed by our service level promise agreement to you.
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AlphaRacks Hosting Reviews (128)
- ★★★★★64
- ★★★★★0
- ★★★★★0
- ★★★★★1
- ★★★★★63
Review Summary
Generated using AI from real user reviews
AlphaRacks Hosting is overwhelmingly unreliable and untrustworthy based on these recent reviews.
The vast majority of users report extended outages lasting days to months with no meaningful support responses. Complaints centre on servers going offline suddenly, tickets going unanswered for extended periods, and support staff either ignoring issues or providing generic, unhelpful replies. Multiple reviews mention the company acquiring other hosting brands—RIJX, WootHosting, WootLyHosting, HostMyBytes, PSK Hosting—and immediately degrading their service quality after takeover. Several customers describe the experience as a "nightmare" and warn others that positive reviews appear fake. One reviewer noted security issues including malware and coinminer infections on provisioned VPS instances, coupled with unauthorized recurring charges after cancellation.
A small minority of customers (roughly 10 reviews out of 50) report good performance, fast support, and good value, typically citing low cost and reliable uptime over months or years. However, these positive accounts are dwarfed by recent failures, and reviewers themselves note that the acquisition-related outages have destroyed previously good services. One defender suggested acquired customers should "give them time to settle," but current downtime has lasted weeks without resolution.
The consistent pattern across negative reviews—no communication during major outages, poor support responsiveness, and service degradation after company acquisitions—strongly suggests systemic operational and management problems. This is not a minor issue affecting a few users.
★★★★★
Tuesday, May 21, 2019
“This service is a garbage, three days a vps down,…”
This service is a garbage, three days a vps down, and the worse is nobody answer tickets, if you have a electronic e commerce plattform with this provider dont buy this is the worse company i have find in network services
★★★★★
Monday, May 20, 2019
“I was a customer from WOOTLYHOSTING and I didn't have…”
I was a customer from WOOTLYHOSTING and I didn't have a problem at all since 2017, until they acquired WOOTLY and got my life and job ruined because of this PEOPLE! Everything got ruined from my side and they don't even care! They have background process that will kill your server once your CPU usage became higher upto 60%, even the support deny that they have background process running! we people deserved what we paid for, their support also sucks and cannot even resolved the issue, please stay away from this company if you don't want your life to be ruined like mine! this is the worst hosting provider I have ever experienced and ruined me everything! I just really hope they didn't bought wootlyhosting! this is a nightmare! STAY AWAY!
★★★★★
Monday, May 20, 2019
“ALL POSITIVE REVIEWS ARE FAKE !! I never joined this…”
ALL POSITIVE REVIEWS ARE FAKE !! I never joined this company but my hosting was purchased by alpha racks and immediately my servers which was good for 3 years went down.. 3 days no reply to any support tickets 100% irresponsible fraud.. READ THE NEGATIVE REVIEWS THOSE ARE THE GENUINE ONES
★★★★★
Monday, May 20, 2019
“the worst hosting company in the history of its service…”
the worst hosting company in the history of its service is really sad, hopefully this company will soon go to hell
★★★★★
Monday, May 20, 2019
“Garbage, VPS online for the first 4 days, has been…”
Garbage, VPS online for the first 4 days, has been offline for 72 hours, no reply from support. Guess it's time for a charge back which I hate doing.
★★★★★
Monday, May 20, 2019
“Stay away from alpharacks, worst service ever. Very unprofessional support…”
Stay away from alpharacks, worst service ever. Very unprofessional support team, seems like all of their support teams are from India.
★★★★★
Monday, May 20, 2019
“Look. I'm at least two years into doing business with…”
Look. I'm at least two years into doing business with these guys. I've had experience with over 7 different VPS packages on a bunch of different nodes. I will say, when it works for months and months on end it is total bliss. Then the dark days come. The moment you open a ticket you will regret it. The responses are nonsense, they never fix anything. Downtime it their favorite feature. I am giving them 2 stars instead of one, thats because these servers are about as cheap as a meal at McDonalds, and I never expect to feel great after a meal at McDonalds. If you want serious, production level services, steer clear. If you want dirt cheap servers just to mess around with every once and a while that you paid 2 years in advance for with pocket change? Yeah it's not bad for that. Just DO NOT EXPECT the following: Up to date containers for OpenVZ Any sort of support whatsoever Not having your boxes go down for like 24 hours straight. Doing business with these folks has not been the worst decision of my life, but please just understand that the prices they are offering are low for a reason. Oh, and those sales they are always emailing you about saying they're about to end? Yeah no, the whole site is on sale every single day of the year as long as they have your email address. Quite clearly most of the 5 star reviews are fake and that's honestly the nastiest part about them... Oh and them buying legitimate hosting companies just to pick their customers up and turn their whole infrastructure's life upside down... That's... really not cool. Good luck!
★★★★★
Friday, May 17, 2019
“My extremely rarely used host suddenly received 2TB of incoming…”
My extremely rarely used host suddenly received 2TB of incoming traffic in a week. And was suspended for that. I found out that my virtual host was receiving all the traffic from a physical host. Made screenshots, attached logs. 5 days, 5 different people on support. They only talked about “monitoring” this host. Nothing is done. Two weeks passed. The host is unreachable again.
★★★★★
Thursday, May 16, 2019
“my company requires low latency servers in California so we…”
my company requires low latency servers in California so we turned to alpharacks when searching for a los angeles server. We now have 3 servers with them running over 100,000 visitors daily between all 3 servers. We are very pleased with the amount of work load the servers can handle and would recommend alpharacks to anyone.
★★★★★
Thursday, May 16, 2019
“I have been hosting my websites with AlphaRacks for the…”
I have been hosting my websites with AlphaRacks for the past few months and have been very pleased with server speed and support response times.
