What is AvidXchange?
AvidXchange automates invoice and payment processes for mid-market businesses. AvidInvoice paperless invoice management software streamlines your entire invoice process while matching your current approval workflows. We've created over 220 integrations between our AP automation software and widely used accounting systems, meaning your current system can remain intact while streamlining your existing processes.
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AvidXchange Reviews (47)
- ★★★★★17
- ★★★★★11
- ★★★★★4
- ★★★★★1
- ★★★★★14
Review Summary
Generated using AI from real user reviews
AvidXchange shows a sharp divide: users praise its invoice automation and paperless workflow, but serious complaints about payment delays, customer service, and unethical practices dominate negative reviews.
Strong supporters—particularly long-term clients—highlight AP automation that eliminates manual processing, eliminates paper, and improves visibility and audit readiness. The approval routing and invoice tracking features earn consistent praise. Implementation is generally described as smooth, and some users report substantial labor savings and freed-up staff for other work.
However, a substantial block of reviews raise critical issues. Vendors and suppliers report payment delays of 60–90 days, far beyond agreed terms, with the company then offering expedited payment for a fee—a practice several reviewers describe as coercive. Clients also complain about poor customer service: unanswered calls, unresponsive emails, and difficulty reaching management. A smaller but serious group accuses AvidXchange of deceptive sales practices, including false promises about automation scope and integration capabilities, delayed implementations, and inadequate support during rollout. A few reviews allege unauthorized bank account charges and mishandled refunds.
The product itself receives mixed marks on usability; some users want better search and filtering, and there are mentions of bugs and system downtime, particularly following a recent UI upgrade. The payment product (AvidPay) draws especially negative feedback.
★★★★★
Friday, September 16, 2016
“Horrible customer service...waiting since 8/22/2016 for a payment they processed…”
Horrible customer service...waiting since 8/22/2016 for a payment they processed still not received as of today. Do not do business with this company.
★★★★★
Thursday, May 15, 2014
NTS Development Company“My company has been using AvidXchange's AvidInvoice product since 2006.…”
My company has been using AvidXchange's AvidInvoice product since 2006. We use Yardi for our accounting and property management software. When we started using AvidInvoice we scanned and coded all our own invoices, but we are now using their AvidBill Network - where Avid scans and (default) codes the invoices before they reach our coders and approvers. Our Avid implementation was extremely easy. The implementer was here for about a week and we were up and running by the time he left. The hardest part of the implementation was thinking through the approver roles that we needed and we created this information in a spreadsheet for each property BEFORE our implementer came onsite. To this day we still use that spreadsheet as our key for the workflows that our invoices follow. The management process is so much better with Avid and invoices are not lost or left sitting on someone's desk. Our property managers and accountants love that they can look up an invoice for a vendor, see the invoice image, and tell if it's been paid all by themselves. Management appreciates knowing exactly where our invoices are at any given moment. As my company's software administrator for AvidXchange I can't say there haven't been bumps in the road over the past 8 years, however; AvidXchange is the most responsive and concerned software vendor I've dealt with in my 28 years in the IT industry. I absolutely recommend AvidXchange software for handling your invoice processing. They have been a first class company since day one and I would be happy to talk with anyone about my experience with AvidXchange. -Laurie Kaplin, Sr. Programmer/Analyst (& AvidXchange Administrator) NTS Development Company
★★★★★
Wednesday, May 14, 2014
Remedy“We have been live with Avid for a little over…”
We have been live with Avid for a little over 2 years. We love it! Having worked with other AP automation software companies, I can attest to the fact that Avid is doing it right. The customer service is unmatched in the industry. With any automation, there comes a little leg work getting to the point of going live, but Avid is wonderful in terms of communicating that early and often. The sales process and implementation process ran as smoothly as I could imagine. It's important to call out that you'll get from Avid whatever you/your team puts into it. Plan thoughtfully, and the Avid team will walk you through the implementation, step by step. Once you go live, you'll see real results. We were able to re-dedicate an entire AP person to another role, from which we're benefiting immensely. From beginning to end, the Avid team has been more than available, responsive, and helpful. Thank you, Avid, for helping us use our resources in more efficient ways!
★★★★★
Thursday, May 8, 2014
Brandywine Realty Trust“We have been a client of AvidXchange for more than…”
We have been a client of AvidXchange for more than 10 years and are extremely pleased with ther AvidInvoice electronic invoice processing application. We have virtually eliminated all of our previous paper shuffling of invoices and all of our users praise the application more than the majority of our software applications we are currently using. Not only has it eliminated paper but also saved us a large amount of money in overnight fees, paper costs and soft costs involved in employees no longer taking time to find out "where is my invoice?". During the past 10 years they have continued to enhance the product in order to make it more user friendly. I would have absolutely no problem recommending their product as a perfect way to automate your payables process! - Gary Hess, Director of Business Services Brandywine Realty Trust
★★★★★
Thursday, May 8, 2014
Ackerman & Co.“We have been a client since 2005. Their customer service…”
We have been a client since 2005. Their customer service is impeccable. They spend a great deal of time and resources getting to know their clients' needs and customize their products to those requests. I wish all software suppliers were as responsive and could learn from this company. The implementation of AvidInvoice and AvidPay has created a substantial savings in labor, storage needs and supplies for our company. It truly complements our accounting team's success.
★★★★★
Wednesday, February 5, 2014
Gen Co.“The software did not work as I had anticipated. I…”
The software did not work as I had anticipated. I was expecting there to be more automation but much of the information needed to be entered manually. The software was full of bugs, and in general was cumbersome to use. Would not recommend to other business.
★★★★★
Friday, May 10, 2013
J&J Properties“What did I just buy? After a long and gruelling…”
What did I just buy? After a long and gruelling sales process with a misleading sales rep, we finally made the jump with avid. To begin, we were promised a 30 day implementation time frame, 60 days later the software was finally set up appropriately. Thankfully the billing didn't begin until after we were live, however, right after, everything turned to complete hell. With major bugs and lots of support tickets things finally started to subside and we were able to fully use the software, three months later. This is when we really found out the lies that were sold to us. With this software we were under the expectation that avid would handle all of our scanning of invoices, even while negotiating the contract we were promised this. False! They will only handle a small percentage. We were also under the impression that avid would automatically push date between our accounting software, mri. False! You will have to run a report manually, manually export the files, manually important the files into mri, where's the automatic integration? Workflows was a huge deciding factor, previous to avid, we've been burned by invoices being approved by the incorrect individuals. Once again with avid, we were under the assumption, invoices would have to take a predetermined workflow through the entire system. False, the individual coding the invoice must choose the workflow. At the end of the day, I’m unsure of what avid actually does for me? I'm still scanning hundreds of invoices, I’m still manually putting data into mri, and I’m still manually routing invoices for approval. Be wary friends! Make sure you ask questions, and if you don't get a straight forward answer, ask again! Good luck.
