AlphaRacks Hosting
★★★★★ 3.0 · 128 Reviews
What is AlphaRacks Hosting?
AlphaRacks is a premium web hosting provider based in Los Angeles, CA. Initially started in 2006 as an on-site IT consultancy firm providing support to local businesses, the AlphaRacks brand was launched in 2013 offering mainstream premium hosting services to both web start-ups and large enterprises. We currently support over 40,000 clients of all sizes in over 100 countries worldwide. Services include cPanel web hosting, bare-metal dedicated servers, and virtual private servers, offered in both standardized and custom tailored configurations. Support is provided 24x7x365 by our in-house dedicated staff; services are provided by leveraging strategic partnerships of top tier facility and network providers, ensuring the services we deliver are highly available; which is backed by our service level promise agreement to you.
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AlphaRacks Hosting Reviews (128)
- ★★★★★64
- ★★★★★0
- ★★★★★0
- ★★★★★1
- ★★★★★63
Review Summary
Generated using AI from real user reviews
AlphaRacks Hosting is overwhelmingly unreliable and untrustworthy based on these recent reviews.
The vast majority of users report extended outages lasting days to months with no meaningful support responses. Complaints centre on servers going offline suddenly, tickets going unanswered for extended periods, and support staff either ignoring issues or providing generic, unhelpful replies. Multiple reviews mention the company acquiring other hosting brands—RIJX, WootHosting, WootLyHosting, HostMyBytes, PSK Hosting—and immediately degrading their service quality after takeover. Several customers describe the experience as a "nightmare" and warn others that positive reviews appear fake. One reviewer noted security issues including malware and coinminer infections on provisioned VPS instances, coupled with unauthorized recurring charges after cancellation.
A small minority of customers (roughly 10 reviews out of 50) report good performance, fast support, and good value, typically citing low cost and reliable uptime over months or years. However, these positive accounts are dwarfed by recent failures, and reviewers themselves note that the acquisition-related outages have destroyed previously good services. One defender suggested acquired customers should "give them time to settle," but current downtime has lasted weeks without resolution.
The consistent pattern across negative reviews—no communication during major outages, poor support responsiveness, and service degradation after company acquisitions—strongly suggests systemic operational and management problems. This is not a minor issue affecting a few users.
★★★★★
Monday, December 17, 2018
“I am based out of Australia and this is the…”
I am based out of Australia and this is the best hosting provider network wise I found. Lowest latency short of finding a web host local in Australia which would be much more expensive. A+ for great network and low latency. Cheers and much love from AU.
★★★★★
Monday, December 17, 2018
“We run our 2 websites 100% on alpharacks servers. Would…”
We run our 2 websites 100% on alpharacks servers. Would highly recommend it to anyone
★★★★★
Friday, December 14, 2018
“I made the decision to order some hosting services with…”
I made the decision to order some hosting services with AlphaRacks two years ago, and I have not looked back at my decision since! More power to these guys, and cheers for a smooth, headache free hosting exp :)
★★★★★
Tuesday, December 11, 2018
“I have hired this service for 8 months, and counting,…”
I have hired this service for 8 months, and counting, i would recommend it to anyone
★★★★★
Monday, December 10, 2018
“Five star hosting experience. I have been with them for…”
Five star hosting experience. I have been with them for 6 months and counting now, and have grew from one server 6 months ago to over 15 servers with them today.
★★★★★
Monday, December 10, 2018
“I would highly recommend this hosting company to anyone who…”
I would highly recommend this hosting company to anyone who is looking for an affordable hosting company that actually cares. Not only have my hosting costs cut in half since switching over, but the level of support and quality of service is simply unparalleled.
★★★★★
Monday, December 10, 2018
“Fantastic Hosting Company! I have been using AlphaRacks for 3…”
Fantastic Hosting Company! I have been using AlphaRacks for 3 years now, today is actually my 3 year anniversary with them (just paid my renewal for 1 more year) so writing this review in celebration/honor to them. Thank you for everything guys. The hosting works exactly how you promise and I appreciate the kind support along the way.
★★★★★
Friday, December 7, 2018
“They have definitely come far. They have proven over time…”
They have definitely come far. They have proven over time to be an important and trustworthy hosting provider. Today, I host 95% of my infrastructure with them. The other 5%... well, I'm just too lazy to migrate ;) Oh, and did I mention how much $$$ I am saving by hosting with these guys?
★★★★★
Monday, December 3, 2018
“As others have said, AlphaRacks has definitely evolved significantly as…”
As others have said, AlphaRacks has definitely evolved significantly as a company. I remember when they were a two man band over five years ago, and now I see 15+ different staff members answering my tickets, and the support is really 24x7 now (I always get answers in minutes). Sure, they've gone through their fair share of problems but that was years ago. They are a serious and professional operation now. I am glad to have stuck with them from the beginning :) Their prices are great, and the servers actually work better than the big names like hostgator.
★★★★★
Friday, November 30, 2018
“I have purchased a master reseller from** AlphaRacks.com** 1 week…”
I have purchased a master reseller from** AlphaRacks.com** 1 week ago, but as I used for 1 week, it seems very unreliable hosting service. My websites were unable to access from various country. I/O was 1 MB per account and it was always full when certainly there is no visitor at all. Also, sometimes site open, sometimes not from my end as well. Support often takes more than 24 hours to reply and also don't read it carefully. So, I decided to move on and asked for the refund, but from that day, no response at all. So I had to forcefully bring the matter here since I purchased after seeing the offer here.
