isolved
★★★★★ 4.7 · 1489 Reviews
What is isolved?
isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud™ is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage™, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes™ to grow their companies and careers. Learn more at www.isolvedhcm.com.
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isolved Reviews (1489)
- ★★★★★1,095
- ★★★★★350
- ★★★★★3
- ★★★★★2
- ★★★★★39
Review Summary
Generated using AI from real user reviews
isolved receives overwhelmingly positive feedback across all 50 recent reviews, with users consistently praising its ease of use, comprehensive feature set, and responsive customer support.
Users value the platform's ability to consolidate payroll, HR, onboarding, benefits, time tracking, and recruiting into a single integrated system, eliminating the need to re-enter employee data across multiple tools. The customisation options are frequently cited as a major strength, allowing the software to adapt to different industries and business sizes. Payroll processing is repeatedly highlighted as streamlined and accurate, while the employee self-service capabilities—paystubs, PTO, benefits management, W2s—are well-received. Users also appreciate the reporting functionality, fraud protection features, and learning resources like the isolved University.
A few limitations emerge from the reviews. The platform appears less suited for highly mobile or flexible workforces, such as sales teams or field-based therapists with complex scheduling needs. Mobile device onboarding can also be problematic for some out-of-state and warehouse employees without consistent desktop access. One reviewer noted that logging in can be "a multiple-step ordeal," though access improves once authenticated.
Customer service stands out as a consistent competitive advantage, with multiple reviewers naming individual support representatives and praising quick response times and problem resolution. The supportive user community is also mentioned as helpful for learning the system's full potential.
★★★★★
Saturday, March 2, 2019
“Love, Love Love Its wonderful there is finally a product…”
Love, Love Love Its wonderful there is finally a product out there that everything is in one technology. Pros Scalable, efficient and easy to use Cons wish I moved sooner!
★★★★★
Friday, March 1, 2019
“Love the Software-Not the Customer Service Up until now it…”
Love the Software-Not the Customer Service Up until now it has been great. However, I have a tax issue and I'm trying to figure out where the mistake is. It is impossible to get support. General Customer Service tells me that I need to wait for the Tax department to respond, but after 15 days of calling and emailing, I am still waiting. This is totally not acceptable. If they want to keep customers, there should be a 24 hour turn around. Pros Price, functionality, ease of use, ability to generate my own reporting Cons Customer service. If you have a simple question, it is easy and I admit they always answer the phone. If it is more technical and requires a different department, such as tax, you will wait and unacceptable amount of time.
★★★★★
Friday, February 8, 2019
“We are currently using this company wide as we have…”
We are currently using this company wide as we have several remote employees as well as several who constantly travel. We like the benefit that this is web-based and anyone can access via the link using our company code. Using TimeForceII helps us better show our profitability on our services since we are a service based. It allows us to run reports monthly and as needed to monitor hours worked on a particular job or service. We also use this for HR purpose of tracking vacation, PTO so that the employee can see the information as well as the automated emails to their supervisors approving their time off.
★★★★★
Sunday, October 7, 2018
“Time saver This product brings to the table all the…”
Time saver This product brings to the table all the solutions I was looking for and streamlines payroll, onboarding, benefit administration all into one place.
★★★★★
Saturday, June 2, 2018
“Top notch HRIS system Pros iSolved is a comprehensive HRIS…”
Top notch HRIS system Pros iSolved is a comprehensive HRIS system that can manage my companies entire HR along with handling payroll through a local processing company. Cons Users must pay for additional modules that allow for additional functionality. The implementation be much more efficient than it currently is.
★★★★★
Tuesday, April 10, 2018
“Needed and HRIS system. Did RFP's for several Co.'s. Went…”
Needed and HRIS system. Did RFP's for several Co.'s. Went with ISOLVED. Implementation Consultant sometimes tried to tell me how to run my business, should have been my first clue! During 'their sell' asked about connectivity to SAP and financials. Went through GL coding process, their GL specialist, had never heard of SAP! Their Customer Service Model is the 'worst! I have one assigned contact, except she has 16 other companies, and has to send in work orders for many things, and then unless I 'hunt them down' I never get resolution. She is nice person, but SPREAD too thin! Oh, and then during year-end, they pull her off clients and put her into a client queue! Who does this during payroll's biggest time of the year! No sense of urgency for anything-including 'funding a payroll', or carrier feeds! Hullo, there are DOL and IRS regs I need to follow too, not just my Co, or ISOLVED! I am embarrased to have recommended them to my Co. and made the switch. . After 2 years, I am leaving them, and having to do this process all over again! Why? Because they cannot get a Customer Service Model that focuses on the "CUSTOMER"! With over 400 payroll providers out there, they need to wake-up and get it together, or they will never compete with the likes of the big gals...... Ceridian/ADP/Paychex. Thought I might be the big fish in their small pond...well, I am the big fish in a tank that is too small to move.
★★★★★
Thursday, March 16, 2017
“Handles everything plus! So far I have had a smooth…”
Handles everything plus! So far I have had a smooth experience with iSolved and it's ability to handle multiple scenarios from certified pay to union dues and it's ability to integrate with our benefit programs.
★★★★★
Thursday, March 2, 2017
“Worst Cobra management company I have ever dealt with. Twice…”
Worst Cobra management company I have ever dealt with. Twice my coverage was dropped with Aetna and I was left with all the work to do in order to fix it. I had to send in the claims manually to Aetna because Infinisource made a mistake.
★★★★★
Friday, February 10, 2017
“The system has no "Control of error" it allows duplicate…”
The system has no "Control of error" it allows duplicate time entered, it allows duplicate time clock ids. When processing payroll it does not alert you when employees have no time and will get no paycheck. It should say when processing payroll, "Are you sure you want to process, the following employees will get no paycheck" It will not let you go back and change a time card after payroll has been submitted. It is a beautiful system that has a great layout however the time keeping portion needs more work. My hopes is that when you call to make a complaint or suggestion, it is heard and gets fixed. we will see.. .. there is no perfect program out there... I am fully aware however to me what matters most is what they do with the suggestions from the people who are using it. Do they fix it, make it better? or just say.. "that is the way it is...." this is a make or break it deal for me.
★★★★★
Thursday, January 5, 2017
“This is one of the least organized, insecure providers I…”
This is one of the least organized, insecure providers I have dealt with. Their web support is for IE (thats right, internet explorer) and the site fails on safari and chrome.
