One word: SUPERB!
We could not be as successful as we are without the excellent help we receive from customer service, specifically, Eugene B. He is the most responsive, technically savvy tech rep I have dealt with in my 30 years in business. He listens, responds quickly, and gets us rolling again whenever we call. Likewise, the business office is very efficient, friendly, and responsive. If your company works with Quickbooks and needs remote data interaction, Tecom/HandiFox is worth your evaluation. And yeah, op shelf support and customer service.