LiveAgent
★★★★★ 4.8 · 367 Reviews
What is LiveAgent?
LiveAgent provides a complete help desk and live chat platform that brings all customer communications together in one hybrid ticketing system, ensuring effortless access and management. The platform includes a shared universal inbox, real-time live chat, an AI-powered autonomous chatbot, an integrated call center, and a robust self-service customer portal. Packed with features such as advanced automation and 200+ available integrations, LiveAgent equips businesses of all sizes with the tools for exceptional customer service. It also features one of the fastest chat widgets on the market. Trusted by over 150 million users worldwide — including BMW, Yamaha, Huawei, and Oxford University — LiveAgent is a proven choice. Experience it yourself with a 30-day free trial, no credit card required.
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LiveAgent Reviews (367)
- ★★★★★283
- ★★★★★82
- ★★★★★1
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
LiveAgent earns strong praise for being an affordable, easy-to-use helpdesk that consolidates email, chat, and other channels into one system.
Users consistently highlight three core strengths: the platform's straightforward setup and interface, its omni-channel capabilities that unify fragmented communication, and responsive support. Many reviewers compare it favorably to costlier competitors like Zendesk and Freshdesk, appreciating the ticket system, time tracking, and gamification features. Small teams and larger organizations alike report improved organization and faster resolution times.
The main criticisms are sparse but recurring. A few users note the mobile app is basic, and one reviewer flagged bugs, unclear UX details (like email forwarding not auto-populating customer data), and occasional slow loading. Another found the multi-agent chat experience cumbersome compared to other live-chat tools. One dissenting voice rated usability and design as not meeting expectations, though this is an outlier among the 50 reviews.
Overall, the feedback is overwhelmingly positive. The product appears well-suited for teams seeking an intuitive, reasonably priced alternative to enterprise helpdesk platforms, with the caveats that mobile functionality and some UI refinements could be stronger.
★★★★★
Friday, November 11, 2016
“Amazing customer service, the order has been delivered at the…”
Amazing customer service, the order has been delivered at the exact date it was planned. The website is very intuitive and easy to use!
★★★★★
Friday, November 11, 2016
“Years ago we where using another Leading support system that…”
Years ago we where using another Leading support system that turned out to be buggy. Since we bought the downloadable version of LiveAgent we never had an issue. The updates are very frequest, the software itself is the best i have seen since 2001. thumbs upt to the guys at LiveAgent. Keep up the good work. BTW is there a auto-upgrade option on the roadmap?
★★★★★
Thursday, November 10, 2016
“LiveAgent has been a great help to us over the…”
LiveAgent has been a great help to us over the last year and improved our customer support and sales service a lot. Having a complete ticketing system, chat and social media integration in one solution is very convenient. Easy to set up, high level of configuration options. User interface is pretty good, maybe some key features should be easier to access and with more configurable options. LiveAgent technical support is second to none.
★★★★★
Thursday, November 10, 2016
“LiveAgent is definitely helpful when it comes to communication with…”
LiveAgent is definitely helpful when it comes to communication with customers. It makes answering from different social media and sources much easier. Of course there are couple of things to be improved, but so far it makes the work much easier. Chat support is also good if there are any problems. Definitely recommend.
★★★★★
Thursday, November 10, 2016
“Liveagent works as you expect for the basic things and…”
Liveagent works as you expect for the basic things and for more advanced users there are many tools to make the use smoother and experience better. I, as the team leader like especially the reports and on the other hand the rules and tools you can set for specific kinds of customer service cases. The chat etc. are a very good add on!
★★★★★
Wednesday, November 9, 2016
“Having chat as well as ticketing in one product is…”
Having chat as well as ticketing in one product is excellent, also the ease of set up was matched with an excellent level of configuration options. Normally these 2 things do not go hand in hand, I think the level of maturity of LiveAgemt is impressive.
★★★★★
Wednesday, November 9, 2016
“Just needed info on this product. Very impressed with what…”
Just needed info on this product. Very impressed with what I have seen so far.
★★★★★
Wednesday, November 9, 2016
“I would like to inform you that LiveAgent is a…”
I would like to inform you that LiveAgent is a well built platform and I am very satisfied with it. I would recommend LiveAgent further.
★★★★★
Wednesday, November 9, 2016
“The service has been doing a great service in our…”
The service has been doing a great service in our job however, sometimes system is down or having technical difficulties. Ain't gonna be perfect as few more improvements to work on.
★★★★★
Wednesday, November 9, 2016
“Depiste me contacting the wrong support , (my fault) the…”
Depiste me contacting the wrong support , (my fault) the Agent was excellent and very professional.
