LiveAgent
★★★★★ 4.8 · 367 Reviews
What is LiveAgent?
LiveAgent provides a complete help desk and live chat platform that brings all customer communications together in one hybrid ticketing system, ensuring effortless access and management. The platform includes a shared universal inbox, real-time live chat, an AI-powered autonomous chatbot, an integrated call center, and a robust self-service customer portal. Packed with features such as advanced automation and 200+ available integrations, LiveAgent equips businesses of all sizes with the tools for exceptional customer service. It also features one of the fastest chat widgets on the market. Trusted by over 150 million users worldwide — including BMW, Yamaha, Huawei, and Oxford University — LiveAgent is a proven choice. Experience it yourself with a 30-day free trial, no credit card required.
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LiveAgent Reviews (367)
- ★★★★★283
- ★★★★★82
- ★★★★★1
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
LiveAgent earns strong praise for being an affordable, easy-to-use helpdesk that consolidates email, chat, and other channels into one system.
Users consistently highlight three core strengths: the platform's straightforward setup and interface, its omni-channel capabilities that unify fragmented communication, and responsive support. Many reviewers compare it favorably to costlier competitors like Zendesk and Freshdesk, appreciating the ticket system, time tracking, and gamification features. Small teams and larger organizations alike report improved organization and faster resolution times.
The main criticisms are sparse but recurring. A few users note the mobile app is basic, and one reviewer flagged bugs, unclear UX details (like email forwarding not auto-populating customer data), and occasional slow loading. Another found the multi-agent chat experience cumbersome compared to other live-chat tools. One dissenting voice rated usability and design as not meeting expectations, though this is an outlier among the 50 reviews.
Overall, the feedback is overwhelmingly positive. The product appears well-suited for teams seeking an intuitive, reasonably priced alternative to enterprise helpdesk platforms, with the caveats that mobile functionality and some UI refinements could be stronger.
★★★★★
Wednesday, October 18, 2017
“The LiveAgent support teams goes above and beyond every time…”
The LiveAgent support teams goes above and beyond every time I have a question or a problem. I highly recommended! Besides, all I needed was a knowledge base platform and live agent is exactly that!
★★★★★
Monday, October 16, 2017
“Well built software that will help our company.”
Well built software that will help our company.
★★★★★
Thursday, October 12, 2017
“LiveAgent was literally the missing link to our customer service…”
LiveAgent was literally the missing link to our customer service team. We've moved on from a disorganized email-based helpdesk to a fine-tuned system of traceable tickets and employee metrics. It has consolidated the majority of our communication channels into one system and given us the benefits of live chat which has saved so much time and confusion. Highly recommended!
★★★★★
Thursday, October 12, 2017
“In the past, we used several helpdesk software applications, but…”
In the past, we used several helpdesk software applications, but this one seemed the best of all, easy to use and adjustable. It also offers a lot of possibilities and, above all, a lot of optimilization methods for our work. We use several language versions on our site, so ladesk is a very good helper for us and we have nothing to object against
★★★★★
Thursday, October 12, 2017
“Been using LiveAgent for awhile now, and it's safe to…”
Been using LiveAgent for awhile now, and it's safe to say its simply one of the best Help Desk you can find. Awesome for issue tracking, as they even have Gamification elements which is a great initiative to boost productivity within employees. On top of that, price range is also another major point. Great Value. Great Software. Fast Support too if any issue occurs.
★★★★★
Thursday, October 12, 2017
“Great inexpensive solution to manage support activities.”
Great inexpensive solution to manage support activities.
★★★★★
Thursday, October 12, 2017
“I have used 3 different Livechat tools such as LivePerson…”
I have used 3 different Livechat tools such as LivePerson and ZOPIM, and find this livechat tool to be the least favorite. Cumbersome interactions with two agents, finding new chats, juggling multiple chats, etc.
★★★★★
Thursday, October 12, 2017
“LiveAgent meets the needs of our clients thanks to its…”
LiveAgent meets the needs of our clients thanks to its omni-channel capabilities, being an essential tool for the administration of our insurance business.
★★★★★
Thursday, October 12, 2017
“Live Agent is a great helpdesk tool that has a…”
Live Agent is a great helpdesk tool that has a lot of functions that some of the more known softwares are missing. Out the box, it works, and with a few tweaks and custom rules you can be up and running. The support team is also extremely useful, which is a huge plus.
★★★★★
Thursday, October 12, 2017
“LiveAgent is the only Help Desk and Chat software that…”
LiveAgent is the only Help Desk and Chat software that we found that focused on the traditional ticket system and chat. Other similar software mainly focused on Chat and didn't give us the functionality we needed for doing Help Desk tickets.
