These guys are not organized, difficult to work with, and ignore their customers. Two years ago we signed up for a server and paid a full year in advance, which came to over $100. Lo and behold they STILL charged us monthly ON TOP of our having pre-paid for the year! Unfortunately, we didn't notice this theft until past three months, at which time Host Havoc would not do anything about it or refund any money. We immediately quit and went to a competitor. We told them to cancel our account. However, Host Havoc didn't stop our service. We sent them 3-4 emails asking them explicitly to stop our service. The last email we sent was in capitol letters, we told them everything we could think of: "STOP BOTHERING US, STOP OUR SERVICE, QUIT, UNSUBSCRIBE," etc. We did not know how to make it more explicit. Now, two years later, this company is sending us a new bill starting next week for a full year! They told us that we never unsubscribed! It is ridiculous. So we just sent then ANOTHER email asking them to stop our service, who knows if they will listen. Basically, the office that runs this company must be a total wreck.