What is Citadel Servers?
Welcome to Citadel Servers. We offer Game servers, Dedicated servers and Web-hosting as well as other various hosting solutions. We provide a top quality service using the latest technology, innovations and equipment. We offer 24x7 'Round the clock' professional support to our clients as standard and offer some of the most competitive prices on the market for our services and products.
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Citadel Servers Reviews (237)
- ★★★★★180
- ★★★★★3
- ★★★★★0
- ★★★★★2
- ★★★★★52
Review Summary
Generated using AI from real user reviews
Citadel Servers earns overwhelming praise for responsive support and reliable performance, but is marred by serious billing and refund complaints from a vocal minority.
Most users highlight fast setup, a clean control panel, and consistently helpful staff who actually troubleshoot problems rather than issuing canned responses. Players across multiple games—Valheim, Ark, Rust, CSGO, and others—report smooth performance and low latency. Several reviewers specifically note that Citadel compares favorably to competitors like Gportal and Zap Hosting. The support team's willingness to go beyond basics (adding mods within hours, clustering servers, importing custom worlds) is frequently mentioned as a differentiator.
However, a cluster of negative reviews raise red flags around billing practices. Multiple customers report being charged months after cancellation and facing refusal of refunds, with the company offering store credit instead. One reviewer waited days for support on a non-functional server, received minimal help, and encountered the same credit-only policy. Another criticised a billing team that ignored cancellation requests and unstable Singapore infrastructure. A separate 2-star review complained of repeated unresolved tickets and a constantly crashing game server, contrasting sharply with the mostly positive experience.
Taken together: strong performance and support quality, but potential friction around cancellation and refund policies that deserves scrutiny before committing.
★★★★★
Monday, February 27, 2017
“Server worked OK at first, but once I had problems…”
Server worked OK at first, but once I had problems it was impossible to get help from support. Couldn't get a refund either for my prepaid time. I guess it would work fine if your needs are very simple.
★★★★★
Monday, February 27, 2017
“Servers ping is good. Too bad it's always offline, i…”
Servers ping is good. Too bad it's always offline, i bought it 2 days ago, it worked for 3 hours total. Support is useless, no response, no explanation, they said "we are working on it", and ignored every question or comment i made. So bad.
★★★★★
Wednesday, February 15, 2017
“I should have read these reviews before i purchased my…”
I should have read these reviews before i purchased my gaming server. I used to run a hosting company and these people are HORRIBLE! Ignored tickets for days, putting tickets on hold, not offering full refunds if not happy within 10 hours of having their service. I would not be at all surprised if they were just a one person outfit running a reseller only (reselling everyone elses products) out of their bedroom computer. I would also not be surprised if they didnt even have a real business license, i have friends in the UK i will check up on that one. They use WHMCS to bill their service products and they bought a fancy theme to make it look professional and they use TCADMIN for their gaming panel. None of this software is theres, its all someone elses front page products that they purchase on a monthly/annual basis. This is how normal people are able to get into the hosting business folks, its all plug and play, fill in the forms and your a hosting company. All you need to do is to contact a real hosting company to resell their products and services. This is exactly what i feel these people are doing and they have very little experience in actual hosting. Since i could not get a refund i will be riding out the month, then im gone... Dont use these people, get a real hosting company with real service and real tech people that know what they are doing. Best wishes to everyone...
★★★★★
Wednesday, February 8, 2017
“Customer support is great until you actually buy from them,…”
Customer support is great until you actually buy from them, then it's slow as molasses. The machine they put me on wouldn't even boot up and I filed an urgent ticket but got no response.
★★★★★
Thursday, January 5, 2017
“Absolutely outstanding host, great support when i needed it with…”
Absolutely outstanding host, great support when i needed it with my ARK game servers, would highly recommend this to anyone wanting a high quality service, i have 2 ark servers clustered with them and they work perfectly
★★★★★
Wednesday, January 4, 2017
“HORRIBLE CUSTOMER SERVICE. DO NOT USE THESE GUYS. I had…”
HORRIBLE CUSTOMER SERVICE. DO NOT USE THESE GUYS. I had an ARK server with them, setup with auto-pay. They double billed for my second month. I opened a ticket about this and not only did it take 2 weeks to receive a response but my ticket was closed out 4 times within that two weeks with out a response. When I finally did get a response their answer, in a nutshell, was: "It's your fault. We didn't double bill you." When I explained I had autobilling set up and did not touch any payment options since then they told me that that was impossible and refused to refund me. Then they basically told me to cancel services if I didn't like what they had to say.
★★★★★
Tuesday, November 29, 2016
“I want to change my last review but I can't…”
I want to change my last review but I can't edit it so I write another. Citadel Server after two days completly solved my problems. I get extra free server rent time and server itself is running great. So from 1 to 5 in just two days :)
★★★★★
Tuesday, November 22, 2016
“Waste of money and time. Server didin't work support didin't…”
Waste of money and time. Server didin't work support didin't help and money did no return.
★★★★★
Thursday, October 27, 2016
“DO NOT USE THIS WEBSITE!!! They stole about 40$ from…”
DO NOT USE THIS WEBSITE!!! They stole about 40$ from me with a monthly cycle charge. Then they refused to refund!!! never give them your money , they will take it forever!!!
★★★★★
Monday, October 3, 2016
“I was reluctant to set up my own server as…”
I was reluctant to set up my own server as I thought it would be difficult but after going with Citadel Servers all those thoughts went. They helped me with whatever problem I was having no matter how big or small, i bought a Ark survival evolved gameservers, Voice Server and Webhosting and everything has worked perfectly, Citadel have answered my tickets extremely fast and i got my gaming clan's website up easy with their help, thanks so much for everything guys, you are the best!
