HostKoala Reviews

Avienne Chin from LC Digital (26 - 50 Employees)

Has been their customer service for over a year, compared to other providers like Godaddy and Bluehost they offered affordable plans.

Their service is great, their customer support team is always ready to respond and resolves any concerns I have promptly.

Grace from MEDI-LINK (11 - 25 Employees)

We've hosted our site with them for a bit now, and never had any downtime. We contacted support several times per year, and our issues were solved within a reasonable amount of time.

Vicky S from Lootie (11 - 25 Employees)

Dumpster fire of a host. The customer support suspended my account. I instantly switched hosts and they suspended me for doing so, and refunded my last payment without letting me transfer my files. Horrible experience.

Amy from jyholdings sdn bhd (2 - 10 Employees)

My company has been with Host Koala for the past 4 years.

The control panel was easy to use, and the service came with daily backups, which ended up being extremely important to us, so we could roll back some changes.

Customer service has been excellent, and they have went out of their way to fix our WooCommerce site.

Prices are fair, and the overall experience has been very good.

Darren from Smile Dental (2 - 10 Employees)

I moved from FatCow around 2 years ago, due to their high renewal fees. I went from paying $134 a year to $24 per year.

I have only contacted support several times, and everything is fine. They were able to migrate my Wordpress over smoothly without any issue at all.

Performance wise, they are similar to fatcow, and I haven't noted much downtime, if any, at all so far.

May the prices stay low and performance stay high for many more years to come

John Rwight from tugri (11 - 25 Employees)

DO NOT BUY HOST KOALA FOR HOSTING!!!

They suspended my account because I left a review they did not agree with, and are refusing to give me my 2 years of posts and data on the hosting account.

Let me tell you why. First, they will blame you if something goes wrong on their end. For example, they keep blocking my IP from accessing my server because (They say I'm logging in with the wrong password). Then they completely block my IP and I have to send in a ticket to log into the panel OR EVEN VISIT MY DOMAIN.

After sending a ticket in they take 8 Hours to respond to an emergency ticket. Usually, its around 24 hours, so there are 24 hours you cannot access your website or server. They have this stupid firewall called "Immunify" they claim I'm entering my email password in the wrong, I have no e-mail clients that are entering in a password AT ALL, I have no clue what's wrong with them. They will not disable Immunify, sometimes on your server, you have to complete a captcha to get EMAIL.

Can you imagine the experience your customers/browsers on your site get from having to fill out a captcha just to view something on your site?

They refuse to help besides "You're welcome to a refund pro-rated of course, we don't care about your 24-hour downtime and we will not disable the program that makes the user fill in a captcha just to view your site".

What an absolutely horrible experience. This latest time the support person claims I did not get blocked, yet the moment she replied I was magically unblocked from the server again. Ughh horrible experience.

Amy from jyholdings sdn bhd

Price is extremely good value.

Stable and quick service, and I never had any downtime. Support was helpful when I contacted them.

Would recommend their services !

Lee Kong from lee

Very cheap, very reliable service.

Migrated from BlueHost who was charging 1200% more of what I'm currently paying for Host Koala, and am very happy.

Thanks HostKoala!