What is isolved?
isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud™ is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage™, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes™ to grow their companies and careers. Learn more at www.isolvedhcm.com.
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isolved Reviews (1489)
- ★★★★★1,095
- ★★★★★350
- ★★★★★3
- ★★★★★2
- ★★★★★39
Review Summary
Generated using AI from real user reviews
isolved receives overwhelmingly positive feedback across all 50 recent reviews, with users consistently praising its ease of use, comprehensive feature set, and responsive customer support.
Users value the platform's ability to consolidate payroll, HR, onboarding, benefits, time tracking, and recruiting into a single integrated system, eliminating the need to re-enter employee data across multiple tools. The customisation options are frequently cited as a major strength, allowing the software to adapt to different industries and business sizes. Payroll processing is repeatedly highlighted as streamlined and accurate, while the employee self-service capabilities—paystubs, PTO, benefits management, W2s—are well-received. Users also appreciate the reporting functionality, fraud protection features, and learning resources like the isolved University.
A few limitations emerge from the reviews. The platform appears less suited for highly mobile or flexible workforces, such as sales teams or field-based therapists with complex scheduling needs. Mobile device onboarding can also be problematic for some out-of-state and warehouse employees without consistent desktop access. One reviewer noted that logging in can be "a multiple-step ordeal," though access improves once authenticated.
Customer service stands out as a consistent competitive advantage, with multiple reviewers naming individual support representatives and praising quick response times and problem resolution. The supportive user community is also mentioned as helpful for learning the system's full potential.
★★★★★
Wednesday, July 16, 2014
L & C Insurance Brokers“We are thrilled with their iSolved platform. Infinisource continues to…”
We are thrilled with their iSolved platform. Infinisource continues to work on and improve customer service teams with some notable improvements over the past few months. This rating is based upon the quality of their sotware and their service trajectory - wow!
★★★★★
Wednesday, July 2, 2014
★★★★★
Tuesday, July 1, 2014
iliff preschool, inc.“After 38 years I have never been soooooooooo frustrated with…”
After 38 years I have never been soooooooooo frustrated with a payroll company. Do not waste you time with this company.....terrible service....payrolls sent to the wrong address....payrolls that are late....the employees I complain to are just as frustrated as I am!!!!!!!!!
★★★★★
Monday, June 9, 2014
David Flatt Furniture, Ltd“This is the worst company we have ever purchase a…”
This is the worst company we have ever purchase a service from in my 30 + years in business. Incompetent and seemingly understaffed technical support, a product that perhaps, under the right circumstances just might work for someone. Nasty customer service people. It took them 54 days to replace the 2 non functioning clocks they sold us, then they contended that we were outside the 30 day cancellation period. One of the two replacement clocks never worked. STAY AWAY from this company!!!
★★★★★
Tuesday, May 6, 2014
“Can't express enough how displeased and frustrated our company is…”
Can't express enough how displeased and frustrated our company is with using infinisource. We don`t seem to matter to them since we don't receive answers to our questions or get correct information when we do. Our representative is very nice but always comes up with excuses as too why things are wrong. Use another software company or even do it yourself...you'll have better luck!
★★★★★
Wednesday, April 30, 2014
“We switched to Infinisource for our payroll last October and…”
We switched to Infinisource for our payroll last October and have found the company to be severely understaffed. I submitted a question regarding UIA rates 3 weeks ago and still haven't received an answer. While you do have a dedicated customer service rep that person has to go to the tax department, implementation department, benefits department to get answers for you and those departments are way understaffed. I feel it would be a decent company if they would get their customer service act together!
★★★★★
Wednesday, April 16, 2014
Aptalis“Poor customer service. Normal wait times to talk to someone…”
Poor customer service. Normal wait times to talk to someone on the phone are 15 minutes. This company is severely understaffed from a call center standpoint. Their online portal isn't Safari compatible. I would look elsewhere.
★★★★★
Tuesday, December 3, 2013
“This company has been horrible. They do not tell you…”
This company has been horrible. They do not tell you that you need to elect dental if you want coverage for it, since they give you no option for that. Then they did not tell the insurance company about my insurance coverage until I called to find out why I received a bill from a doctor visit. Two months later and week of phone calls I finally got it straightened out. The easy part in this process was calling the insurance company themselves, not the cobra company.
★★★★★
Thursday, October 3, 2013
“Infinisource has created an intuitive and well-designed accounting solution that…”
Infinisource has created an intuitive and well-designed accounting solution that we've absolutely fallen in love with. Great and reliable service that is easy to use and is quite affordable.