What is Host Papa?
HostPapa is a privately-owned company headquartered in Burlington, Ontario. Hostpapa also has locations in 11 other countries around the world. At HostPapa, we consider every one of our customers to be a part of our family. That's why our motto is "Let Papa take care of you!"? We understand that our customers'? web sites are important and that they need to be able to count on us to ensure that their service is not interrupted. We have established a solid foundation to offer hosting solutions and cloud services for small and medium-sized businesses that is reliable, easy-to-use, and customer service-oriented, all for a low cost. At HostPapa, we value our customers and recognize their need for outstanding customer service. We are not satisfied until our customers are! With HostPapa you get: Feature-rich hosting packages Money-back guarantee FREE domain registration Uptime guarantees Online knowledgebase / support Help with using the tools / getting set up Ecommerce capabilities Free apps and marketing credits With HostPapa you can depend on: Dedicated customer service Quality equipment Maximum guaranteed uptime Highly functional tools for administration The leading feature set available Secure and reliable backups A solid and honest business partner Careers at HostPapa A career at HostPapa is fun, laid back, rewarding and challenging. We offer continuous learning and opportunities for career advancement. If you think you have the skill-set to work with us and love to work in a fast-paced environment then HostPapa is definitely the place for you! It is our goal at HostPapa to help our employees advance in their careers. By adopting an on-going, hands-on learning environment, our employees are continuously growing and expanding their knowledge-bases. We believe that employee education and training are essential, not only for our staff, but also for our customers.
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Host Papa Reviews (36)
- ★★★★★28
- ★★★★★5
- ★★★★★0
- ★★★★★1
- ★★★★★2
Review Summary
Generated using AI from real user reviews
Host Papa earns strong praise for affordability, ease of use, and reliability, though a small group of users report severe support response delays.
The vast majority of reviews highlight consistent strengths: competitive pricing, a user-friendly cPanel interface, solid uptime (often noted as 99% or better), and responsive customer support via chat, email, or ticket systems. Users appreciate the straightforward setup process, helpful knowledge base, and the ability to manage multiple domains and subdomains. Several long-term customers (3–5+ years) credit the company's Canadian operations and green energy commitment. Reseller packages and bundled domain-hosting deals are cited as particularly good value.
A handful of 1–2 star reviews paint a starkly different picture. These users report extended wait times for support (5 to 24 hours), unresponsive channels across phone, email, and chat, and server downtime that went unaddressed. One customer left after just three months. These complaints suggest support quality may be inconsistent or degraded during peak periods, though they represent a clear minority in the review set.
Most buyers report smooth experiences with fast resolutions. If reliability and hands-on support matter most to you, Host Papa's track record is largely positive—but potential high-volume users should inquire about current support SLAs.
★★★★★
Wednesday, November 5, 2014
“We have been using Host Papa for a couple of…”
We have been using Host Papa for a couple of years now. We like them because they are competitively priced, reliable, extremely user friendly and have great customer/tech service. Host Papa has provided us with a hassle-free hosting service that we couldn't be happier with.
★★★★★
Friday, October 10, 2014
“We have been using Hostpapa for a number of years…”
We have been using Hostpapa for a number of years now and found thier service to be excellent. Their support is particularly good and is always willing to work through any issues (very very few) that we have had. I would highly recommend them, they have a great selection of apps available to use if required and our website has been up for 99% of the time we have hosted there.
★★★★★
Thursday, September 25, 2014
“Hello readers! I've been using hostpapa for a few years…”
Hello readers! I've been using hostpapa for a few years in Canada, I've been impressed with the overall quality of their service. It's easy to use, customer support is responsive and helpful - that is very important to me. Because time is money in the business. Great price range, and I like the "one shop stop" package like deals they offer (hosting / domain / email / support) all at once.
★★★★★
Wednesday, September 17, 2014
BVP“We have been with Host Papa for over 5 years…”
We have been with Host Papa for over 5 years and are very pleased with them. I have recommended them to my clients and now have 9 clients also using Host Papa. I haven't had many problems over the years but when I have they have always been quick to help. Their tech support has been great.
★★★★★
Monday, September 15, 2014
QRCodes Qld“HostPapa makes everything easy! from purchasing a domain name through…”
HostPapa makes everything easy! from purchasing a domain name through to setting up your own server. We purchased a reseller package from HostPapa and thanks to the video help it took no time to set up and now we sell hosting direct to our own clients. Thank you HostPapa...best decision we could have made!
★★★★★
Friday, September 12, 2014
Your Real Estate Agents“We had our sites hosted with another company and were…”
We had our sites hosted with another company and were pay a monthly fee but were limited by the number of domains and sub-domains that we could use. We use a lot of sub-domains in our business so we started looking around for a hosting plan that was unlimited, thats when we found HostPapa. We took out a 3 year plan that allows us unlimited domains, sub-domains and email addresses, all for what is used to cost us for 1 yr with our previous hosting companies limited account. We have now been with HostPapa for over 12 months and have no plans to change. The unlimited account is great and there has not been any time when the service has been down.
★★★★★
Friday, September 12, 2014
dscohen.com“We've been with HostPapa for web hosting for years now.…”
We've been with HostPapa for web hosting for years now. Their pricing is terrific, their customer service is great, they offer tons of software -- far more than we use -- and their special offers are a great deal. I think there may have been one occasion when my site was down due to HostPapa issues, but I'm not sure. Essentialy, outtages aren't an issue. I'm happy!
★★★★★
Thursday, September 4, 2014
MRDV“We have just made our first site with the HostPapa…”
We have just made our first site with the HostPapa software... Very Easy... in the near futur we should upgrade to other features available with HostPapa
★★★★★
Friday, August 29, 2014
The Foxrock Inn“Host Papa has changed the way we run our business,…”
Host Papa has changed the way we run our business, it has given us the freedom to make our own changes and take complete control of our website. Before we had to ring or email our webmaster to make changes, as he was very incompetent and slow at making changes, it could be up to a week before the changes are made. In our BnB business, if we decide to change our rates or promote a special, we need to make our customers aware immediately, not days after. With Host Papa, it was easy to use, easy to upload, and within seconds our site was ready. There is also plenty of tools to utilize from the CPanel and great instructions. Thanks to Host Papa we now have a convenient way of updating our website. I would recommend them highly.
★★★★★
Friday, August 29, 2014
Progressive Aviation Solutions Pty Ltd“We have been with HostPapa for a number of years…”
We have been with HostPapa for a number of years now and have been extremely satisfied. The web hosting is easy to use competitively priced and very reliable.