The staff at CDNify are respectful, friendly and prompt. The pricing is also great. However, in my opinion, they engage in extremely questionable business practices. I came across CDNify recently when I was investigating alternatives for content distribution on my site. During my discovery process, I looked at 5 different options, CDNify being one of them. In order to determine if a particular provider would be a good fit, I needed to sign up for an account from each provider to determine if it would fit my needs. I signed up for an account with CDNify, quickly did a small amount of testing, determined that it will not be a fit for my needs, and then proceeded to ask for a refund. They refused multiple times. Evidently, it's hidden in their TOS that they "do not issue refunds." How else am I supposed to determine if their services will work for what I'm trying to do? All CDNs are NOT created equally! Every other CDN provider I tested/experimented with either offered a refund or offered a free way for me to test out their product. I purchased the 150GB plan and literally used 20mb - all I wanted was a refund for the 99.9999% of the plan that is unused. I realize that the amount of money in question is fairly trivial, but it's the principal of the issue that really bothers me. I will never do business with CDNify again as I cannot trust them to do the right thing.
Response from CDNify:
27 November 2014 at 07:03
Sorry for the trouble caused and I'd like to apologise.
Our refund policy is stated in our terms and conditions, however we do offer refunds if a customer experiences technical problems which is out of our control. We try to offer as much value as possible, even going out of our way to make sure customers have a positive experience as we feel that's an important part of our service.
Again, I'm sorry about the trouble caused and wish you all the best.
CDNify - Community Manager