AlphaRacks Hosting
★★★★★ 3.0 · 128 Reviews
What is AlphaRacks Hosting?
AlphaRacks is a premium web hosting provider based in Los Angeles, CA. Initially started in 2006 as an on-site IT consultancy firm providing support to local businesses, the AlphaRacks brand was launched in 2013 offering mainstream premium hosting services to both web start-ups and large enterprises. We currently support over 40,000 clients of all sizes in over 100 countries worldwide. Services include cPanel web hosting, bare-metal dedicated servers, and virtual private servers, offered in both standardized and custom tailored configurations. Support is provided 24x7x365 by our in-house dedicated staff; services are provided by leveraging strategic partnerships of top tier facility and network providers, ensuring the services we deliver are highly available; which is backed by our service level promise agreement to you.
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AlphaRacks Hosting Reviews (128)
- ★★★★★64
- ★★★★★0
- ★★★★★0
- ★★★★★1
- ★★★★★63
Review Summary
Generated using AI from real user reviews
AlphaRacks Hosting is overwhelmingly unreliable and untrustworthy based on these recent reviews.
The vast majority of users report extended outages lasting days to months with no meaningful support responses. Complaints centre on servers going offline suddenly, tickets going unanswered for extended periods, and support staff either ignoring issues or providing generic, unhelpful replies. Multiple reviews mention the company acquiring other hosting brands—RIJX, WootHosting, WootLyHosting, HostMyBytes, PSK Hosting—and immediately degrading their service quality after takeover. Several customers describe the experience as a "nightmare" and warn others that positive reviews appear fake. One reviewer noted security issues including malware and coinminer infections on provisioned VPS instances, coupled with unauthorized recurring charges after cancellation.
A small minority of customers (roughly 10 reviews out of 50) report good performance, fast support, and good value, typically citing low cost and reliable uptime over months or years. However, these positive accounts are dwarfed by recent failures, and reviewers themselves note that the acquisition-related outages have destroyed previously good services. One defender suggested acquired customers should "give them time to settle," but current downtime has lasted weeks without resolution.
The consistent pattern across negative reviews—no communication during major outages, poor support responsiveness, and service degradation after company acquisitions—strongly suggests systemic operational and management problems. This is not a minor issue affecting a few users.
★★★★★
Wednesday, January 2, 2019
“They provide some of the best prices and service in…”
They provide some of the best prices and service in town.
★★★★★
Wednesday, January 2, 2019
“Bought several accounts from here throughout the past few months,…”
Bought several accounts from here throughout the past few months, one of most easy to use providers. No sleezy upsells like other providers either, which I appreciate very much.
★★★★★
Wednesday, January 2, 2019
“Today is my three year anniversary, being an Alpharacks customer!…”
Today is my three year anniversary, being an Alpharacks customer! I wanted to take the time in spirit of this to commend them for their excellent service & hard work. Every time I have a question they are always there to answer :) If anyone is looking for affordable hosting/VPS solutions alpha is def my go-to.
★★★★★
Friday, December 28, 2018
“AlphaRacks has improved a lot, and they deserve every bit…”
AlphaRacks has improved a lot, and they deserve every bit of these five stars. I was one of their first customer when they opened shop over 5 or 6 years ago. Now they are much better than the big guys. I host all of my important websites with them today and have zero regrets.
★★★★★
Friday, December 28, 2018
“I migrated 3 of my servers to Alpharacks after my…”
I migrated 3 of my servers to Alpharacks after my last hosting provider went bonkers. Couldn't be happier with my decision, not only is Alpharacks a bit more cost effective but the performance is at least 5 times better, and the network actually supports IPv6. I would also like to acknowledge their support staff for taking the time to answer my silly questions on Christmas Day in less than 30 minutes. That's shows dedication and commitment to customers right there.
★★★★★
Friday, December 28, 2018
“Stellar hosting provider. The support is swift, and quick! also,…”
Stellar hosting provider. The support is swift, and quick! also, I’ve talked to the owner on numerous occasions when I had questions, and you can tell he truly tries to run a tight ship. 5/5
★★★★★
Friday, December 28, 2018
“A 6 minute response to my support ticket on a…”
A 6 minute response to my support ticket on a Christmas/holiday weekend? Color me impressed. AlphaRacks never fails to impress me every time I have a question or need help. Their servers are also highly available, and fast. I would recommend it to anyone.
★★★★★
Friday, December 28, 2018
“Absolute scam - pre paid for a year and VPS…”
Absolute scam - pre paid for a year and VPS just stopped working after a few months. Support team is hopeless as well. Lesson learnt - never trust cheap hosts.
★★★★★
Monday, December 17, 2018
“Reliable, Fast, and Secure Servers. Haven't had any "internal server…”
Reliable, Fast, and Secure Servers. Haven't had any "internal server error" or 404 messages on my site since moving here... *no jinx* In all seriousness, these guys are great, fantastic, awesome, amazing, whatever you want to call it. It works as intended, and they overdeliver. A+ service.
★★★★★
Monday, December 17, 2018
