What is eWay-CRM?
eWay-CRM is a solution integrated into the familiar environment of your Outlook from Microsoft. Manageable through a variety of modules, it extends your Outlook to oversee all aspects of your company. It allows you to track sales, merge e-mails, manage projects, save communications, set up auto-reminders and much more to elevate your established processes. eWay-CRM® works even offline, all data is automatically synchronized after going online. Available also for iOS and Android phones. Hosted cloud monthly subscription is available. We are constantly striving to accommodate industry expectations when it comes to the availability of affordable SAAS CRM solutions for SMBs and Corporates. You can use our eWay-CRM Free version for single users, alternatively you can try our 30 day Trial of eWay-CRM Premium for multiple users. eWay System is proud to be ranked in the Top 20 of “Most Affordable CRM Solutions” by Capterra, an independent software review platform. Be effective! With eWay-CRM in Outlook.
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eWay-CRM Reviews (244)
- ★★★★★164
- ★★★★★69
- ★★★★★10
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
eWay-CRM is overwhelmingly praised by users, particularly for its Outlook integration and ease of use. Most reviewers highlight that the software delivers strong fundamentals at a reasonable price, especially for small to mid-sized teams seeking a lightweight alternative to enterprise solutions like Dynamics 365 or Salesforce. The close integration with Outlook—functioning as a seamless add-in rather than a separate program—is consistently cited as a key differentiator. Users also appreciate responsive customer support, flexible customization options, and the ability to track emails, contacts, and deals within a single workspace.
Criticisms are relatively minor and scattered. Some users report occasional syncing issues and performance problems, such as slow report generation, sluggish startup times, or Outlook crashes when multiple add-ins run together. A few mention gaps in functionality—limited direct mail capabilities, weak custom reporting without SQL knowledge, missing call timers, and incomplete Office 365 online support. One long-time user noted slow performance over time, and others found the learning curve steep for less technical staff.
The handful of 3–4 star reviews sit between enthusiasts and detractors, usually citing acceptable compromises rather than serious flaws. Overall, users switching from discontinued tools like Microsoft BCM or frustrated with complexity elsewhere report high satisfaction, suggesting eWay fills a genuine niche for Outlook-centric CRM needs.
★★★★★
Friday, May 7, 2021
““Great Software” Overall: We use it to keep track of…”
“Great Software” Overall: We use it to keep track of or customer interactions. Improves customer relationships. Pros: It works... all the time. Sounds like a basic, but contact software can often be flakey. This platform is very stable. Other positives, very easy to learn, runs fast, doesn't take a lot of key strokes to do most tasks. Also, they are always updating it. Cons: There are no major outages on how we use it. Small things. Stronger custom reporting. I wish the Journal calendars were better integrated. Reasons for Choosing eWay-CRM: It did what we needed at a reasonable cost. It was fast and easy to use. Switched From: Dynamics 365 Reasons for Switching to eWay-CRM: Dynamics was slow and hard to use.
★★★★★
Friday, May 7, 2021
““Great Product, Great People” Overall: Great product. What really makes…”
“Great Product, Great People” Overall: Great product. What really makes the product even better are the people. From the to the customer support personnel, there is a great energy there. Young, smart and motivated. Pros: I needed a CRM that integrated with Outlook and that I could customize. But, we are a small business. We do not have resources to pay Microsoft or some vendor $10,000s to get the exact thing we need. Eway gives us this flexibility. Cons: I would like more visual pleasing reports. Reasons for Choosing eWay-CRM: Best overall options, great customer support. Reasons for Switching to eWay-CRM: Because I didn't want a separate program from Outlook. I needed it to integrate with Outlook and I needed task management and I needed email management.
★★★★★
Wednesday, May 5, 2021
“Overall: information about clients and events Pros: is quite intuitive…”
Overall: information about clients and events Pros: is quite intuitive and I am able to do my job Cons: is slow and sometime is stuck. And should be better thank u.
★★★★★
Monday, May 3, 2021
““Easy to use, fully-featured CRM that integrates seamlessly with Outlook…”
“Easy to use, fully-featured CRM that integrates seamlessly with Outlook - everything in one place” Overall: Brilliant! That's the only word to use. From when I first started testing the product using the free version, the customer support & engagement has been exemplary & my contact, has been really supportive & helpful. Pros: In many ways, the title says it all. I've been looking at a number of CRM products, but those that I did look at were either s"stand alone", separate programs, or they "linked" to Outlook. eWay-CRM was the only one that seamlessly integrated with Outlook so that you appear to be using a single program. Whilst I've not yet used it to anywhere near its full capability, what I have used has been easy to understand & has made an impact to my business. Cons: So far, the only thing (& I'm being really picky, here!) is that I don't like a couple of the names...
★★★★★
Tuesday, April 27, 2021
“Overall: takes control of my bussiness order, and e-way can…”
Overall: takes control of my bussiness order, and e-way can send alert email to all my customers so it easywell doing my jobs. Pros: easy to use and integration with other colleague of my team. Used of my mobile app. Cons: Loading of all the data from smartworking. Its takes too long.
★★★★★
Monday, April 26, 2021
“Pros: searching and sorting in database is good, Cons: occasional…”
Pros: searching and sorting in database is good, Cons: occasional crashes, and after few records sometimes appears error message
★★★★★
Friday, April 23, 2021
““Great functions, easy to use.” Pros: Easy to use, I…”
“Great functions, easy to use.” Pros: Easy to use, I felt comfortable with the system after using it a couple of times. Drag and drop is the best part (to link email or documents into CRM). Cons: When adding Contacts information on Deals, it is not automatic link with Contact Person's details, which means we have to work on it double times.
★★★★★
Thursday, April 22, 2021
“Pros: easy access to information about clients and work records…”
Pros: easy access to information about clients and work records for the particular client - everything in one app Cons: it takes some time to learn how to use this software and where to find the data I am looking for
★★★★★
Thursday, April 22, 2021
““Helpful for non profit organisation ” Overall: contacting partners, sharing…”
“Helpful for non profit organisation ” Overall: contacting partners, sharing documents with colleagues, on-line marketing (newsletter), evaluation, archiving... all of them intuitive, productive, fast Pros: intuitive, helpful, easy to follow , great support for users Cons: i´m absolutely satisfied (maybe connection with accounting programs?)
★★★★★
Thursday, April 22, 2021
“Overall: Thy system is easy to use. Everything is in…”
Overall: Thy system is easy to use. Everything is in one place, from clients and employees contacts, documentation to important e-mails. Pros: The system is very clear and easy to use. We have saved the history of the relationship with all the clients and employees. Cons: I am not aware about any disadvantages.
