What is isolved?
isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud™ is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage™, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes™ to grow their companies and careers. Learn more at www.isolvedhcm.com.
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isolved Reviews (1489)
- ★★★★★1,095
- ★★★★★350
- ★★★★★3
- ★★★★★2
- ★★★★★39
Review Summary
Generated using AI from real user reviews
isolved receives overwhelmingly positive feedback across all 50 recent reviews, with users consistently praising its ease of use, comprehensive feature set, and responsive customer support.
Users value the platform's ability to consolidate payroll, HR, onboarding, benefits, time tracking, and recruiting into a single integrated system, eliminating the need to re-enter employee data across multiple tools. The customisation options are frequently cited as a major strength, allowing the software to adapt to different industries and business sizes. Payroll processing is repeatedly highlighted as streamlined and accurate, while the employee self-service capabilities—paystubs, PTO, benefits management, W2s—are well-received. Users also appreciate the reporting functionality, fraud protection features, and learning resources like the isolved University.
A few limitations emerge from the reviews. The platform appears less suited for highly mobile or flexible workforces, such as sales teams or field-based therapists with complex scheduling needs. Mobile device onboarding can also be problematic for some out-of-state and warehouse employees without consistent desktop access. One reviewer noted that logging in can be "a multiple-step ordeal," though access improves once authenticated.
Customer service stands out as a consistent competitive advantage, with multiple reviewers naming individual support representatives and praising quick response times and problem resolution. The supportive user community is also mentioned as helpful for learning the system's full potential.
★★★★★
Thursday, May 9, 2024
“isolved is great because of the two viewing options it…”
isolved is great because of the two viewing options it gives you; there is a more simple version to use when you are just needing to clock in and check paystubs, then their original view has every option under the sun regarding forms, taxes, and more. I find the simple view covers 95% of what I need, so that's great!
★★★★★
Thursday, May 9, 2024
“iSolved staff are quick to connect you to the services…”
iSolved staff are quick to connect you to the services and support your business needs to streamline processes.
★★★★★
Wednesday, May 8, 2024
“We currently use isolved for all areas from ATS, LMS,…”
We currently use isolved for all areas from ATS, LMS, Performance, Time, Onboarding, HR Management and Payroll processing. We were looking for a platform that had the capability to change and grow with our clients needs and out own internal needs, which isolved was the only one that checked all of the boxes. Being a true single database, we do not need to reenter the employee information or worry about accruals or time information not flowing over correctly. Once the rules and eligibility is built, we simply need to hire someone in and the system takes over from there.
★★★★★
Wednesday, May 8, 2024
“I handle all things related to taxes in our organization…”
I handle all things related to taxes in our organization so the isolved tax features have been extremely helpful for me compared to our previous software. The quarterly/year end dashboards, reporting options, A2A transmission capability, treasury management features, etc, make my life so much easier. These also cut down on errors and discrepancies that I was previously struggling with.
★★★★★
Wednesday, May 8, 2024
“Staff are really helpful and always so kind. Shreyl Bell…”
Staff are really helpful and always so kind. Shreyl Bell CSR was particularly helpful in resolving a payroll error I had processed. Any time I call with a question, the customer reps are very professional and answer my questions with a positive attitude.
★★★★★
Monday, May 6, 2024
“We use isolved for our weekly Payroll needs as well…”
We use isolved for our weekly Payroll needs as well as for our WOTC tax program and electronic onboarding. isolved has saved us time (and money) with its integrations, efficiencies and exceptional customer service. Everyone at isolved is so helpful any time we have a question. Their customer service is second to none. They are very knowledgeable!
★★★★★
Monday, May 6, 2024
“We use Isolved for all of our HR needs. Isloved…”
We use Isolved for all of our HR needs. Isloved is able to help us do our job more efficiently and quickly, by allowing us to save time on tasks and focus on our employees.
★★★★★
Thursday, May 2, 2024
“Ease of use, ease of integration and implementation, but mostly…”
Ease of use, ease of integration and implementation, but mostly their exceptional customer service. This survey is specifically to address the hospitality and excellent customer service displayed by Mary Murphy, she has time and time again in-depthly gone above and beyond with trouble shooting and navigation. Thank you, Mary Murphy!
★★★★★
Friday, April 26, 2024
“These are the most knowledgeable professionals who are absolute rockstars,…”
These are the most knowledgeable professionals who are absolute rockstars, experienced, kind and responsive. I have never been disappointed with the service I have been provided with and each department is on top of their game. I could not recommend isolved more highly to anyone looking for an HRIS!
★★★★★
Friday, April 26, 2024
“Coming from using and working with other platforms, iSolved by…”
Coming from using and working with other platforms, iSolved by far has the better system and customer service than any other. It is easy to use and understand.
