cloudabove
★★★★★ 5.0 · 210 Reviews
What is cloudabove?
Performance focused Personal web hosting with unparalled, five star support based in the UK
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cloudabove Reviews (210)
- ★★★★★210
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Review Summary
Generated using AI from real user reviews
Cloudabove delivers exceptionally consistent service across customer support, reliability, and value—all 50 reviews award 5 stars with no critical complaints.
Users praise responsive support staff above all else. Reviewers repeatedly highlight fast response times, often measured in minutes to hours rather than days, and describe team members by name (Ryan, Alex, Ashley, Steve) as knowledgeable, patient, and willing to solve problems that extend beyond pure hosting issues. Migration from other providers is a common theme, and users consistently credit Cloudabove's hands-on approach to making the transition smooth and stress-free. Several mention recovering quickly from security incidents or outages. Long-term retention is notable—many customers report 5+ years with the company, some since it operated under a previous name.
Pricing appears competitive without hidden charges—users mention good value relative to larger competitors and appreciate transparent billing. Environmental credentials (carbon offsets and tree-planting) also resonate with some customers. Technical performance receives steady praise, with mentions of fast servers and reliability, though one user notes Cloudabove does not host Windows-based solutions.
The only substantive limitation visible is the absence of Windows hosting support. Otherwise, these reviews present an uniformly positive picture with no trade-offs or dissatisfaction mentioned across the sample.
★★★★★
Wednesday, October 21, 2015
“What can I say but fantastic service from day 1.…”
What can I say but fantastic service from day 1. We currently have 3 VPS packages with SouthWest Broadband for a variety of sites and web applications and are looking to take more in the future as more needs come on line. The support from the team is second to none, even out of business hours. A good case in point is that due to a faulty (self-installed) upgrade one of our VPS containers came off-line over a weekend, and the support team worked diligently recovering all data from the old environment and transferred it to a newly setup container over the course of a Sunday afternoon. That's the kind of service that keeps customers coming back for more.
★★★★★
Wednesday, October 21, 2015
“The service I have received from South West Broadband has…”
The service I have received from South West Broadband has always been excellent. From the initial queries with my account and getting domains transferred over through to resolving any technical queries South West Broadband have always been professional and handled my queries very promptly.
★★★★★
Monday, October 19, 2015
“Excellent Very helpful and polite which is good for all.”
Excellent Very helpful and polite which is good for all.
★★★★★
Friday, October 16, 2015
“Fantastic service. We migrated two websites from 123 reg due…”
Fantastic service. We migrated two websites from 123 reg due to very slow page load speeds. The guys at South West Broadband managed the whole migration progress it was totally stress free. Delighted to say our website is loading so much quicker now. Great price and even better service! Many Thanks Andy Precise Events
★★★★★
Monday, September 21, 2015
“Constantly impressed by the quick email responses, assistance and patience…”
Constantly impressed by the quick email responses, assistance and patience of these guys. By far the best hosting company I have ever dealt with and in my line of work I've dealt with a few! I'll definitely be continuing to recommend them to my clients & friends.
★★★★★
Wednesday, September 16, 2015
“They're actually human beings, they're bringing money to Cornwall, they…”
They're actually human beings, they're bringing money to Cornwall, they are helpful, the service is great and they're based not very far from surfing beaches, which somehow makes me feel more comfortable ;0)
★★★★★
Friday, September 11, 2015
“South West have excellent customer service. I had some issues…”
South West have excellent customer service. I had some issues with setting up my email and DNS and they were able to sort it out straight away. It really helps being able to speak to someone on the phone. I would highly recommend them.
★★★★★
Friday, August 7, 2015
“I have experienced excellent service every time I have any…”
I have experienced excellent service every time I have any need to contact South West Broadband. Highly recommended.
★★★★★
Tuesday, August 4, 2015
“I transferred from 123 Reg which had become painfully slow…”
I transferred from 123 Reg which had become painfully slow and unresponsive to Southwest Broadband after reading so many positive reviews. Thinking it would take a few days of back and forth I was surprised when in a few hours everything was done! Their customer service and hosting is incredible. Not only are they lightening fast in their customer service. but also in their hosting. I've been kept informed and treated their efficiency has been fantastic. It's been a pleasure dealing with them to date. Keep up the excellent work!
★★★★★
Thursday, July 9, 2015
“Excellent service and an excellent price. So much easier than…”
Excellent service and an excellent price. So much easier than dealing with my previous domain / web-hosting provider
