h2desk
★★★★★ 4.2 · 17 Reviews
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h2desk Reviews (17)
- ★★★★★6
- ★★★★★9
- ★★★★★1
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
H2desk delivers solid helpdesk functionality at a competitive price, though support responsiveness and documentation are inconsistent across users.
Most users praise the software's ease of use and multi-site management, which lets businesses centralize tickets from multiple websites in one place. The cloud setup streamlines operations and frees up time for client-facing work. Users also consistently highlight h2desk's responsive support team and the value it offers compared to pricier competitors like Zendesk. Several reviewers noted the product is constantly improving and worth the initial learning curve.
The main criticisms centre on support reliability and missing features. One user reported failing to reach the support team for days before purchase, while another requested phone support options and stronger reporting capabilities around ticket metrics and SLA tracking. Documentation was mentioned as needing improvement. A few users flagged minor interface quirks and noted the setup required patience, though most felt this was offset by long-term benefits.
Overall, h2desk works well for small-to-medium businesses managing distributed operations, but potential buyers in time-sensitive situations should verify current support response times, and those needing advanced analytics should check whether recent updates addressed reporting gaps.
★★★★★
Friday, November 23, 2012
US+Industries“h2desk+gives+my+company+the+opportunity+to+focus+on+other+aspects+and+projects!+It's+great+versatility+and+ease+of+use+has+helped+our+clients.+We+will+continue+to+use+h2desk!”
h2desk+gives+my+company+the+opportunity+to+focus+on+other+aspects+and+projects!+It's+great+versatility+and+ease+of+use+has+helped+our+clients.+We+will+continue+to+use+h2desk!
★★★★★
Thursday, November 8, 2012
Ecteon,+Inc.“I'm+so+impressed+by+the+functionality.++There+are+a+few+features+that+outshine+what+we+had+previously.++Every+request+I've+sent+has+been+responded+to+in+a+timely+manner+and+I'm+very+satisfied.++Documentation+could+be+better,+but+when+is+that+not+the+case?+”
I'm+so+impressed+by+the+functionality.++There+are+a+few+features+that+outshine+what+we+had+previously.++Every+request+I've+sent+has+been+responded+to+in+a+timely+manner+and+I'm+very+satisfied.++Documentation+could+be+better,+but+when+is+that+not+the+case?+
★★★★★
Friday, September 28, 2012
SEO Library Center“h2desk has been essential for our day to day business.…”
h2desk has been essential for our day to day business. The product itself is constantly improving. Due to budget restraints, we could not afford a "zendesk" type of helpdesk solution, and I couldn't be happier with h2desk. I have demo'd several other products and this one had the most features and the best price.
h2desk is always very helpful in terms of customer service. I have submitted probably 20+ tickets to their support team and every single issue has been addressed and resolved.
I would highly recommend h2desk.
★★★★★
Monday, September 24, 2012
Hanna Instruments, INC.“Having 42 offices through-out the world H2Desk has made very…”
Having 42 offices through-out the world H2Desk has made very easy for me to deal with the day to day issues, with each office.
★★★★★
Thursday, September 20, 2012
accountsIQ“h2desk+provides+a+value+for+money+product+with+very+good+support+via+email.”
h2desk+provides+a+value+for+money+product+with+very+good+support+via+email.
★★★★★
Wednesday, September 19, 2012
Image+Integration+Systems,+Inc.“I+would+like+the+option+for+phone+support.+Also,+reporting+is+a+bit+weak+in+terms+of+metrics+(length+of+time+a+ticket+was+open,+avg+opened/closed+per+week,+level+tracking+so+we+can+tell+how+many+level+1,+2,++etc,+tickets+were+opened).+Overall,+we+have+been+very+happy+with+the+product+and+our+clients+have+responded+well+to+it.”
I+would+like+the+option+for+phone+support.+Also,+reporting+is+a+bit+weak+in+terms+of+metrics+(length+of+time+a+ticket+was+open,+avg+opened/closed+per+week,+level+tracking+so+we+can+tell+how+many+level+1,+2,++etc,+tickets+were+opened).+Overall,+we+have+been+very+happy+with+the+product+and+our+clients+have+responded+well+to+it.
★★★★★
Wednesday, September 19, 2012