What is Cin7 Omni?
Cin7 Omni, a product of Cin7, simplifies complex retail and wholesale with all-in-one cloud inventory, POS, EDI and 3PL. Cin7 Omni allows you to manage all your sales channels, inventory, point of sale and supply chain in one central, cloud-based software. Cin7 offers integrations using a third-party logistics (3PL) interface and electronic data interchange (EDI). Cin7 Omni is the ultimate solution if you're looking for one system to manufacture, sell, manage and fulfill. Cin7 Omni is a fully integrated, fully capable solution that gives you enterprise level capability without the traditional costs associated with an ERP type solution. No matter how big or small your business, Cin7 Omni has a solution that will fit and is easily scaled to meet your needs in the future. Our verticals: Fashion & Apparel, General Merchandise, Health & Beauty, and Sports Equipment. Cin7 Omni is an affordable, easy-to-use system, licensed on a subscription basis, that allows mid-tier retailers to use the kind of systems previously only available to retail giants like Nordstrom, Ikea or Zara. To learn more, visit Cin7.com.
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Cin7 Omni Reviews (252)
- ★★★★★244
- ★★★★★7
- ★★★★★0
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Cin7 Omni earns strong praise for its inventory management capabilities, user-friendly interface, and particularly its onboarding and support teams—but implementation complexity and integration friction are real pain points.
The overwhelming majority of reviews highlight responsive, knowledgeable support staff who guide users through setup with patience and flexibility. Users consistently praise the software's ease of use once running, customizable reporting, batch tracking, multi-channel integration (Shopify, WooCommerce, Xero), and the ability to track inventory across multiple warehouses and sales channels. Several reviewers noted it solved problems their previous systems couldn't handle, especially around stock visibility and fulfillment automation.
The main criticisms centre on implementation challenges. Many users report lengthy, complex onboarding periods—though most view this as necessary given their business needs rather than a failing. More substantive concerns include limited warehouse management functionality, integration difficulty with external platforms (particularly QuickBooks Online), and occasional gaps in features like tax handling or payment processing. One reviewer flagged slow support response times due to the Australian timezone; another reported support tickets that "take forever" with poor resolution, though this appears isolated.
A handful of users note that setup requires real planning and effort to extract full value—the system rewards careful configuration but punishes poor data entry. For small to mid-sized retail and wholesale businesses willing to invest in proper implementation, users report transformative gains in visibility and operational efficiency.
★★★★★
Tuesday, September 27, 2016
“All businesses are unique and we have found CIN7 provides…”
All businesses are unique and we have found CIN7 provides practically everything we need to handle the various channels we use. When we did find we needed a slight modification to make life easier the CIN7 support crew were on hand to look after us, and the turnaround was lighting fast. Thanks CIN7!. Pros: Very powerful Handles web retail, warehousing, bricks & mortar etc Great support staff. Cons:
★★★★★
Tuesday, September 20, 2016
“We were a loyal system based inventory software user for…”
We were a loyal system based inventory software user for almost 3 years (Inflow), everything with our previous software (Inflow) was good. As we have grown, we wanted multiple users and we looked at other options and decided we have to upgrade to a cloud based software. I personally did not want to go on the path of server, VPN etc.. We were very nearly about to sign in for another cloud based system and at the last minute we realised that it is not a special software for fashion industry.. We wanted a software that can cope with Size, Colour, Fabric, Style and Fit variations.. Thank God the other software people actually recommended Cin7 which is a Fashion Industry special software. We are so glad we made the move.. It makes our business day to day operation a breeze and our sales agents in multiple locations (Some offshore as well) entering orders directly into the system.. This cut down or data entry time dramatically.. also we are now able to see or "Out of stock items" by size.. Also the Web portal B2B is a God Send... Our customers love this feature.. I also have to say that the customer service experience I had is double 2 x 5 STAR... On Boarder Jeff made the whole operation so smooth that I never felt I was all alone in this journey... This is genuinely a good product backed by good people.. I recommend this to any business who are looking to upgrade from system based software to cloud based programme.. Thank you guys.. we are still a long way to go with implementing this software in our business, but I am confident that we will get through this... Pros: Software specially designed for Fashion Industry.. Multiple Size, Style, Fit, Fabric etc.. No problem... Many advanced features like B2B webportal, Xero Integration, Email Integration etc at no extra cost. On-Board support is worth $$$$ of dollars.. They do this so well.. Thank you Jeff... Pivot table reports - We were used to excel reports.. But this Pivot table stuff is out of this world... Cons: At times Crashes during log-ins.. I assume a bug... It is understandable considering cloud based system.. Not a major, but it will be great if they can rectify this soon. Automatic email reports.. for example a weekly email to our customers on stock or sales report etc would be a great feature. Simplified data entry short cuts (like Control + D - for entering same data for all lines) would be a great feature to add. Rather than Xero or QuickBooks, a simplified inbuilt payment system in Cin7 will be beneficial for small businesses who don't want to use accounting packages. Single user low cost (under $ 100 per month) version would benefit some small operators..
★★★★★
Wednesday, September 7, 2016
“If XERO is "beautiful accounting software" Cin7 is "beautiful ERP…”
If XERO is "beautiful accounting software" Cin7 is "beautiful ERP software". The ability of Cin7 to manage the end to end of process of purchase, manufacture, and sales of Product is unsurpassed, especially at the price you pay for it! One of the best elements of "the implementation process" (always the tricky bit) is the accessibility and knowledge of the "onboarding" team. You get a dedicated Project Manager who patiently walks you through each step of the process. Having come from the "big end" of IT, with all its rigmarole and Professional Services costs, Cin7 is a breath of fresh air !! . Pros: Ease of Use Feature Rich Easy to implement Great Support . Cons: A tad challenging for beginner users, to get used to all the steps if not experienced in a process driven system
★★★★★
Monday, August 22, 2016
“We tried a couple of systems prior to Cin7 and…”
We tried a couple of systems prior to Cin7 and it's fair to say they have blown them out of the water! Great onboarding service by Chris and the team are always there to help. Pros: . Cons:
★★★★★
Friday, August 19, 2016
“Cin7 is a great and robust system. The new interface…”
Cin7 is a great and robust system. The new interface looks really clean and clear and it is extremely intuitive to use. While it is simple and clear on the "outside", the functionality "under the bonnet" is extensive and what makes Cin7 different from the rest is the customization that is available. No other app in the Xero marketplace offers tailored customisation as Cin7 does. It is a very powerful tool and the value / cost is impressive. Moreover, the product is always evolving and the team at Cin7 are always implementing user requests and implementing new changes very rapidly. I can strongly recommend it. Enrico . Pros: Flexible, lots of features, many integration, some customisation available. Cons: It is not a totally "idiot proof" system, so you need to know how to use they system and processes correctly to make sure you are recording data in the right way.
★★★★★
Tuesday, August 16, 2016
“It is a good Xero add-on to help us take…”
It is a good Xero add-on to help us take care of inventory. We could easily get sales figures, sales by product, COGS breakdown, etc information from Reports and it's easy to import data from Cin7 to Xero. Help us a lot!. Pros: Cost of goods sold breakdown report is really helpful.. Cons: More features needed (eg. Not only value, but also Stock Volumn shows in Stock on Hand Xero Reconciliation Report)
★★★★★
Tuesday, August 16, 2016
“This is a fantastic solution for anyone selling across multiple…”
This is a fantastic solution for anyone selling across multiple sales channels. Completely eliminates overselling and its forecast reports make it really easy to plan our next production cycle.. Pros: Very simple with skus on all the products Great solution for multi-channel selling Saves so much time and operating costs Once the setup was complete it works like a charm. No more worries when a last item sells on a channel as Cin7 Reports on product sales provide info to make better decisions. Cons: Initial set up does need support No phone support unless you upgrade your plan
★★★★★
Tuesday, August 16, 2016
“Cin7 is an extremely detailed and well thought out system…”
Cin7 is an extremely detailed and well thought out system - and works wonders for our business compared to our previous inventory management. The onboarding process was made extremely easy and simple by the staff, who were available at a moments notice, and provided TeamView tutorials which we can look back on when there is confusion. Extremely pleased with this service. Live Longer - Eat Well. Pros: The features are advanced, and highly customisable, which has made it super easy when trying to work around new products/suppliers/manufacturing facilities.. Cons: Some processes are extremely detailed and not always 100% clear to follow
★★★★★
Tuesday, August 16, 2016
★★★★★
Tuesday, August 16, 2016
“We have had Cin7 up and running now for a…”
We have had Cin7 up and running now for a couple of months and couldn't be happier. Purchase ordering is now 10 times better with all the order details seamlessly getting pulled from Cin7 into Xero. Many thanks from the Team at Jumpflex.. Pros: . Cons:
