What is eWay-CRM?
eWay-CRM is a solution integrated into the familiar environment of your Outlook from Microsoft. Manageable through a variety of modules, it extends your Outlook to oversee all aspects of your company. It allows you to track sales, merge e-mails, manage projects, save communications, set up auto-reminders and much more to elevate your established processes. eWay-CRM® works even offline, all data is automatically synchronized after going online. Available also for iOS and Android phones. Hosted cloud monthly subscription is available. We are constantly striving to accommodate industry expectations when it comes to the availability of affordable SAAS CRM solutions for SMBs and Corporates. You can use our eWay-CRM Free version for single users, alternatively you can try our 30 day Trial of eWay-CRM Premium for multiple users. eWay System is proud to be ranked in the Top 20 of “Most Affordable CRM Solutions” by Capterra, an independent software review platform. Be effective! With eWay-CRM in Outlook.
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eWay-CRM Reviews (244)
- ★★★★★164
- ★★★★★69
- ★★★★★10
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
eWay-CRM is overwhelmingly praised by users, particularly for its Outlook integration and ease of use. Most reviewers highlight that the software delivers strong fundamentals at a reasonable price, especially for small to mid-sized teams seeking a lightweight alternative to enterprise solutions like Dynamics 365 or Salesforce. The close integration with Outlook—functioning as a seamless add-in rather than a separate program—is consistently cited as a key differentiator. Users also appreciate responsive customer support, flexible customization options, and the ability to track emails, contacts, and deals within a single workspace.
Criticisms are relatively minor and scattered. Some users report occasional syncing issues and performance problems, such as slow report generation, sluggish startup times, or Outlook crashes when multiple add-ins run together. A few mention gaps in functionality—limited direct mail capabilities, weak custom reporting without SQL knowledge, missing call timers, and incomplete Office 365 online support. One long-time user noted slow performance over time, and others found the learning curve steep for less technical staff.
The handful of 3–4 star reviews sit between enthusiasts and detractors, usually citing acceptable compromises rather than serious flaws. Overall, users switching from discontinued tools like Microsoft BCM or frustrated with complexity elsewhere report high satisfaction, suggesting eWay fills a genuine niche for Outlook-centric CRM needs.
★★★★★
Wednesday, April 14, 2021
““E-Way CRM is very intuitive. It is easy and clear…”
“E-Way CRM is very intuitive. It is easy and clear to work with. For my use, when I only need to keep” Overall: Given the size of the company I represent and for my use, e-Way CRM is absolutely great. It is possible to link price offers with expiry dates. Furthermore, I only use the customer directory and calendar to remind you when solving a project that lasts a year. Pros: Easy to use. Possibility to state the start date of the project / order until the preliminary end and the date of receipt of the order. Cons: There's nothing I really don't like. I like e-Way CRM
★★★★★
Monday, April 12, 2021
“Pros: Übersichtliche Plattform alle Informationen auf einen Blich Cons: Mir…”
Pros: Übersichtliche Plattform alle Informationen auf einen Blich Cons: Mir gefällt alles gut.
★★★★★
Friday, April 9, 2021
““Inteligent tool for every company” Pros: collect all info about…”
“Inteligent tool for every company” Pros: collect all info about customers on one spot Cons: It slows MS Outlook a bit sometimes but it is a price for collecting info on one spot
★★★★★
Friday, April 9, 2021
“Pros: This software is easy to use, warrant and reliable.…”
Pros: This software is easy to use, warrant and reliable. Cons: This software is for a long time and updates.
★★★★★
Friday, April 9, 2021
“Pros: registry of projects and customer contacts the product is…”
Pros: registry of projects and customer contacts the product is easy to use integration with our existing buisness processes was easy Cons: the features are sufficient aspects of the product are clear and easy to use integration with our business process was easy
★★★★★
Wednesday, April 7, 2021
““Great CRM” Pros: I like the simplicity because its with…”
“Great CRM” Pros: I like the simplicity because its with Outlook. The software can be customized quite a bit which is something we truly appreciate Cons: I can´t think of anything yet. I would suggest that maybe the User Interface is a bit "outdated".
★★★★★
Wednesday, April 7, 2021
““Easy way how to manage customer relationship” Overall: Every time,…”
“Easy way how to manage customer relationship” Overall: Every time, we have a great overview about our current status of projects and their history. Pros: Easy to implement, easy to use, great integration with MS Office - you work in a well known interface of MS Outlook Cons: Till now, we haven´t indentify any problem.
★★★★★
Wednesday, April 7, 2021
““this software is very friendly and clever. ” Overall: very…”
“this software is very friendly and clever. ” Overall: very nice and easy to use Pros: it is very nice for using, without problems to start of using Cons: in this time - we not find any problems
★★★★★
Wednesday, April 7, 2021
““Satisfied” Pros: Connection with Outlook, autoamted saving e-mails. Cons: Deleting…”
“Satisfied” Pros: Connection with Outlook, autoamted saving e-mails. Cons: Deleting contacts, Bookkeeping (adding items)
★★★★★
Tuesday, April 6, 2021
“Pros: very simple operation. Good overview of conversations Cons: When…”
Pros: very simple operation. Good overview of conversations Cons: When searching for contacts via companies, telephone numbers and e-mails cannot be copied directly.
