h2desk
★★★★★ 4.2 · 17 Reviews
What is h2desk?
No description yet for h2desk.
Alternatives to h2desk
LiveAgentSpotlightLiveAgent provides a complete help desk and live chat platform that brings all customer communications together in one hybrid… Learn more about LiveAgent.
ZendeskZendesk is a cloud-based customer service software platform that provides a range of tools and features to help businesses… Learn more about Zendesk.
FreshdeskFreshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful… Learn more about Freshdesk.
HostechSupportHostechSupport offers its customers, the best support experience in the industry. We offer quality and 24x7 technical support… Learn more about HostechSupport.
Help ScoutHelp Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content… Learn more about Help Scout.
Zoho DeskFounded in 1996, Zoho Corporation is the software company behind three great brands: Zoho, ManageEngine and WebNMS. Zoho offers… Learn more about Zoho Desk.
HaloITSMHaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. With over 25 years of… Learn more about HaloITSM.
UbersmithInfos Ubersmith is a leader in subscription management software for the cloud and beyond. Headquartered in New York, Ubersmith… Learn more about Ubersmith.
versaSRSVersaDev is an Australian company developing business software solutions to customers across the globe. Details about our… Learn more about versaSRS.
Salesforce Small BusinessSalesforce Essentials makes it possible to tap into the power of Salesforce to build stronger customer relationships with a… Learn more about Salesforce Small Business.
h2desk Reviews (17)
- ★★★★★6
- ★★★★★9
- ★★★★★1
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
H2desk delivers solid helpdesk functionality at a competitive price, though support responsiveness and documentation are inconsistent across users.
Most users praise the software's ease of use and multi-site management, which lets businesses centralize tickets from multiple websites in one place. The cloud setup streamlines operations and frees up time for client-facing work. Users also consistently highlight h2desk's responsive support team and the value it offers compared to pricier competitors like Zendesk. Several reviewers noted the product is constantly improving and worth the initial learning curve.
The main criticisms centre on support reliability and missing features. One user reported failing to reach the support team for days before purchase, while another requested phone support options and stronger reporting capabilities around ticket metrics and SLA tracking. Documentation was mentioned as needing improvement. A few users flagged minor interface quirks and noted the setup required patience, though most felt this was offset by long-term benefits.
Overall, h2desk works well for small-to-medium businesses managing distributed operations, but potential buyers in time-sensitive situations should verify current support response times, and those needing advanced analytics should check whether recent updates addressed reporting gaps.
★★★★★
Thursday, January 17, 2013
RdkGlobal“If you are looking for a reliable help desk software,…”
If you are looking for a reliable help desk software, look no further! We were looking for software what would be able to handle multiple websites support tickets in one place and tried h2desk. It was a great choice! Having 6 merchant websites we can manage all our tickets in one place. System automatically imports emails for you and sends ticket notifications to your customer. There are things to be improved but in general software is great. What I would like to point out to the reader is the level and quality h2desk support team provide. You can revert to them with any issue you have and one way or another your problem will be solved. Being a webmaster I know how important support is and h2desk sure have it! I would recommend h2desk to anyone who is looking for a long term reliable ticketing software with an outstanding support.
★★★★★
Tuesday, December 25, 2012
K2 INC.“We have several small businesses within our corporation. Being able…”
We have several small businesses within our corporation. Being able to manage all those sites with one service is wondeful. We have eperienced a few difficulties with the techs but I am sure it was just miscommunication on both parts.
★★★★★
Friday, December 21, 2012
“I highly recommend this website due to its website being…”
I highly recommend this website due to its website being very easy to navigate. The most important part is that this can really help your business with all the options it has!
★★★★★
Tuesday, December 18, 2012
ACW“I am very satisfied with this company. My business recently…”
I am very satisfied with this company. My business recently began our cloud experience, and so far the results have been fantastic! This company is helping my business run much more smoothly and efficiently than ever, and I highly recommend them.
★★★★★
Monday, December 17, 2012
“I was highly satisfied with the quality product that this…”
I was highly satisfied with the quality product that this company provided for my business. Putting all of the files on our cloud makes everything go much smoother. They come highly recommended from me.
★★★★★
Thursday, December 13, 2012
“This is a great looking website and is easy to…”
This is a great looking website and is easy to navigate. It has a lot of relative information and it is also aesthetically pleasing. However, there are a few things that don't make it perfect. Such as the fact that the "pricing & signup" link is always highlighted, no matter what page of the website you are on.
★★★★★
Monday, December 10, 2012
“h2desk took some puzzling over before it was up and…”
h2desk took some puzzling over before it was up and running, but once it was things have been running more smoothly than ever before. With a little patience, this purchase will be well worth it.
★★★★★
Tuesday, December 4, 2012
State+Agency“Horrible.+I+have+been+trying+to+configure+this+for+our+agency+but+I+had+a+few+questions+before+we+purchased.+I've+been+trying+to+contact+them+for+4+days!.+I+give+up,+I'll+go+with+a+different+product+that+is+more+expensive+so+I+know+that+if+there+is+ever+an+issue,+we+wont+have+to+go+a+week+or+more+without+being+able+to+accept+tickets.+A+customer+service+/+ticketing+system+company+that+doesn't+answer+their+own+tickets.+I've+put+in+3+so+far.”
Horrible.+I+have+been+trying+to+configure+this+for+our+agency+but+I+had+a+few+questions+before+we+purchased.+I've+been+trying+to+contact+them+for+4+days!.+I+give+up,+I'll+go+with+a+different+product+that+is+more+expensive+so+I+know+that+if+there+is+ever+an+issue,+we+wont+have+to+go+a+week+or+more+without+being+able+to+accept+tickets.+A+customer+service+/+ticketing+system+company+that+doesn't+answer+their+own+tickets.+I've+put+in+3+so+far.
★★★★★
Friday, November 30, 2012
Tech Solutions“Simplifying operations allows me to spend more face time with…”
Simplifying operations allows me to spend more face time with the clients, which makes them feel at ease and my job less stressful.
★★★★★
Monday, November 26, 2012
Capital+Flooring“Great+product!+Super+easy+to+set+up+and+use!+Happy+to+have+found+this+for+our+small+company!+Will+continue+to+use+for+a+long+time.”
Great+product!+Super+easy+to+set+up+and+use!+Happy+to+have+found+this+for+our+small+company!+Will+continue+to+use+for+a+long+time.