What is Host Papa?
HostPapa is a privately-owned company headquartered in Burlington, Ontario. Hostpapa also has locations in 11 other countries around the world. At HostPapa, we consider every one of our customers to be a part of our family. That's why our motto is "Let Papa take care of you!"? We understand that our customers'? web sites are important and that they need to be able to count on us to ensure that their service is not interrupted. We have established a solid foundation to offer hosting solutions and cloud services for small and medium-sized businesses that is reliable, easy-to-use, and customer service-oriented, all for a low cost. At HostPapa, we value our customers and recognize their need for outstanding customer service. We are not satisfied until our customers are! With HostPapa you get: Feature-rich hosting packages Money-back guarantee FREE domain registration Uptime guarantees Online knowledgebase / support Help with using the tools / getting set up Ecommerce capabilities Free apps and marketing credits With HostPapa you can depend on: Dedicated customer service Quality equipment Maximum guaranteed uptime Highly functional tools for administration The leading feature set available Secure and reliable backups A solid and honest business partner Careers at HostPapa A career at HostPapa is fun, laid back, rewarding and challenging. We offer continuous learning and opportunities for career advancement. If you think you have the skill-set to work with us and love to work in a fast-paced environment then HostPapa is definitely the place for you! It is our goal at HostPapa to help our employees advance in their careers. By adopting an on-going, hands-on learning environment, our employees are continuously growing and expanding their knowledge-bases. We believe that employee education and training are essential, not only for our staff, but also for our customers.
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Host Papa Reviews (36)
- ★★★★★28
- ★★★★★5
- ★★★★★0
- ★★★★★1
- ★★★★★2
Review Summary
Generated using AI from real user reviews
Host Papa earns strong praise for affordability, ease of use, and reliability, though a small group of users report severe support response delays.
The vast majority of reviews highlight consistent strengths: competitive pricing, a user-friendly cPanel interface, solid uptime (often noted as 99% or better), and responsive customer support via chat, email, or ticket systems. Users appreciate the straightforward setup process, helpful knowledge base, and the ability to manage multiple domains and subdomains. Several long-term customers (3–5+ years) credit the company's Canadian operations and green energy commitment. Reseller packages and bundled domain-hosting deals are cited as particularly good value.
A handful of 1–2 star reviews paint a starkly different picture. These users report extended wait times for support (5 to 24 hours), unresponsive channels across phone, email, and chat, and server downtime that went unaddressed. One customer left after just three months. These complaints suggest support quality may be inconsistent or degraded during peak periods, though they represent a clear minority in the review set.
Most buyers report smooth experiences with fast resolutions. If reliability and hands-on support matter most to you, Host Papa's track record is largely positive—but potential high-volume users should inquire about current support SLAs.
★★★★★
Friday, August 22, 2014
Not-for-profit“I run a not-for-profit site dedicated to offering meditative content.…”
I run a not-for-profit site dedicated to offering meditative content. Therefore, I wanted a trouble-free hosting company that offered the most for the least. And I found Host Papa. This is the best web hosting company by far. They take care of my domain registration, they offer a lot of important features at a very low price, and yet you get almost 100% availability, unlimited bandwidth, huge storage space, and full integration with Dreamweaver, which is very convenient for me. I design my own content and interface, and it is instantly synchronized with Host Papa without a glitch. I have never had any problems whatsoever. Also, I use their secure services which happened to be very effective last year, as they detected an infected site that one of my outgoing links was pointing to. Safety for me and safety for my visitors. True peace of mind! And their control panel provides all the statistics you could ever dream of. I am in my 3rd year with Host Papa, and I am very very happy with them! I highly recommend Host Papa. It really is the best bang for the buck.
★★★★★
Wednesday, August 20, 2014
TimTec“We have been using HostPapa to host small scale business…”
We have been using HostPapa to host small scale business websites, and we have had great results so far in New Zealand. No known downtime, their DNS system is great, emails never get lost etc. Occasional spam issues, but these are normally due to incorrectly configured cPanels.
★★★★★
Wednesday, August 20, 2014
Sacred Journey Doula Services“When it came time to build my website I was…”
When it came time to build my website I was seeking a company where I wouldn't have to worry about downtime & the site would be fast and responsive. Host Papa has provided that and a simple CPanel interface that easily allowed me to explore many other possibilities. The customer support is fast and friendly. I recommend Host Papa for your hosting needs, it will be the only one you will ever need.
★★★★★
Tuesday, August 19, 2014
VoD2.com“I have been hosting sites with HostPapa for over 3…”
I have been hosting sites with HostPapa for over 3 years now and I am very satisfied with the service. Every time we had an issue, HostPapa was able to solve it quickly. The Online Chat feature has proven to be very efficient in solving most of our issues. They even have multilingual staff that were able to help us in our language. Futhermore, the price for the hosting services is very reasonnable. No hidden fees whatsoever. I would never move anywhere else. HostPapa is number 1 for me.
★★★★★
Monday, August 18, 2014
We PhotoBooth You“Host Papa is by far the best hosting company ever.…”
Host Papa is by far the best hosting company ever. I live in Audtralia and have never had an issue with performance at all. cPanel is easy to use and makes creating your website fun!
★★★★★
Friday, August 15, 2014
Cayor Enterprises“great experience with hostpapa over the past 2 years!!! Already…”
great experience with hostpapa over the past 2 years!!! Already have 3 sites with them and about to add another 3!!
★★★★★
Wednesday, August 13, 2014
everjourney.com“Over the 5 years I have been with Hostpapa, I…”
Over the 5 years I have been with Hostpapa, I have not had any major complaints with their service, their uptime, or their hosting. The hosting speed has always been satisfactory on their end even though it's shared hosting. There have been a few downtimes, but they have been rare, and have not exceeded their guarantee. I have not had to wait too long for any requests or inquiries. The control panel is adequate, and they have been good about keeping up with php/mysql versions. I do not plan on switching hosts in the forseeable future, and have recommended their service to friends and clients due to their price and green efforts.
★★★★★
Tuesday, August 12, 2014
Self-Employed“Host Papa has gotten quite large over the last 10…”
Host Papa has gotten quite large over the last 10 years, however, it has maintained a small company environment, meaning it still feels like you are talking to a friend that can seek a speedy resolution to any problem. This should remain! Plus I will tell you this, I have been suffering for a VERY long term(20yrs) and as it's "NEW" to the medical profession, some doctors say it's in men's heads. I've ridden dirt bikes since I was in grade school. I've cracked/bruised ribs and put my head off to one side by about 2 inches in a small and simple accident. It took about a year to get my head straight and my muscles all more or less back in order. One trap muscle is still higher than the other. Sorry the POINT, I know pain...morphine levels of PAIN! The CP-CPPS (chronic prostatitis/chronic pelvic pain syndrome) has left me homeless and in a ditch...yes legal action is under way as I am an M/F+ IT-Consultant, but was working for a large multinational, who would not give me long term disability and their hired doc (who never even saw me), told them it was psychological! I was the poster child of the last research study, where some are as young as 15 (pre-sexual activity), mine started slightly later! WHY AM I TELLING YOU THIS !!? Once Host Papa heard this they renewed my account at a GREATLY discounted rate so that I could at least further my Net_Dev education. I WAS FLOORED AND STUNNED as $20/day does not go far. THUS, I move ahead with a tear rolling down my cheek, this time not from pain but from human compassion. This is NOT the exception but the rule...try that with Rogers or Bell! Joe Riverdale (alias) – YorkWebDev.com (Blank for NOW :) !)
★★★★★
Monday, August 11, 2014
Tecalli“Host Papa hosting provides a very good service and options.…”
Host Papa hosting provides a very good service and options. Quality-Price is excellent and customer service responds fast.
★★★★★
Monday, August 11, 2014
self-employed“I switched to HostPapa on the recommendation of a friend…”
I switched to HostPapa on the recommendation of a friend and I've been extremely satisfied with their hosting service. My previous host was solid but their interface was too complicated for my intermediate level skills. This is not the case with HostPapa! Their interface is extremely user friendly, their knowledge database is excellent, and if you open a ticket it is dealt with quickly and efficiently. I also appreciate the fact that my hosting plan is so inexpensive and so robust! And they run on 100% green energy - what's not to love about that? I highly recommend HostPapa.