What is LiveAgent?
LiveAgent provides a complete help desk and live chat platform that brings all customer communications together in one hybrid ticketing system, ensuring effortless access and management. The platform includes a shared universal inbox, real-time live chat, an AI-powered autonomous chatbot, an integrated call center, and a robust self-service customer portal. Packed with features such as advanced automation and 200+ available integrations, LiveAgent equips businesses of all sizes with the tools for exceptional customer service. It also features one of the fastest chat widgets on the market. Trusted by over 150 million users worldwide — including BMW, Yamaha, Huawei, and Oxford University — LiveAgent is a proven choice. Experience it yourself with a 30-day free trial, no credit card required.
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LiveAgent Reviews (367)
- ★★★★★283
- ★★★★★82
- ★★★★★1
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
LiveAgent earns strong praise for being an affordable, easy-to-use helpdesk that consolidates email, chat, and other channels into one system.
Users consistently highlight three core strengths: the platform's straightforward setup and interface, its omni-channel capabilities that unify fragmented communication, and responsive support. Many reviewers compare it favorably to costlier competitors like Zendesk and Freshdesk, appreciating the ticket system, time tracking, and gamification features. Small teams and larger organizations alike report improved organization and faster resolution times.
The main criticisms are sparse but recurring. A few users note the mobile app is basic, and one reviewer flagged bugs, unclear UX details (like email forwarding not auto-populating customer data), and occasional slow loading. Another found the multi-agent chat experience cumbersome compared to other live-chat tools. One dissenting voice rated usability and design as not meeting expectations, though this is an outlier among the 50 reviews.
Overall, the feedback is overwhelmingly positive. The product appears well-suited for teams seeking an intuitive, reasonably priced alternative to enterprise helpdesk platforms, with the caveats that mobile functionality and some UI refinements could be stronger.
★★★★★
Saturday, November 26, 2016
“LiveAgent is great for multi tasking. I wish you can…”
LiveAgent is great for multi tasking. I wish you can do more with the font when anseering tickets.
★★★★★
Saturday, November 26, 2016
“We use LiveAgent to organize our emails and Live Chat…”
We use LiveAgent to organize our emails and Live Chat all into one program and it works flawlessly. It made us much more efficient in handling the workload our customer service team has. The badges you earn are a fun way to have friendly competition with your co-workers too!
★★★★★
Saturday, November 26, 2016
★★★★★
Friday, November 25, 2016
“Life agent is helping us to manage our customer service…”
Life agent is helping us to manage our customer service in all Europe. It provides a lot of tools to work with and makes our customer service even better.
★★★★★
Thursday, November 24, 2016
“It was easy to integrate into my rather complicated Magento…”
It was easy to integrate into my rather complicated Magento site and it works perfectly. I am still learning to use the system, but I was already able to help two customers within few hours that might have otherwise left the site.
★★★★★
Wednesday, November 23, 2016
“Live agent has been very helpful in allowing my coworkers…”
Live agent has been very helpful in allowing my coworkers and I to keep track of most of the queries, tech issues and praise shown to members of staff. Would recommend to anyone that needs to have their emails managed and their work team feel motivated!
★★★★★
Wednesday, November 23, 2016
“I am pleasure about LiveAgent service. Hope you improve better…”
I am pleasure about LiveAgent service. Hope you improve better everyday
★★★★★
Wednesday, November 23, 2016
“I've been working with the Live Agent Platform for the…”
I've been working with the Live Agent Platform for the past tweleves months and i can say that it's awesome.
★★★★★
Wednesday, November 23, 2016
★★★★★
Tuesday, November 22, 2016
“We use LiveAgent to handle support requests from our customers.…”
We use LiveAgent to handle support requests from our customers. This allows us to mark issues as resolved, to easily postpone threads if there is something that can't be fixed just at that moment.Overall, it's a great product, but sometimes there are some minor problems. However, those should not prevent you from using the product, they are more those little bugs that creep into every product, that get resolved pretty quickly.
