What is Citadel Servers?
Welcome to Citadel Servers. We offer Game servers, Dedicated servers and Web-hosting as well as other various hosting solutions. We provide a top quality service using the latest technology, innovations and equipment. We offer 24x7 'Round the clock' professional support to our clients as standard and offer some of the most competitive prices on the market for our services and products.
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Citadel Servers Reviews (237)
- ★★★★★180
- ★★★★★3
- ★★★★★0
- ★★★★★2
- ★★★★★52
Review Summary
Generated using AI from real user reviews
Citadel Servers earns overwhelming praise for responsive support and reliable performance, but is marred by serious billing and refund complaints from a vocal minority.
Most users highlight fast setup, a clean control panel, and consistently helpful staff who actually troubleshoot problems rather than issuing canned responses. Players across multiple games—Valheim, Ark, Rust, CSGO, and others—report smooth performance and low latency. Several reviewers specifically note that Citadel compares favorably to competitors like Gportal and Zap Hosting. The support team's willingness to go beyond basics (adding mods within hours, clustering servers, importing custom worlds) is frequently mentioned as a differentiator.
However, a cluster of negative reviews raise red flags around billing practices. Multiple customers report being charged months after cancellation and facing refusal of refunds, with the company offering store credit instead. One reviewer waited days for support on a non-functional server, received minimal help, and encountered the same credit-only policy. Another criticised a billing team that ignored cancellation requests and unstable Singapore infrastructure. A separate 2-star review complained of repeated unresolved tickets and a constantly crashing game server, contrasting sharply with the mostly positive experience.
Taken together: strong performance and support quality, but potential friction around cancellation and refund policies that deserves scrutiny before committing.
★★★★★
Tuesday, August 22, 2017
“DO NOT RENT ANY FORM OF SERVERS FROM THEM!! Oh…”
DO NOT RENT ANY FORM OF SERVERS FROM THEM!! Oh Wow! These guys keept stealing my money even after i quit their services about half a year ago! Demanded a refund and all igot as reply was "I can provide only pro rata credit at this point. It also appears that your CC data was not cleared. When did you clear it?" These "thiefs" will be hearing from a lawyer if they dont shape the fuck up and get their shit together -Bunneh-
★★★★★
Friday, July 7, 2017
“Absolute sham of a company. Got a server four months…”
Absolute sham of a company. Got a server four months ago, it didn't work very well so on the second day I requested a refund, which it clearly states you can do. I got to their ''customer service'' they say they pass it along, can't give me a phone number or speak to any kind of management about it. I've been waiting for four months for $11. It's not the money put the principle. Very greasy.
★★★★★
Monday, June 19, 2017
“Got an ARK Survival Evolved server for some friends and…”
Got an ARK Survival Evolved server for some friends and myself. It didn't function right off the bat nobody could connect to it. I spent hours trying my own fixes along with everything suggested in the "Knowledge Bank", nothing worked. So I put in a ticket. A day later they replied telling me not to touch the server while they worked on it. Right after seeing that I looked up reviews and realized I had made a mistake buying from them. I immediately put in 2 tickets requesting service cancellation and a refund, this was only roughly 28 hours after initial purchase. One ticket went to "Billing" the other to "Sales" within an hour the sales side merged the ticket with the billing one. Four days later they send a message saying the server is back up and should be working. They however have not replied whatsoever to my cancellation/Refund ticket. Do not buy from this service they are practically a scam. I still have not received a refund will likely never receive it and have never once connected to the server.
★★★★★
Tuesday, May 30, 2017
“Wow where to start as they are so awful in…”
Wow where to start as they are so awful in all aspects Tech Support and Billing. As for tech support it takes 24 hrs to respond, This is acceptable but they will respond usually with some dumb response that doesn't resolve the issue and then when you reply back that the issue is still not resolved they ignore you and close the case after 3 days for no response. They where the person who didn't respond. I had to re-open a ticket twice because they did not respond except for the very first BS reply. I finally got help after opening multiple tickets complaining about the horrible support. In Billing, Sales and Abuse before they resolved the issue. Now for there billing tactics, When I signed up their system insisted I pay in British pounds. And I accepted. Well after the vote on Britain leaving the EU the pound dropped. So they figured the best way to handle a drop in revenue was to wait until my pre-approved payment went through and then immediately suspend my account saying I owed them money. I checked my paypal and I had payed them on time and the exact amount we had agreed on. Well when I inquired what was going on they stated because of the drop in the pound they needed me to pay in US dollars sure it would still work out around the same in Canadian. The issue was I got no notice and was blind sided with this then my server was held in ransom until I payed them more, after I had already payed them in the currency the originally asked for. it took me three weeks to get this resolved. they finally dropped the extra charges for the month as long as I change my billing over to US which I agreed to, but I had payed for a full month and only got less than a week out of it, They refuse to compensate as their attitude was it wasn't there fault the Pound dropped. Well it wasn't my fault either. That is what happens when you pay in international Currency and it was their decision for me to pay in the Pound so as far as I was concern that was risk to take as I am sure if the Pound had gone up they would not of refunded me the difference. So stay away from them.
★★★★★
Friday, May 19, 2017
“No support whatsoever. The sales team will answer your questions…”
No support whatsoever. The sales team will answer your questions immediately, tech support takes forever to answer a question, and then it is a one sentence answer, that does not address the problem at all. And there "one-click solutions" don't work more than half the time. DO NOT buy anything from this company.
★★★★★
Wednesday, April 26, 2017
“Citadel Server are beyond a joke, and borderline a fruad.…”
Citadel Server are beyond a joke, and borderline a fruad. 5 days past sicne they said a new service would be moved to a new Node so it can be setup correctly. 9 days since the server was ordered. Still waiting for the service to be setup. Refund are only to thier account credit and not back into paypal, there is no saftey in ordering. You're commited to the company once you click pay and that is a massive mistake. Would avoid at all costs.
★★★★★
Thursday, April 20, 2017
“Bought a Grav server. Unbelievably poor quality. Constant lag and…”
Bought a Grav server. Unbelievably poor quality. Constant lag and disconnections. The web interface is unusable because of the slowness too. I asked to cancel the server and for a refund several days ago and they have not canceled the server nor refunded me. I suspect they are trying to keep it running long enough to claim I'm outside their refund window. Oh and to top it all off they have an option in their web console to kill the grav server instance, and warn that it will affect ALL OTHER GRAV SERVERS! They give the customers the ability to kill other customer's servers any time they want. Unbelievably gross incompetence. I wish I had looked up some reviews of this host beforehand.
★★★★★
Thursday, April 13, 2017
“Purchased an Avorion server in AUS paid extra for it.…”
Purchased an Avorion server in AUS paid extra for it. After a couple of days wondering why the server has such long delays responding to players I looked into it. It turns out they hosted it in the US at a location I would get 500ping to even though I paid for Sydney AUS. I sent them a ticket they replied that they had no extra nodes in AUS so they hosted in the US. I asked about what they were going to do about it and how long. Ticket closed. I reopened it and added no reply at all? The answer ticket closed. Thank you very much Wallet closed. Good bye.
★★★★★
Wednesday, April 12, 2017
“I would look elsewhere for Ark: Survival Evolved hosting. We…”
I would look elsewhere for Ark: Survival Evolved hosting. We tried them for a few months. We had issues right off the bat, and they were slow to respond (MUCH slower than the sales team might I add). Their attempt to remedy our issues lasted a few weeks. However ultimately we were forced to leave after over a month of slowly degrading performance to the point where the server would crash repeatedly and the Web panel would be inaccessible for long periods of time. I pulled the plug after submitting a ticket over a downed server and waiting for over 24hrs to get a response. It was only after I requested cancellation that they responded to my ticket. Our current provider runs our services completely lag free.
★★★★★
Friday, April 7, 2017
“HEADS UP. DO NOT use citadel servers to host your…”
HEADS UP. DO NOT use citadel servers to host your game. I signed up last weekend, and it was never connected. I contacted them within an hour or so after purchase to cancel and get a refund, which we were able to get seeing as we cancelled within the 3 day period. They have now stopped responding to me. After more research they are a shotty company there servers are always down or just do not get connected, never get responses from customer service etc. Just want to let my mistake be a forewarning to y'all.
