Inphonite Reviews

Therese Zaiger from Mid Valley Counseling Center

Pros: What we liked most about this software was the variety of customized in features that were available when implementing the software. In addition, the training, follow up and on going support was a very strong factor in continuing to work with Inphonite Voice.

Cons: So far, we have not had any negative feedback from the clients or providers we serve.

Comments (Benefits): During the 1st week of use, we had some glitches in the program. We had not only the tech follow up and fix the problem promptly but we had the manager reach out to us to make sure we were satisfied with the results. This gave us more confidence not only in the product but the support we would be able to rely on in the future.

Lorren Cason from Yoakum Community HOspital

Pros: It has decreased patients missing appointment due to forgetting time or date. The was it is set up in our Redoc system there is no extra work for us to send out the reminders. It has also made it easier for patients to let us know they will not be making the appointment.

Cons: I have had some patients complain the message sounds "cold" or generic to them.

Reasons for Choosing InphoniteVoice: It came with Redoc Xfit.

Comments (Benefits): The reminders have helped decrease the number of missed visits due to forgetting appointment.

Cynthia Garner from Pediatrics Ophthalmology

Pros: The product is very easy to use and very cost effective.

Cons: I wish it would update Centricity that message was sent

Reasons for Choosing InphoniteVoice: Ease of use and cost.

Colleen Kroeger from Summit Healthcare Therapy Services

Pros: It makes reminder calls and we get an email for the responses.

Cons: It can cut off the message or cuts off the caller.

Comments (Benefits): It is difficult to change preferences. It has been reliable.

Linda Sherry from Dr. William Zammerilla

Pros: Customer service is great, any problems we've had were resolved immediately.

Cons: It doesn't integrate into our dental software (our dental software doesn't like 3rd party software). But it does everything else we need it to do and customization was easy.

Reasons for Switching to InphoniteVoice: Pricing was about 1/2 our other company.

Becca Meyer-Grittner from Workwell Occupational Medicin

Pros: Ability to manage multiple clinic sites under one account

Cons:there is not anything i can think of at this time that has been negative about the software.

Reasons for Choosing InphoniteVoice: ease of use, flexibility, ability to manage multiple sites in one system

Comments (Benefits): Wanted to utilize reminder call service for two reasons: 1. Take the task off the staff in the clinic reducing work load, and increasing staff face to face time with patients in the clinic.
2. Reduce no shows and cancellations.

John McKinley from Community Mental Health Center

Pros: What I like first and foremost is the Inphonite support!! I put a request in and hear back most times within 15 minutes. Product functionality works exceptionally well also, very happy with the outcomes of our messages sent.

Cons: My least favorite feature is the reporting, feel canned and can't do a lot of customization. Definitely better reporting would make this an over the top product for me

Reasons for Choosing InphoniteVoice:We were working with a current vendor for our EHR needs and they had a relationship with Inphonite. Once we saw how the product meshed with our EHR system it made it easy to transition to using Inphonite.

Comments: Overall been a great experience! At the onset sales worked with us on overviews, demos, etc. and made us feel very comfortable with our purchase, no pressure approach. Support as mentioned has been fantastic, can't say enough about the help I've received. I would suggest this product to anyone looking for a message reminder syste