What is isolved?
isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud™ is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage™, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes™ to grow their companies and careers. Learn more at www.isolvedhcm.com.
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isolved Reviews (1489)
- ★★★★★1,095
- ★★★★★350
- ★★★★★3
- ★★★★★2
- ★★★★★39
Review Summary
Generated using AI from real user reviews
isolved receives overwhelmingly positive feedback across all 50 recent reviews, with users consistently praising its ease of use, comprehensive feature set, and responsive customer support.
Users value the platform's ability to consolidate payroll, HR, onboarding, benefits, time tracking, and recruiting into a single integrated system, eliminating the need to re-enter employee data across multiple tools. The customisation options are frequently cited as a major strength, allowing the software to adapt to different industries and business sizes. Payroll processing is repeatedly highlighted as streamlined and accurate, while the employee self-service capabilities—paystubs, PTO, benefits management, W2s—are well-received. Users also appreciate the reporting functionality, fraud protection features, and learning resources like the isolved University.
A few limitations emerge from the reviews. The platform appears less suited for highly mobile or flexible workforces, such as sales teams or field-based therapists with complex scheduling needs. Mobile device onboarding can also be problematic for some out-of-state and warehouse employees without consistent desktop access. One reviewer noted that logging in can be "a multiple-step ordeal," though access improves once authenticated.
Customer service stands out as a consistent competitive advantage, with multiple reviewers naming individual support representatives and praising quick response times and problem resolution. The supportive user community is also mentioned as helpful for learning the system's full potential.
★★★★★
Thursday, July 28, 2016
“We switched to Infinisource for payroll and FSA administration (we…”
We switched to Infinisource for payroll and FSA administration (we have been with them for COBRA administration much longer) in January 2016 after many long, painful, and expensive years with ADP. Our implementation team was awesome and we have had very few problems beyond not knowing how to do certain things. They also bent over backward helping us get everything done for the first processing of our ACA forms. When we have had to call Customer Service, they are stellar and highly responsive. I do not understand the negative reviews because our experience has been awesome. The fact that we are saving a considerable amount of money for a far more robust product is just the icing on the cake.
★★★★★
Monday, February 8, 2016
“Our company moved our accounts to TPC iSolved last year…”
Our company moved our accounts to TPC iSolved last year and I'm sorry to say it seems that was a mistake. It's now five full business days into February and every single one of our employees' W-2s are incorrect. Even better, communication with those who should be eager to help correct the situation is lagging. Based on these reviews, I'm finding this payroll company to be incompetent and unprofessional.
★★★★★
Thursday, August 20, 2015
“I have never been more miss lead or felt more…”
I have never been more miss lead or felt more scammed in my life. I was sold a policy that was fraudulent and then dropped when attention was called to the scam. Please beware of this company.
★★★★★
Monday, August 10, 2015
“Infinisource has thought of it all. They offer a range…”
Infinisource has thought of it all. They offer a range of products from COBRA Administration to Payroll and Employee Benefits. We have had great success with their products and look forward to more great years of service.
★★★★★
Monday, August 10, 2015
“We have been with Infinisource for just over two years.…”
We have been with Infinisource for just over two years. Before that we were filling out paper timesheets and had changed payroll providers a number of times. The staff with iSolved and TimeForce (both are a part of Infinisource) are always willing to help us if we run into an issue. Payroll and open enrollment are much smoother and faster for us now that we made the switch to Infinisource. I would definitely recommend Infinisource!
★★★★★
Friday, July 31, 2015
“I have been with Infinisource for about 7 months and…”
I have been with Infinisource for about 7 months and I am very pleased with their payroll software & service. The last payroll service I had was absolutely horrible and I am so happy that I made the switch to Infinisource. So far I have received great customer service and they are knowledgeable and helpful when I need their assistance. All of our employees are on direct deposit and we have never had any problems with the direct deposit. I am surprised by some of the reviews because I have had nothing but a positive experience with Infinisource.
★★★★★
Wednesday, July 8, 2015
“Infinisource is a great payroll software. I have been using…”
Infinisource is a great payroll software. I have been using it for over 6 months now and payroll for over 100 employees is relatively easy and painless. All of our employees receive direct deposit and I have not had any issues with checks not being delivered or going to the wrong place. One new employee gave me the wrong account number and that was quickly and easily resolved. I have received quick and friendly customer service any time I have had questions. There are some features that are not entirely intuitive when you get into benefits and leave accruals or I would have rated it 5 stars.
★★★★★
Wednesday, April 22, 2015
“Do not ever use! The most inept company I have…”
Do not ever use! The most inept company I have ever dealt with. No one will take responsibility on anything or resolve any issues. One year, they only printed half of our W2s and it took weeks on my part to get them to print the rest. I just found out that they never filed our 2014 W2s. They're cheap for a reason. Completely out of compliance on things. They send payroll checks to the wrong location and didn't submit some of our 3rd party checks. AVOID AVOID AVOID. There are not strong enough words to express how much they should be avoided.
★★★★★
Monday, March 9, 2015
“If I could give them 0 stars I would. They…”
If I could give them 0 stars I would. They are by far the worst payroll company I have ever used. Worst customer service and incompetent employees. I had a unemployment tax issue that took over a year to resolve. No one there helped me with anything. There is no personal customer service rep so every time you call you are forced to talk to someone different who just "opens a case" for you then you have to just keep calling to follow up on the case and nothing is ever done and no one will be straight with you. Its horrible. Save yourself and your company. Don't use this payroll company
★★★★★
Monday, November 10, 2014
“Poor customer service. Never get the same answer from different…”
Poor customer service. Never get the same answer from different employees. Pretty much on your own to learn the system. Tons of problems with this system with no timeframe on getting them fixed.
