What is LiveAgent?
LiveAgent provides a complete help desk and live chat platform that brings all customer communications together in one hybrid ticketing system, ensuring effortless access and management. The platform includes a shared universal inbox, real-time live chat, an AI-powered autonomous chatbot, an integrated call center, and a robust self-service customer portal. Packed with features such as advanced automation and 200+ available integrations, LiveAgent equips businesses of all sizes with the tools for exceptional customer service. It also features one of the fastest chat widgets on the market. Trusted by over 150 million users worldwide — including BMW, Yamaha, Huawei, and Oxford University — LiveAgent is a proven choice. Experience it yourself with a 30-day free trial, no credit card required.
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LiveAgent Reviews (367)
- ★★★★★283
- ★★★★★82
- ★★★★★1
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
LiveAgent earns strong praise for being an affordable, easy-to-use helpdesk that consolidates email, chat, and other channels into one system.
Users consistently highlight three core strengths: the platform's straightforward setup and interface, its omni-channel capabilities that unify fragmented communication, and responsive support. Many reviewers compare it favorably to costlier competitors like Zendesk and Freshdesk, appreciating the ticket system, time tracking, and gamification features. Small teams and larger organizations alike report improved organization and faster resolution times.
The main criticisms are sparse but recurring. A few users note the mobile app is basic, and one reviewer flagged bugs, unclear UX details (like email forwarding not auto-populating customer data), and occasional slow loading. Another found the multi-agent chat experience cumbersome compared to other live-chat tools. One dissenting voice rated usability and design as not meeting expectations, though this is an outlier among the 50 reviews.
Overall, the feedback is overwhelmingly positive. The product appears well-suited for teams seeking an intuitive, reasonably priced alternative to enterprise helpdesk platforms, with the caveats that mobile functionality and some UI refinements could be stronger.
★★★★★
Monday, November 14, 2016
“It is easy to use and a great way to…”
It is easy to use and a great way to communicate to others around the world.
★★★★★
Monday, November 14, 2016
“We'r using LiveAgent now for 12 month within our company…”
We'r using LiveAgent now for 12 month within our company to have a qualified and centralized support system. We can recommend LiveAgent in any way cause it is just easy to understand, fast to work with and just a tool which is working!
★★★★★
Monday, November 14, 2016
“The integration of LiveAgent with other products is very good.…”
The integration of LiveAgent with other products is very good. We have joined our support of Chat, Form, Twitter and Facebook in an unique product. We recommend this product.
★★★★★
Monday, November 14, 2016
“We use Live Agent as an instant way for our…”
We use Live Agent as an instant way for our customers to get support between certain hours. The system allows us to control this very simply, whilst asking the users to enter specific information before the chat starts. It also includes a very comprehensive reporting suit so we can monitor stats and make sure our engineers are efficiently helping our customers. It could do with a few tweaks to make it perfect, like the ability to mute the sound of an incoming chat - which can be an issue with you are using it in conjunction a software phone system. Overall very happy with it.
★★★★★
Monday, November 14, 2016
“Very flexible system, user-friendly and works with my iPhone!”
Very flexible system, user-friendly and works with my iPhone!
★★★★★
Monday, November 14, 2016
“LiveAgent offers most of what you need in a good…”
LiveAgent offers most of what you need in a good and complete support solution with very few incidents. There's obviously some place for improvements and new functionalities, but nothing major you would need to start with it.
★★★★★
Monday, November 14, 2016
“We use LiveAgent for several years and we think that…”
We use LiveAgent for several years and we think that Liveagent is a product very good. Every year they improve the product and the support service is good.
★★★★★
Monday, November 14, 2016
“The tool is good, however, regarding the interface I would…”
The tool is good, however, regarding the interface I would appreciate an option to resize windows - like when writing an email I would like to have that particular window open and vice-versa when reading an email.
★★★★★
Monday, November 14, 2016
“LiveAgent is a trustworthy system. During my few years use…”
LiveAgent is a trustworthy system. During my few years use of the system it has only had some minor issues ( downtime, error with connetions etc. ) The system is fast, it has a nice layout and the amount of options for personalisation are many. I like it!
★★★★★
Monday, November 14, 2016
“LiveAgent is a very handy tool, great for managing tickets,…”
LiveAgent is a very handy tool, great for managing tickets, calls and chats. Very user friendly and intuitive. Its nice to have another great product from Slovakia. Only difficulties were some downtimes I faced, they lasted just couple of minutes. Keep up the good work.
