Contact tucows.com to help you transfer your domain as fast as you can! Its the only way I could get the info and codes needed to make a transfer.
Honestly, this has been one of the worst experiences I've ever had! With billing issues, problems caused by not receiving emails and the server going down, I’ve had absolutely ZERO response to phone calls, messages and open tickets. And no way to access the information needed to transfer my domain due to Nameserver addresses missing and an inability to input needed info after customer log in to have the EPP codes sent to me by email. It started a few years ago when Go Big Media sold my account to Hyperstreet, owned by Nathan Oulman. Significant server issues happened, but I was able to at least get replies to open tickets and could reach Nathan by phone. He apparently was the only one operating the business, poorly at that. One time the server went down for nearly a month and I could not access email and my web site was offline. Then, after that, my domain was suspended due to supposed non-payment. But I was signed up for auto renew AND was charged. Still I was notified of non-payment and locked out of my emails and the web site went down. After much effort to reach customer service and no response, I discovered that I had saved Nathan’s cell, that he gave me once when calling for tech support. I called and he answer, “Hello.” Nonetheless, I was relieved when he was able to straighten out the billing and I was back up and running. Then, I started having a situation where I received some emails, but not all emails. They got kicked back to the sender with a SERVERFAIL notice. I can't even calculate how much business I might have lost. Since I still had Nathan's cell number, I called. This time, I got an outgoing message saying he's a real estate agent. I left messages asking for him to call me back. He never did. Then one time I called from my cell, but did not leave a message. He called me back I presume thinking that I was going to buy a house. I told him how outrageous the circumstance were. He told me he sold the company, but still had access to the servers (?) and could help me out, but was headed into a meeting and would call me back. That was nearly two months ago. Even after more attempts to reach him and leaving messages and texts, he never responded. I’m just glad I finally figured a way to get out from under this, thanks to the tips I got from Verve Hosting, my new hosting company.
If I could … I would leave no stars.