What is eWay-CRM?
eWay-CRM is a solution integrated into the familiar environment of your Outlook from Microsoft. Manageable through a variety of modules, it extends your Outlook to oversee all aspects of your company. It allows you to track sales, merge e-mails, manage projects, save communications, set up auto-reminders and much more to elevate your established processes. eWay-CRM® works even offline, all data is automatically synchronized after going online. Available also for iOS and Android phones. Hosted cloud monthly subscription is available. We are constantly striving to accommodate industry expectations when it comes to the availability of affordable SAAS CRM solutions for SMBs and Corporates. You can use our eWay-CRM Free version for single users, alternatively you can try our 30 day Trial of eWay-CRM Premium for multiple users. eWay System is proud to be ranked in the Top 20 of “Most Affordable CRM Solutions” by Capterra, an independent software review platform. Be effective! With eWay-CRM in Outlook.
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eWay-CRM Reviews (244)
- ★★★★★164
- ★★★★★69
- ★★★★★10
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
eWay-CRM is overwhelmingly praised by users, particularly for its Outlook integration and ease of use. Most reviewers highlight that the software delivers strong fundamentals at a reasonable price, especially for small to mid-sized teams seeking a lightweight alternative to enterprise solutions like Dynamics 365 or Salesforce. The close integration with Outlook—functioning as a seamless add-in rather than a separate program—is consistently cited as a key differentiator. Users also appreciate responsive customer support, flexible customization options, and the ability to track emails, contacts, and deals within a single workspace.
Criticisms are relatively minor and scattered. Some users report occasional syncing issues and performance problems, such as slow report generation, sluggish startup times, or Outlook crashes when multiple add-ins run together. A few mention gaps in functionality—limited direct mail capabilities, weak custom reporting without SQL knowledge, missing call timers, and incomplete Office 365 online support. One long-time user noted slow performance over time, and others found the learning curve steep for less technical staff.
The handful of 3–4 star reviews sit between enthusiasts and detractors, usually citing acceptable compromises rather than serious flaws. Overall, users switching from discontinued tools like Microsoft BCM or frustrated with complexity elsewhere report high satisfaction, suggesting eWay fills a genuine niche for Outlook-centric CRM needs.
★★★★★
Thursday, April 1, 2021
““very high quality product” Overall: overview of all projects, invoices,…”
“very high quality product” Overall: overview of all projects, invoices, contacts, etc. Simple user interface Pros: Easy to use, quality overview of projects, documents, etc. Cons: slow loading of catalizations, occasional outages
★★★★★
Thursday, April 1, 2021
““Very easy to use and a great support team!” Overall:…”
“Very easy to use and a great support team!” Overall: I use it every day and there is almost never a problem. But if there is an issue I always get nice help very fast. Pros: It is very easy to use Good overview Many additional features Cons: None I have not yet tested all features, I mainly use it to manage my customers (Mails, Journals, Infos)
★★★★★
Thursday, April 1, 2021
““Functionality” Pros: All information in one place and perfect database…”
“Functionality” Pros: All information in one place and perfect database Cons: Long uploading some things like searching leads or projects during joining with email or documents.
★★★★★
Thursday, April 1, 2021
““JOB” Overall: Help me to follow job plan, strucure and…”
“JOB” Overall: Help me to follow job plan, strucure and consistance Pros: Practical tool, help definitely in the all sales steps / process especially good guide to the closing sales Cons: not so intuitive but Practical tool, help definitely in the all sales steps / process especially good guide to the closing sales
★★★★★
Thursday, April 1, 2021
““Efficient and helpful” Overall: Overall this is a good system…”
“Efficient and helpful” Overall: Overall this is a good system that could be better but is no way the worst out there in the market. It does everything I require it to do just lacking that star quality that would put it above the rest. Pros: Easy to use. Useful for saving documents from emails. easy system to manage. Cons: Has a tendency to crash or slow down laptop as infrequent, random times.
★★★★★
Thursday, April 1, 2021
“Overall: Overall experience is very good, software is working well…”
Overall: Overall experience is very good, software is working well and helping creating new leads+ closing deals to projects Pros: Easier time management of leads, easy work with software, easy task management Cons: I did not find any major difficulties so far
★★★★★
Thursday, April 1, 2021
““PPI eWay -CRM thhoughts” Overall: Easy to use and great…”
“PPI eWay -CRM thhoughts” Overall: Easy to use and great support whenever there are any technical issues. Pros: Easy to use and allows us to have a full overview of our Sales activities. Now plays an intergral part of our Company's strategic planning Cons: Nothing is perfect but have very few complaints about this software
★★★★★
Thursday, April 1, 2021
“Overall: Database for customers Pros: Workflow sale process and data…”
Overall: Database for customers Pros: Workflow sale process and data base for information Cons: Task management, Reports and Journals (no checking of spelling)
★★★★★
Thursday, April 1, 2021
““Great Product” Overall: very good and easy to use Pros:…”
“Great Product” Overall: very good and easy to use Pros: Very easy to use and extremely efficient Cons: Tendancy to crash or slow down my laptop
★★★★★
Thursday, April 1, 2021
““eWay: make it the easy way” Overall: very happy with…”
“eWay: make it the easy way” Overall: very happy with it Pros: Everyone can add new businesses and contacts easily. I really appreciate the simplicity overall. Cons: long loadingtimes sometimes.
