TERRIBLE, IRRESPONSIBLE, AND INCOMPETENT!
Years ago they were okay even if their servers were slow and hung up a lot, at least they made an effort at good customer service. Not any more though, sometimes they'll just totally ignore repeated requests for help even while your sites are sitting there 404 on their servers. I think the owner's gone mentally ill or something, they're just not right in the head at all. Consider yourself warned!