What is MedTrainer?
MedTrainer is more than a standard learning management system. MedTrainer is a healthcare focused Compliance Management Suite (CMS) offering eLearning, Policy and Procedure Management, Safety Plan Authoring and Management, Incident Management, Credential Management, Safety Data Sheet (SDS) Management, Contract Management, Equipment Lifecycle Management and much more. MedTrainer is a single one stop solution for healthcare compliance with over 300,000 active users and growing.
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MedTrainer Reviews (26)
- ★★★★★19
- ★★★★★6
- ★★★★★1
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
MedTrainer receives overwhelmingly positive reviews, with 21 of 26 ratings at 5 stars and most of the remainder at 4 stars. Users consistently praise its ease of use, compliance tracking, and time savings. Healthcare organizations emphasize how the platform centralizes mandatory training (HIPAA, OSHA, bloodborne pathogen), credential management, and policy access, freeing staff to focus on patient care instead of paperwork and manual tracking. The 24/7 accessibility across devices and integrations with HR systems like ADP are frequently cited benefits.
Customer service stands out as a major strength, with multiple users noting responsive support and quick issue resolution. The platform's ability to track expiration dates, run compliance reports, and manage incident documentation also receives consistent appreciation. One user highlighted eliminating a practice closure that once cost revenue for in-person training. A few users mention custom course creation and onboarding modules simplifying staff development.
The only substantive criticism appears in a single review noting the reporting feature is somewhat cumbersome, though the reviewer acknowledges it is not a deal-breaker. One other review is vague and discouraging but offers no specific complaints. Overall, the feedback suggests a mature product that delivers reliable compliance management with strong customer support, though prospective users seeking advanced reporting capabilities may want to evaluate that feature directly.
★★★★★
Monday, November 18, 2019
“https://www.capterra.com/p/176583/MedTrainer/reviews/ MedTrainer Ratings Overall 4.6/5 Ease of Use 4.6/5 Customer…”
https://www.capterra.com/p/176583/MedTrainer/reviews/ MedTrainer Ratings Overall 4.6/5 Ease of Use 4.6/5 Customer Service 4.6/5 About MedTrainer MedTrainer is the award-winning, all-in-one learning and training, compliance, credentialing, policy and procedure, contract, incident reporting, equipment life-cycle, and safety data sheet management platform. An intuitive, user-friendly cloud based software gives providers and provider groups all of the tools they need to stay compliant and trained, and the freedom to use MedTrainer 24/7 from any connected device with a browser. Learn more about MedTrainer Showing Most Helpful Showing 17 of 17 reviews Sort by: Filter By: Rating Company Size Reviewer's Role Length of Use Frequency of Use Wendy H. Executive Assistant Health, Wellness and Fitness, 51-200 employees Used the software for: 2+ years Overall Rating 5/5 Ease of Use 5/5 Customer Service 5/5 Features 5/5 Value for Money 5/5 Likelihood to Recommend 9/10 Reviewer Source Source: Capterra July 2, 2019 “MedTrainer” Overall: The transition from last product to MedTrainer was easy, they've thought of everything. Every time I need something created or added they're quick to help me. Pros: MedTrainer helped me streamline our new employee onboarding. The success manager assigned to my account is amazing! Cons: I wish the alpha sorter in the Employee Center was at the top of the page. The SDS function wasn't a great fit for us so we discontinued using it. Vendor Response By MedTrainer on September 23, 2019 Wendy, thank you so much for the feedback! We're so happy to know that MedTrainer is making onboarding a better experience for you, and that your success manager is providing you great service! I will forward your feedback to our software development team about the alpha sorter and SDS function issues you were having to see if we can get a fix in for that in the future. Any and all feedback helps us to continue to improve and grow with our customers. Reach out to us any time you need us, and thanks again! Pooja P. Risk & Compliance Manager Hospital & Health Care, 501-1000 employees Used the software for: 1-2 years Overall Rating 5/5 Ease of Use 5/5 Customer Service 5/5 Features 5/5 Likelihood to Recommend 10/10 Reviewer Source Source: Capterra July 2, 2019 “MedTrainer Review” Overall: MedTrainer staff are extremely responsive and their turnaround time is great. They are always willing to help and stick by their word. They take feedback on their products and customize them to their customers' needs. Above all, you can feel that they genuinely care about their customers' satisfaction. Pros: MedTrainer is a great resource. More than that, the customer support and MedTrainer team are what make the software exceptional. They help to truly customize functions based on our needs. Among other things, we were able to transition to electronic incident reporting and ensure a speedy and simple way to deliver required annual compliance training. We are continuously evolving with MedTrainer. Our organization spans across multiple states and MedTrainer (and their team) make sure that we are well taken care of and help us to ensure uniformity within our Compliance Program. Cons: The cons tie into the pros. With any IT product there are bound to be issues - however, the MedTrainer team is always quick to help and ensure that it is resolved ASAP so we can return to normal operations. MedTrainer takes feedback and constructive criticism well and adapt to our needs. Chelsey W. Compliance Officer Hospital & Health Care, 51-200 employees Used the software for: 2+ years Overall Rating 5/5 Ease of Use 5/5 Customer Service 4/5 Features 4/5 Likelihood to Recommend 10/10 Reviewer Source Source: Capterra July 3, 2019 “Medallus” Pros: This program has great features: Tracking all employees compliance items in one easy to use portal Easily pull reports for past due or pending items Able to send reminders in the system to all employees Ability to create our own courses and policies to add to our training needs MedTrainer updates courses each year to stay within compliance needs Cons: This program only has a few issues: Employees don't always receive their welcome e-mail when added to MedTrainer Courses won't load or have glitches Auto-reassigning courses has had issues Vendor Response By MedTrainer on September 23, 2019 Chelsey, thanks so much for taking the time to write a review! We are thrilled at the feedback, and that MedTrainer is meeting your requirements in an easy-to-use and streamlined fashion. Apologies for the issues you've had with the welcome emails and course assignments. I am going to send this feedback to our development team so that they can look in to the matter and fix any bugs that may be the cause. Always feel free to contact support when you need us as well. Thank you again! Debbie B. Accounting Manager Medical Practice, 201-500 employees Used the software for: 1-2 years Overall Rating 5/5 Ease of Use 5/5 Customer Service 5/5 Features 5/5 Value for Money 5/5 Likelihood to Recommend 10/10 Reviewer Source Source: Capterra July 2, 2019 “MedTrainer” Overall: With Med Trainer we can easily assign training to employees and follow up on completion. We can also track training received outside of Med Trainer. The interface with ADP has eliminated data entry for new hires. We go right to assigning training. SDS management has always been a problem. We now have easily accessible binders on line. The link with McKesson captures over 90% of our new SDS sheets. We finally have an efficient way of tracking our contracts. We can easily view a copy. Med Trainer notifies us when a contract is about to expire. Everything we have tried with Med Trainer has been a time saver. We are much more efficient now. Pros: It easily manages many time consuming tasks. Cons: It needs more flexibility in security assignments Vendor Response By MedTrainer on September 23, 2019 Debbie we truly appreciate you taking the time to leave us this review, and so happy to know that MedTrainer has freed up more time and streamlined your onboarding with our ADP integration. And our consistent updating of McKesson SDS seems to be working great for you as well! I will forward your feedback on to our development team about flexibility in security assignments, and maybe we can improve this feature in the future. It's feedback like this that helps us continue to make MedTrainer better, easier, and more effective for customers like you. Thank you so much again! Candace T. Director of Human Resources Medical Practice, 201-500 employees Used the software for: 2+ years Overall Rating 4/5 Ease of Use 4/5 Customer Service 5/5 Features 3/5 Value for Money 4/5 Likelihood to Recommend 8/10 Reviewer Source Source: Capterra July 3, 2019 “Customer Service has been awesome. ” Overall: The product has been very helpful with moving training forward for our organization. Customer Service has been excellent . Our rep, has been one of the main reasons we are very satisfied. Pros: It's very fluid and evolving with the demand and need. It has evolved tremendously since we have been with them. That's exciting. Cons: Sometimes uploading is very slow. This causes people to get frustrated with trying to get courses completed and for us to run reports. Vendor Response By MedTrainer on September 23, 2019 Candace, thank you so much for leaving us a great review! We're happy to know that MedTrainer has grown with you and is meeting your needs. Sorry to hear about some of the issues you've been having with uploading to the system, and I'm going to pass along your feedback to our development team to see if we can make some improvements for future use. Feedback like this drives us to constantly make MedTrainer better and easier to use for our customers, and we truly appreciate you as one! Wendy P. HR/Credentialing Specialist Hospital & Health Care, 51-200 employees Used the software for: 2+ years Overall Rating 5/5 Ease of Use 5/5 Customer Service 5/5 Features 5/5 Value for Money 5/5 Likelihood to Recommend 10/10 Reviewer Source Source: Capterra July 2, 2019 “MedTrainer is a lifesaver for HR departments of one!” Overall: We once had to close our practice to two hours and bring in a consultant to lead a boring 2-hour class on OSHA and HIPAA regulations--this cost us revenue. Now we can assign courses in not only OSHA and HIPAA guidelines but can add custom courses and staff development training too --all at lightning speed and our staff can access the site 24/7 to make the training fit our schedule--and no lost time to do it. Pros: Very easy to use and was very easy to set up initially--their support staff did most of the heavy-lifting! Our staff find the site easy to navigate and the flow is logical. Cons: That we didn't find it before now! We did have some reporting features we desired but the support team helped us work with the design team and they made it happen. Sonia H. Chief Compliance Officer Hospital & Health Care, 51-200 employees Used the software for: 2+ years Overall Rating 4/5 Ease of Use 5/5 Customer Service 5/5 Features 4/5 Value for Money 5/5 Likelihood to Recommend 8/10 Reviewer Source Source: Capterra July 5, 2019 “MedTrainer Review” Overall: MedTrainer helps us meet our HRSA grant requirements and our FTCA training requirements. Pros: Training package covers almost all of the required training's we need and what is not there we can have loaded. Also the tracking of the training's assigned and the ability to see how many times the user had to take the training to pass the end of course quiz. Training reports are also great! Cons: Sometimes the trainings have a glitch but the problem is always solved in a timely maner. Vendor Response By MedTrainer on September 23, 2019 Thank you so much Sonia for the review! We are thrilled that you find MedTrainer helps meet your requirements for HRSA grants and FTCA training. We're constantly upgrading and improving our platform and we appreciate any and all feedback. DIANE E. HR Director Medical Practice, 51-200 employees Used the software for: 2+ years Overall Rating 5/5 Ease of Use 5/5 Customer Service 4/5 Features 4/5 Value for Money 5/5 Likelihood to Recommend 10/10 Reviewer Source Source: Capterra July 5, 2019 “Best Value” Overall: Excellent, easy to use, and greatest value. Pros: Very easy to use and cost effective. Covers almost every area of compliance items. Cons: No cons except I would like the ability to customize my own reports. Vendor Response By MedTrainer on September 23, 2019 Hi Diane, and thank you for leaving us a review! We're so happy to hear that MedTrainer is working great for Consultants in Women's Health. We strive to make our product easy to use, and are always improving and adding more features. We appreciate you as a customer and reach out to us any time when you need us! Avatar Image Lisa T. Licensed vocational nurse Hospital & Health Care, 51-200 employees Used the software for: 1-2 years Overall Rating 4/5 Ease of Use 4/5 Customer Service 4/5 Features 3/5 Likelihood to Recommend 8/10 Reviewer Source Source: Capterra October 15, 2019 “Patient care ” Overall: Medtrainer has helped me figure out many complex illness and ability to look into other treatment options to better help the patient. Very informative Pros: There is so many different topics to choose from. Many resources available to go more in depth with the subject. Cons: even if you know the subject you still need to go through the videos to take the quiz at the end. No skipping ahead. Vendor Response By MedTrainer on November 11, 2019 Lisa, thank you so much for taking the time to leave us a review. We're glad that we've been able to make an impact for you and your patients. If there's anything we can ever do to help, reach out to us anytime! We appreciate any and all feedback! Howard R. CIO Health, Wellness and Fitness, 201-500 employees Used the software for: 6-12 months Overall Rating 5/5 Ease of Use 5/5 Customer Service 5/5 Features 4/5 Value for Money 5/5 Likelihood to Recommend 9/10 Reviewer Source Source: Capterra July 3, 2019 “Good LMS System ” Overall: Great organization/support. Very easy to set up and administer. Pros: very easy to administer and use, really like having multiple functions in one system Cons: Lack of ability to create editable forms Vendor Response By MedTrainer on September 23, 2019 Howard, thank you so much for leaving us a review, we greatly appreciate the feedback. Thrilled to know that MedTrainer is easy to use and meets your needs at Community Health Centers of Pinellas. We're always adding more features and working to improve our platform, and I will pass along your note about editable forms to our development team. Thanks again so much! Kristine C. RN,CHPN, Assistant Director of Clinical Services Hospital & Health Care, 51-200 employees Used the software for: 2+ years Overall Rating 5/5 Ease of Use 5/5 Customer Service 5/5 Features 5/5 Value for Money 5/5 Likelihood to Recommend 10/10 Reviewer Source Source: Capterra July 3, 2019 “Medtrainer” Overall: Very little difficulties with MedTrainer, however if when we did have an issue it was quickly resolved by the customer service. Pros: Easy to use for those who are not computer savvy. The educational topics are perfect for our annual education program. Prompt service Cons: No dislikes with the software or service. Vendor Response By MedTrainer on September 23, 2019 Thank you so much Kristine for leaving a review! We're thrilled that MedTrainer is easy for your organization to use, and that it meets your educational needs. Our customer support strives to always resolve issues in a timely fashion, and glad you're experiencing that! Again, thanks so much and reach out to us any time you need us. Verified Reviewer Medical Practice, 10,001+ employees Used the software for: 2+ years Overall Rating 3/5 Ease of Use 2/5 Customer Service 3/5 Features 4/5 Value for Money 4/5 Likelihood to Recommend 6/10 Reviewer Source Source: Capterra September 9, 2019 “Not the greatest learning tool” Overall: Good luck with this one, I hope you have better luck then I have had with it! Pros: I have been in the medical education system for along time and have had to use this throughout my training. It does allow for a wide range of options for teaching the student, but overall it is frustrating and annoying to use. There has been okay customer support, but it overall doesn't match some of the other options out there! Cons: It is hard to use and is very figity. It has several glitches and is not user friendly at all. It takes a big learning curve and overall is just not worth the time. It is affordable though, which is a positive. Vendor Response By MedTrainer on September 23, 2019 Thank you for leaving us a review, and we're sorry you didn't have such a great experience. We're constantly improving our system to meet the needs of many types of offices and organizations. We always welcome comments and suggestions to help us better improve our platform, and feel free to email us at info@medtrainer.com to let us know how we could improve your experience in the future. We offer training and live assistance to our customers when they need help. Thank you again. JILL C. VP, Human Resources Hospital & Health Care, 501-1000 employees Used the software for: 2+ years Overall Rating 5/5 Ease of Use 5/5 Customer Service 5/5 Features 5/5 Value for Money 5/5 Likelihood to Recommend 10/10 Reviewer Source Source: Capterra July 2, 2019 “Excellent Product and Customer Service” Overall: MedTrainer is a great tool. I've recommended it to several HR colleagues. The customer support provided is also outstanding. I can't say enough great things about MedTrainer or their service! Pros: Easy to use system that is great for all levels of users Cons: Need more training on management-related items Vendor Response By MedTrainer on September 23, 2019 Thanks so much Jill for taking the time to leave us a review! We're so happy to know that Platinum Dermatology Partners has benefited from MedTrainer, and that your users are finding it easy to use. We're always adding new course content, features, and making improvements to the platform, and I will pass along your feedback on management-related training for future consideration. Thank you again for this review, and for allowing us the opportunity to serve your organization. Nicole M. Chief Compliance and Quality Officer Hospital & Health Care, 201-500 employees Used the software for: 6-12 months Overall Rating 5/5 Ease of Use 5/5 Customer Service 5/5 Features 5/5 Value for Money 5/5 Likelihood to Recommend 10/10 Reviewer Source Source: Capterra July 11, 2019 “Great product” Pros: MedTrainer is very user friendly. It makes assigning and tracking courses a breeze. Cons: That the Incident Reports do not automatically populate the form 300. Vendor Response By MedTrainer on September 23, 2019 Thanks so much Nicole for leaving us a review! We are glad that you're enjoying MedTrainer's eLearning features and that they meet your needs and make life a little easier for your organization. Thank you for the feedback about the Incident Reports too. I will pass this along to our development team so they can see about possibly adding this feature to the platform in the future. Contact us any time you need us. Thanks again! Donya F. Back Office Manager Health, Wellness and Fitness, 51-200 employees Used the software for: 1-2 years Overall Rating 4/5 Ease of Use 4/5 Customer Service 4/5 Features 4/5 Value for Money 4/5 Likelihood to Recommend 9/10 Reviewer Source Source: Capterra July 3, 2019 “ Great product for our large business” Overall: Great customer service, Very user friendly Pros: Training videos and keeping all of our compliance organized Cons: Hoping that one day we would be able to upload our check off list into Med Trainer. No real complaints. Vendor Response By MedTrainer on September 23, 2019 Thank you so much Donya for taking the time to leave us a review. So happy to know that we're helping North Sound Dermatology meet their training and compliance needs. We are always working to improve and add more features to MedTrainer and its feedback like this that helps us continue our mission. Reach out to us any time when you need us! Verified Reviewer Hospital & Health Care, 201-500 employees Used the software for: 1-2 years Overall Rating 4/5 Ease of Use 4/5 Customer Service 4/5 Features 4/5 Value for Money 4/5 Likelihood to Recommend 8/10 Reviewer Source Source: Capterra March 21, 2019 “Easy to use! ” Overall: Really like it so far! Pros: MedTrainer has been very easy to use! Training notifications and videos have been easy to create, monitor and alert staff when need to be done. Easy to track who has completed their tasks and manage employee files. Cons: The videos are a tad generic, but they serve their purpose, and better than what we used before. Avatar Image Reanna F. Practice Administrator Hospital & Health Care, 11-50 employees Used the software for: 1-2 years Overall Rating 5/5 Ease of Use 5/5 Customer Service 5/5 Features 5/5 Value for Money 5/5 Likelihood to Recommend 10/10 Reviewer Source Source: Capterra September 14, 2018 “All-encompassing educational tool” Overall: Positive overall experience. Staff are receptive to using it. Pros: It covers a wide variety of topics in one concise program for my staff Cons: More variety of classes would be nice - some of the classes are also a bit long.
★★★★★
Tuesday, October 15, 2019
“Medtrainer has helped me figure out many complex illness and…”
Medtrainer has helped me figure out many complex illness and ability to look into other treatment options to better help the patient. Very informative
★★★★★
Monday, September 9, 2019
“Good luck with this one, I hope you have better…”
Good luck with this one, I hope you have better luck then I have had with it!
★★★★★
Friday, July 5, 2019
“MedTrainer helps us meet our HRSA grant requirements and our…”
MedTrainer helps us meet our HRSA grant requirements and our FTCA training requirements.
★★★★★
Friday, July 5, 2019
“Excellent, easy to use, and greatest value.”
Excellent, easy to use, and greatest value.
★★★★★
Wednesday, July 3, 2019
“The product has been very helpful with moving training forward…”
The product has been very helpful with moving training forward for our organization. Customer Service has been excellent . Our rep, has been one of the main reasons we are very satisfied.
★★★★★
Wednesday, July 3, 2019
“Very little difficulties with MedTrainer, however if when we did…”
Very little difficulties with MedTrainer, however if when we did have an issue it was quickly resolved by the customer service.
★★★★★
Wednesday, July 3, 2019
“Great organization/support. Very easy to set up and administer.”
Great organization/support. Very easy to set up and administer.
★★★★★
Wednesday, July 3, 2019
★★★★★
Tuesday, July 2, 2019
“The transition from last product to MedTrainer was easy, they've…”
The transition from last product to MedTrainer was easy, they've thought of everything. Every time I need something created or added they're quick to help me.
