Used to be very good and helpful, but a couple of years ago it all went to hell. Downtime was tracked at or above 20% for months, and every time I contacted them I got a lame apology and was assured it wouldn't happen again, or else a snarky mail telling me that it was working fine (of course it is - it took you a week to reply). Can't believe I put up with them for so long! Absolutely incompetent. And as an indication of just how incompetent they are, they're still sending me postal invoices for services even though I left them over a year ago. Rang them up and was just told it was because their system couldn't differentiate who was still a customer and who wasn't. Seriously? Don't go near them.